Leping Shanshui International Hotel

I don't know if it's a problem with the entire county of Leping, or with the quality of the staff at their hotel. I feel like the service attitude is all over the place and indifferent. This is the hotel with the worst service attitude I've ever stayed in. 1: I booked two rooms and checked in together. I had to pay the deposit separately. After paying the deposit, I checked out. I didn’t give a proper refund. I only refunded the deposit for one room. I didn’t answer the phone and hung up. , and finally had no way to call Ctrip to complain, so the hotel took the initiative to contact Ctrip and asked for a lot of information before refunding the deposit; 2: The hotel obviously has charging piles, but all the cars parked there are gasoline trucks. And the strangest thing is that there are empty parking spaces next to the charging piles. A parking lot with hundreds of parking spaces already has one-third of the cars parked, but there are only a third of the cars parked there. The six charging parking spaces were full, and they were all gasoline trucks. When I reported it to the front desk, they said it had always been like this before and they would improve it in the future. This was a quality issue, right? 3: You are in a five-star hotel, and there are only two 260ml bottles of mineral water in one room. You called the front desk to ask for it, but you were still reluctant to give it to me, and finally gave it to you after saying something unpleasant; 4: In a five-star hotel, there is no razor in the room. I called the front desk and asked the front desk that they didn’t have any. I said I was recording audio. You said your five-star hotel doesn’t have razors, right? The front desk quickly said that they didn’t have it at the front desk, but the cleaning aunt had it, and asked the cleaning aunt to deliver it😒 5: No matter what I said when I booked the room, the front desk kept emphasizing that I booked a special room. I was convinced. I booked a room through Ctrip’s regular channel, but when I got to you, it was divided into three, six, and nine. Do I have to book a normal room at your front desk? If you don't want to order online, don't place your order online. The orders you place online are treated differently as special rooms. Isn't this a proper criticism of the Ctrip platform? Summary: The overall quality of hotel service personnel needs to be improved. We hope that the Ctrip platform will pay more attention to the quality of hotel personnel.

Facilities: Complete facilities, high-end and convenient Hygiene: clean and tidy Environment: The surrounding area is relatively deserted, with poor supporting facilities and almost no takeout. Service: The breakfast is quite rich, but there are many people and it’s a bit messy Welcome fruit: There doesn’t seem to be any.

Bad review. I even booked three rooms for a customer. When the customer went to have breakfast in the morning, they all started arguing and said they wouldn’t let them eat. They said the special room didn’t have breakfast. They insisted on paying 78 per person. It was clear that the room they booked had breakfast. What happened later? I called the front desk of the hotel and they admitted that it was their fault. They could see on their phone that there was breakfast. They didn't call me back or apologize. It was obviously their responsibility, but it was Ctrip customer service who communicated with me throughout the whole process. In the end, the hotel was only willing to refund 180 yuan for 6 breakfasts in three rooms. But at that time, they charged 78 yuan per person to eat. This is how the hotel handled the problem. I am really speechless! What are you doing?