Hotel Piccadilly

The location is excellent, with easy access to amenities. Guests appreciate the cleanliness and friendly, professional staff. The breakfast is diverse and satisfying.

This hotel depressed us from the moment of arrival and throughout our seven night stay. We could not afford to leave because it was included in our Mistral Holidays package. We arrived late and were presented with cold platters of food that required heating to make them edible. We were not permitted to use the restaurant to heat and consume the food because it had been laid up for the next day's breakfast but told to eat it in our rooms on the beds! We declined and found a nearby cafe about to close which sold us their last remaining focaccia sandwiches. The hotel manager was neither helpful nor in any way anxious to please and that was an attitude that persisted throughout our stay. On our first night in the restaurant we requested a bottle of water. My wife asked the waiter if he could open it. His response was to insist that the cost (3euros) was paid in cash beforehand. All subsequent orders for drinks were accompanied by the same rule. On our last breakfast neither the coffee machine nor the juice dispenser were working. Perhaps we should have demanded some repayment. On that same day, our day of departure, we were allowed to use a room in which to store our luggage but there was no facility to change our clothes during the seven hours that we were "homeless". It rained heavily during those 7 hours. We could describe many more egregious examples of the unsatisfactory atmosphere that pervaded our stay and made a holiday mood hard to arouse. One sensed that cost-cutting played a large part of the "managerial style". The tour operators had advertised prominently a hotel in the same region which was alleged to be within a list of hotels from which clients would be allocated one. That hotel was not available. Had we known that we would not have booked this holiday. Had the non-availability of this hotel been known before we booked then the booking was at best deceptive and at worst fraudulent. This observation is of course unconnected from our criticism of the hotel.