Jasminiag
January 2, 2025
I stay at this hotel often. I've never had any issues. However, this stay, the last night, I was asleep around 3am a man (staff memeber) came into my room. I think someone must have locked themselves out of their room, and he thought mine was their room number. Scared me so much. I didn't sleep well after that. Also, the hotel is not directly with trip.com. A third-party website uses trip.com. So if you have any issues, trip.com must contact the third party, and the third party contacts the hotel. Although they have a cancellation fee, which the hotel stated to me they did not want to charge, there is no mention of no modifications to dates. After two days of going back and forth with trip.com and the third party, it was decided not to modify dates. I wasn't really that worried, but I will now, moving forward, just book directly with the hotel and pay in cash. That way, if I need to modify, you can do it directly with the the hotel who are much more willing to be helpful.