I have booked a room with 2 queen beds, only to arrive to a room with one queen and 1 pull out sofa bed. The sofa bed was extremely uncomfortable, with very thin padding and metal support hurting our backs. The fridge was also not turned on. We put our mini groceries in, including my toddler's milk, only to realize the next morning that the fridge was off. When I inquired about the room, the receptionist said the only room with 2 queen beds had some broken things that needed repairs, that's why they sent us to the other room with the pull out bed. This was not communicated to us in advance, and no apology or anything was offered. We requested to change the room to 2 beds, and was told we had to wait for light bulbs to be changed, something that was not mentioned as a part of the things that needed repair. The hotel is clean otherwise, but better service and communications are needed.