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Location is good, near the Lille Flandres station. Also near a collapsed building, which is a little scary, but was not a problem during our stay. Hotel is beautiful & clean, although each room has a different layout, so quality may vary a bit. Concierge is very nice, but is not always guarding the front desk. Biggest problem is the hotel is infested with mosquitoes & has no air conditioning. My room also didn't have any outlets near the bed, making it difficult to plug in my phone or fans.

We were assigned an accessible junior suite though we didn't request an accessible room.. The bathroom was half finished and the wiring was not completed with the switches for the separate toilet and bath located in the doorway. There were signs pasted on the door to the toilet and the door to the shower stating that the hotel offered its apologies for the inconvenience! There was a workman's support pole found under the sinks which had to be removed by the technician when we complained. There was not a single hook, clothes stand, towel rack or rail anywhere in the bathroom, toilet or room. The hotel staff explained that they would send a technician a second time to drill hooks in the bathroom, we didn't bother since we were staying only 2 nights and didn't want the dust. The shower glass in the shower stall could not contain water within the stall and the floor became wet after we showered. Location wise the hotel is perfect and the staff were polite. Breakfast was a mix of hot cooked food and the usual cold cuts, cheeses, breads, yoghurt, fruits and juices. The breakfast room changes to a bar at night which serves affordable and nice cocktails.

Spacious room, sufficient for two colleagues. Thoughtful amenities, provided additional pillow options, as well as turndown service. Good strong coffee with Nespresso machine. WiFi wa rather intermittent, kept getting disconnected during zoom online meeting but otherwise able to do emails. Short walk to conference venue (Lille Grand Palais). Limited food options nearby, often walked to Lille Flandres side or Town Centre for meals. Service was very responsive, some housekeeping staff were able to speak English. Nice touch at the end with door chocolates upon checkout. Overall a good experience.

It is a good hotel to stay for one night. Bedding and towels are not clean. But it is in the center of Lille, safe and convenient to go. You can stay for one night

There is a restaurant on the first floor. Very close to the city center

The location is good, but the hygiene is not very good. There were mosquitoes as soon as we entered the room, and we also found spiders later😢The bathroom design is very strange, there is no bath screen or shower curtain to separate dry and wet areas. I have booked many hotels on the trip.com platform, and this is the one with the worst experience. In addition, two hotel platforms in a row did not notify the hotel of opening a sofa bed according to the reservation remark. The hotel was not prepared at all. Fortunately, the hotel acted quickly and only delayed about 15 minutes. It may seem like a small matter, but the experience is real. Difference.

Very good, but I wanted to stay for one more day. The reception does not accept cash payment, but can only pay on the website, which is a bit troublesome. The design of the hotel is good.

The service is perfect! Very kind and to small care, it makes pleasure to have such careful service :)