InterContinental Lisbon, an IHG Hotel Reviews

Response from Property: Dear Robin Hwang, Thank you so much for your feedback regarding your most recent stay with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our property. Your comments are invaluable to us, and we deeply regret that we fell short of meeting your expectations. Please know that we are actively addressing the issues you mentioned with our staff training and operational procedures to ensure that similar situations do not occur in the future. We understand the importance of providing a seamless and welcoming experience, especially after a long journey, and we are committed to regaining your trust. We hope we have the opportunity to welcome you back in the near future. Sincerely, Rita LopoDirector of Guest Experiences

Response from Property: Dear Kwok Hung,Thank you for sharing your feedback and for your positive rating of our hotel. We are delighted to hear that you had an overall enjoyable experience with us. However, we regret to learn about your disappointment with the reception staff service. Please accept our sincere apologies for any inconvenience this may have caused. We take your comments seriously and will address this with our team to ensure we provide the exceptional service our guests deserve. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Sincerely, Rita LopoDirector of Guest Experience

Response from Property: Dear valued GuestThank you so much for your kind words! We're thrilled to hear that you had a fabulous experience at our hotel. Our team works diligently to create unforgettable stays for our guests, and it's wonderful to know we succeeded in making your visit special. We look forward to welcoming you back for another great experience in the future!Sincerely, Rita LopoDirector of Guest Experience

Response from Property: Dear QIYAO, Thank you for sharing your feedback on your recent stay. We apologize for any inconvenience caused by the condition of our facilities. We take your concerns very seriously and are constantly working to improve our facilities. Regarding our location, we understand that proximity to major attractions is of paramount importance to our guests. While we may not be centrally located, we will assist you with arranging transportation options, such as taxis, to meet your travel needs. Your feedback will help us continue to improve to enhance the guest experience. We look forward to the opportunity to welcome you back and provide you with an even more positive stay. Sincerely, Rita Lopo Customer Experience Director InterContinental Lisbon Hotel

Response from Property: Dear Amy Thank you so much for your wonderful review of InterContinental Lisbon. We're thrilled to hear that you found our hotel to be absolutely beautiful and our staff to be extremely helpful. It's always our goal to provide spacious, spotless rooms and a memorable experience for our guests. Your recommendation means the world to us, and we can't wait to welcome you back for another fantastic stay in the future. Your satisfaction is our utmost priority, and we appreciate your kind words.Sincerely, Rita LopoDirector of Guest Experience

Response from Property: Dear Valued Guest, Thank you very much for your wonderful review of InterContinental Lisbon! We are thrilled to hear that you had an excellent reception experience, enjoyed our great location, and found your room to be comfortable. Providing fantastic overall service is what we strive for, and your feedback is truly appreciated. We look forward to welcoming you back in the future for another exceptional stay. Your satisfaction is our utmost priority, and we're grateful for your kind words.Sincerely,Rita Lopo Director of Guest Experience

Response from Property: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the disappointing experience you encountered.It is certainly not the level of service we strive to provide at InterContinental Lisbon, and I am truly sorry for the issues you faced. I also apologize for the unresponsiveness of our staff, which is not reflective of the high standards we aim to maintain. Please know that your comments have been shared with our team, and we are taking immediate steps to address these concerns to prevent such occurrences in the future as for an internal investigation in order to better understand what might have happened.We truly value your feedback and would love the opportunity to make this right. Please feel free to contact me directly if you plan to visit us again, and I will personally ensure that your stay is nothing short of exceptional.Once again, my apologies for the inconvenience, and thank you for bringing this to our attention.Best regards,João RochaGuest Service Experience ManagerInterContinental Lisbon

Response from Property: Dear Guest We are pleased to hear that you appreciated our hotel's location and spacious rooms during your stay in Lisbon. We have taken note of your feedback regarding the breakfast options and will certainly try to enrich our breakfast menu to better suit your tastes. We hope to have the pleasure of welcoming you again soon. Best regards Rita Lopo Director of Guest Experience

Response from Property: Dear Tianyaxun, thank you for your feedback. We are pleased that you are satisfied with our hygiene standards. We apologize for the inconvenience. Thank you for your praise of our service, and thank you for sharing your experience with us despite your busy schedule. We hope you will come again and have a better experience. We sincerely welcome you to visit us again, Rita Lobo Guest Experience Director