Premier Inn Leicester City Centre

The location is perfect but the room standard is varied. Couple months back I stayed in the renovated room without bath but shower. I wanted to the same type of room this time but I was put into a disable room which had some very strong chemical smell and the bathroom conditions was really bad with mould and colour. Tried to change room but was not allowed. They said they could only move me to another disable room even I paid the same price for the renovated room.

I used to like this Premier Inn as I was quite happy with my previous stay. However this time we were allocated with a low floor and not renovated room. When I requested for room change, I was requested to wait at the lobby till 3:30pm whilst the check-in time printed in the hotel confirmation was 2pm. During the stay there was no room cleaning, and no replenishment of toiletries which was made our stay not comfy. Pictures #1 and 2 are room not renovated and pictures #3 and 4 the refurbished one.

Accessible Rooms - very poor. There are severe problems with the accessible rooms at this hotel. The smell is appalling and there clearly is an issue with sewerage drainage in that block. There were signs in the bathroom of contamination around the toilet and shower. We had two of their accessible rooms and they were both the same. All accessible rooms seems to be in the same block in the hotel so I think there is a problem with the drainage in that block, as when we moved the problem disappreared. The rooms away from them were fine and to normal Premier Inn Standards.

I stayed here for a couple of nights in Leicester for a social event. The hotel itself is next to the station with parking being underneath, when I arrived on a Friday afternoon at around 15:30 there was plenty of parking available. Parking is discounted for hotel residents but make sure you enter the discount code which is stuck to the machine to gain the special rate. Used the self check-in which was quick and hassle free. I was on the 11th floor with a decent view of the city centre. The room was the usual Premier Inn affair with free tea / coffee and was clean with a nice shower pressure. I would have rated this 5/5 except for the following: - The 2 x lifts do not ‘talk’ to each other so operate on 2 x separate call buttons. This means everyone (including myself) presses both lifts to see which one will arrive first but this has the downside of stopping at every floor it is pressed. Only 1 of the 2 lifts accesses the car park so be prepared for a long wait during busy times. - The free internet speed is woeful to the point of being unusable in the modern world. - The bedroom windows do not open and it got very warm during the night. Despite the above, I would stay again if the price was right which is an ongoing challenge within the city centre.

I had the great pleasure of meeting Paula - she was the host during breakfast. She remembered my name from day 1 (I was there 3 days). Paula gave us ideas on where to go around the city, she ensured our breakfast was to our liking. She is professional as well as approachable a brilliant combination. I will remember this Premier Inn because of her. She is a gem.