Lembang Hotels with Airport pickup service

Overall the hotel service and facilities was excellent, but whirlpool is not that warm enough and also the Location of the hotel is very good, near exit tol pasteur but you need to consider that area is very busy and always have a traffic jam at certain times

this is my impromptu traveling with my family as usual. we choose this hotel based on room availability and fit for us (2Aduts + 1 teen + 1kid), we stayed at suite room which is just the same like others, only additional sofabed + spacious room. extrabed is too thin (only matress) waterheater not too hot. standard aircon temperature, even though the weather is cold. but feel stuffy without AC. mold on the wall and dirts under the table. breakfast menu standard. The restaurant staff is helpful when we ask to have lunch, with simple friedrice.

I had an incredible experience at Swiss-Belresort Dago Heritage! 🌟 I'm so glad to that Kiki, Santika, the concierge, and the restaurant staff made your stay truly exceptional. From the moment I arrived, they provided a warm and friendly welcome that made you feel right at home. Throughout my time there, their attentiveness and dedication to providing top-notch service were truly remarkable. Whether it was assisting with our requests, offering helpful recommendations, or ensuring that your dining experience was absolutely delightful, they went above and beyond to make your stay memorable. The restaurant team's culinary skills and the delicious dishes they served must have been a highlight of your visit. It's no wonder you consider them a 5-star hotel! 🌟 They definitely deserve all the praise for their outstanding service. Cherish those wonderful memories of your stay at Swiss-Belresort Dago Heritage! 💖🏨

This is my experience of staying at Lembang Asri for the 5th time 😁 Its calming natural vibes always invite you to come back. The large garden, playground and pool are a bit warm for children, quite a favorite. The less pleasant thing is the restaurant section. Please, every time you come here the Breakfast Menu is always the SAME. true, both are the same. I've memorized it. The variety and taste are very lacking. Plus the attitude of the restaurant employees is less friendly. Lack of smiles, and seem excessive in supervising guests who eat. Wow sis, we have paid an additional charge for children which is not cheap, 75K per child with a very simple menu. Maybe we can do more training for Hospitality, and the Chef can make menu variations, so that guests don't get bored. For the Front Office, Security, Helper, everything is okay and friendly.

Due to the system error the queueing takes about 1 hour. The room cleanliness shall be improved more. The food really complete and taste good. Mini zoo was good but need improvement especially for fish pond, need more hungry koi; more rabbit etc. Overall, we could enjoy the experience there

The hotel is nice, and very clean. The bathroom is very clean. AC and wifi are okay...the breakfast menu is delicious and very complete. The staff is also friendly...

I can’t even describe how much fun we had as a family with riding ATVs and riding horses and soaking in the hot spring pools all around the hotel. I truly felt like a sultan the way the staff treated me and how the manager made sure that every experience was perfect. Two nights we stayed in a villa and two nights we stayed in a giant outdoor modified tent. Only some of the pictures can describe what a truly magnificent experience this was.

The hotel very in good conditions in the middle on pandemic. Great social distancing. We've got surprise fr the hotel becouse we are in the honeymoon occasion. Our room fill with decor and we've got doll bear and slice cake. Very surprisingly. Thanks GH Universal Hotel

I booked for 2 nights and arrived around 4 PM. The check in process was smooth. After that i took a nap and woke up at 6 PMby the noise of people chatting from the room besides me. Turns out it was their TV noise and clearly heard in my room. I straigth up called the front office and waited, no one came. 5 mins later i called again and no one came. I stormed out to the front office because clearly no one cares met with the security. Instead of apologizing he said that he just about to checked. I was really upset and only after that they aware and tried to handled my situation. Finally after long discourse i moved to another room and promised to be moved to bigger room the next day since that night it was a full booked night. Moved to the new room, but it was a twin bed room merged into one (i reluctantly agreed, because my wife already said ok). Next day moved to bigger room, i believe it was the suite found out in the morning that the sheet was no clean (picture 1). To top it off, the room accoustic was as bad as normal room. I stayed in the furthest room of the corridor, but they open the corridor window and let the road noise got in the building. I woke up by the noise of parking attendant whistle (the loud one). Their suite has bathtub, but the hot water only warm. So when you want to take a long relaxing bath, the water became cold really quickly. My wife was asking for a shower cap, again i had to called twice to get it. Their service was really slow. I was too tired to complaint again, so better just pack my things and checked out from the hotel. If you looking a place to relax and get a good rest, find another hotel.

Stayed in this hotel for 3 days on a business trip to Bandung and my tastebuds were really entertained by the local cuisines that served on the restaurants during meal time (luncheons and dinners). Checkins by the F.O team were so easy and prompt, the staffs on the HK dept are so responsive and quick for special requests (my roomate asked for an additional slippers since it was found only one at each rooms, we are doing double occupancy so we shared the room together). And it's fascinating how the HK staffs are always smiling when we passed them by even i know they are tired :) Pak Entis, Pak Dadan, Teh Lina, Teh Rini are one of their best squad! The Restaurant team are always helpful, they are so responsive on any clear ups and always spread their smiles when serving us within the dining time. Pak Sofi (The Food and Beverage Manager) and his team really bring the service quality to the next level :) The Chef personally came to me and asked whether the food is ok? I told Pak Memet (The Executive Chef) that the foods are extraordinary delicious! Each and everyday menus are so surprisingly expected, my personal notes on the buffet menus are : Sop Iga, Rawon, Kari, and Nasi Goreng Ikan Asin. And they had also a special live corner for specialty dish like baso and mie kocok, or mie tektek or karedok attended by the friendly magnificent trainees : Salma, Linda, and there is also Ira (Special for Ira, she's initiatively refilling the lovely buffet dishes almost anytime, cool!) Meeting room is spacious and private, we had coffee breaks below our meeting room, it's a semi outdoor pateo where we can smell the breeze of the upper side area of Bandung. Just Lovely! Room are eclectic and spacious, there was a li'l hummingbird entered my room from the window on the dawn, and it surely add a natural feelings of the surroundings. They had a long swimming pool, kids pool, kids activity area, and a proper gym on the 2nd level. Well overall, i love how the hospitality flows on their staff's bloodstreams, Great Job Gumilang Regency Team! Keep up the good work and can't wait to go back there whenever possible!