Cit'Hotel les Alizés

Needed somewhere to stay to catch an early flight from airport which is 3 mins walk away. Simple and basic facilities.

Very pleasant overnight stay prior to early morning flight. All staff were extremely courteous, friendly and helpful. Room was perfectly adequate for my needs but could do with a bit of freshen up

Staff were very welcoming,efficient and friendly. The property could do with some updating. Food was good. Only stayed for 1 night as a stop gap due to Ryan air changing flight times.

Very basic , cold and expensive for what you get. I had never been in a hotel where there is just one person doing all - they may even change the rooms??

I had the most unpleasant experience, in this hotel. The staff were consistently low level rude and unhelpful. The dinner was barely edible. Advocado so hard that I couldn’t cut it with a knife and fork, freezing cold salad. A supermarket piece of fish and a pastry pudding that had been heated to very hot on the edges and was still frozen in the centre. I sent it back, the manager insisted that I pay for the pudding - he became insulting and confrontational. I paid and left in a taxi and had to find a room in the city because I felt too uneasy and upset by the manner and language of the manager. Logis hotels have apologised to me.

I arrived at Les Alizes exhausted after a three and a half hour bus journey from Toulouse as my plane had been diverted there. There were a number of other people at reception. An elderly lady was attempting to pay her bill by credit card. The receptionist, who was by herself, seemed unable to operate the card machine. In fact, she had to call up someone else and then held her camera phone to the machine while he ( I suspect Monsieur Monchatre the manager) gave her instructions what to do. Unfortunately, she repeatedly got it wrong to the displeasure of the person on the line. More people arrived in reception not only to check in but to obtain the code to leave the parking area. It was complete chaos! It was totally unfair to leave someone inadequate to cope with the hotel’s clients. I tried to explain this to the manager on the phone but he ignored me. I eventually managed to check in. I asked for a ground floor room because of problems with my back. She said that my room was on that level and then promptly indicated a staircase to the basement ! I gave up at that stage and climbed downstairs. The room was adequate apart from a dirty toilet brush. The only glimmer of light was that, for the first time in my experience, the hotel was serving a minimal dinner. This was NOT a pleasant encounter!