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#positive #I was happy with the Staff Attitude, Bed Quality, Nearby Activities; #喜欢# Satisfied with the attitude of the staff, the quality of the bed, and nearby activities

This was the worst hotel I have ever stayed in. I was really reluctant to write this review as everyone I spoke to at the hotel during my stay was helpful and friendly, the staff there were top. However after complaining about the stay when checking out, again the woman I spoke to was lovely but said a manager would need to get in touch. It’s been four days and the owner/manager hasn’t. I gave them the opportunity to get in touch and see what went wrong, now I just need to be honest about the stay. This was the worst night sleep I ever had, in a hotel or otherwise. We paid for a suite, so one of the nicest rooms in the hotel. However from the moment we got in the room it was unbearable. The heat in the room was like being in a sauna - that isn’t an exaggeration. We went around the room to see if there were any radiators on that we didn’t spot! Unbearable. There is no air conditioning in the room just a tiny fan left on the side for us to use. That provided no relief. Maybe your thinking open a window, they are prevented from opening more than a few inches. So we were just stuck in this unbearable room with no alternative. In order to get the 2 hours sleep I did get that night. I had to get up and stand in a cold shower multiple times. This was a stop on a road trip my wife and I were having for our honeymoon. I rated all the other hotels 5 star they were amazing. This put a real downer in our otherwise perfect trip. I was embarrassed picking this hotel to stay in as one of our stops. Avoid it like the plague.

We were prepared for college dorm rooms. But this hotel has transitioned nicely from its beginnings. I'd recommend getting a room with 2 beds if you are a couple, as they are small. The bathroom is very sizable. The only, minor, downside is if you have a heavy bag (50+lbs), there is no elevator. So you will be hauling it up the stairs. We would definitely stay here again.

There's no way anyone could feasibly give Glenfield Lodge 5* and I'm sure the owners don't even strive for that. It's less than a mile from the city centre and is basic - it's mainly used by companies to accommodate construction workers during the week. The room had a working basic TV, kettle, and sink. The toilet and bathroom (both very clean and functional) were at the end of the passage. The building is tired internally. No doubt about that. It is a place just to sleep but - here's the rest of it. The gentleman on duty was polite, friendly and thorough. Even though we were only staying for one night we were treated very well. The beds and bedding were clean and very comfortable. To our surprise, it was extremely quiet. Either no one stats there at the weekends or the residents are very considerate. And now the biggest thing - £37 for a twin room booked only a few days in advance. Incredible value for money.

The location is a certain distance from the city center, but Leicester is very convenient to take a taxi, and it is safe on the main road. Hotel hygiene is good, relatively comfortable, it is recommended to stay

We were served when we arrived by Mo who up graded our room for us as it was my partners 50th birthday. Mo was so helpful and could not do enough to make our stay perfect. We ate at the hotel restaurant and the food was incredible. In the morning, we were greated by Nico who was the person who had contacted me to explain that we were being moved to this hotel from their other hotel due to an issue. Nico was amazing and so kind and helpful and even remembered that we were going to a gig and asked how it was. Every staff member we met during our staff were so helpful, professional and kind. Amazing place to stay, stunning building with amazing grounds.

We were travelling as a band, group of 6. Had travelled from Glasgow to Nottingham the previous day to play a gig, then onto Leicester and London. The owner had phoned the previous day to inform us that there was a problem with one of the rooms, seemed very polite and apologetic and would organise accommodation elsewhere for 2 of our group. We were fine with this. However, upon arrival we were informed by the guy managing the place currently (as the owner was out with some health related issues) that we all had rooms there. The rooms were open and keys were in the drawers. We went upstairs and only the 3 bed room was made up and another guest was still staying in one of the rooms and was out at work so we wouldn't get that room until later. Our group all hung out in the 3 bed waiting on the other room being made up. The ”manager” stood at the door of the room for over an hour talking nonsense and sharing details that no-one needed to hear instead of making up the other room. The worst possible scenario when you've just travelled 6+ hours and played a gig the previous night. The ”manager” took 2 of our party into the 2 bed room to get it made up (no reason for this, just wanted to talk more nonsense). The 2 bed room had obvious signs of water damage (most likely the room the owner had phoned the previous day about). Brown damp spot on the ceiling in the corner of the room, the wallpaper peeling off the wall and the room smelled awful. Previous guests things were still in the drawers. One of the beds in this room got made up in that time and he had to leave to get another sheet, never came back. Our group decided to just get out of the place for the time being. We arrived back later to pick up our gear to go soundcheck at the venue down the road and the rest of the rooms had been made up. We returned later that night and couldn't get in the front door so we phoned the number asking to call for access. This was the owners number I had spoke with the day before and he sounded genuinely surprised that we hadn't been given the access code. We got in and went upstairs before going to bed, on of the boys flipped his pillow and found what appeared to be blood stains on the pillowcase. We all slept on top of the duvets that night in our clothes because we didn't trust that anything was clean and got up early the next morning to leave as soon as possible to head for London. We had booked the breakfast in advance but we didn't want to chance that either knowing what state the rooms were in. Overall, an unpleasant and uncomfortable stay. Would not book again given this experience and anyone looking to I would hesitate until the owner manages to sort out the problems with staff and the condition of the place. It's a shame because I'm not sure the owner actually knows how the place is currently being run.

Lovely place