Mercure Langkawi Pantai Cenang

The Mercury Hotel in Langkawi offers a pleasant and comfortable stay, especially for travelers looking for a mid-range option. Situated in a convenient location, it’s close to key attractions and beaches, making it easy to explore the island. Rooms and Amenities: The rooms are clean and well-maintained, featuring modern amenities like air conditioning, free Wi-Fi, and comfortable bedding. While the décor is simple, it provides a cozy atmosphere. Some rooms offer scenic views of the surrounding landscapes or sea, enhancing the overall experience. However, a few guests may find the space a bit small, especially if they have lots of luggage. Housekeeping is prompt and attentive to guests’ needs. Service: The hotel staff is friendly, approachable, and quick to help with any requests. The reception staff, in particular, is often praised for being accommodating, whether assisting with room changes, organizing tours, or providing useful local tips. The overall service is smooth, though during peak seasons, you may experience a slight delay in requests. Dining: Mercury Hotel offers an on-site restaurant serving a mix of local Malaysian and international cuisine. While the breakfast buffet provides a good variety, some guests feel the food could be a bit more diverse and flavorful. For those wanting more options, there are plenty of eateries nearby, offering a chance to explore the local culinary scene. Facilities: The hotel includes a modest-sized pool, which is a nice addition for guests looking to relax after a day of sightseeing. There’s also a fitness center, though it’s quite basic. If you’re in need of a more extensive range of equipment, you might want to explore nearby alternatives. Location: One of the highlights of Mercury Hotel is its convenient location. It’s a short drive to some of Langkawi’s popular beaches and attractions, such as Pantai Cenang and the Langkawi Sky Bridge. If you don’t mind a short walk or taxi ride, you’ll find plenty of shops, restaurants, and tour operators around. Overall: Mercury Hotel offers good value for money, especially for travelers who want a comfortable and central base from which to explore Langkawi. While there’s room for improvement in some areas like dining and room size, the attentive staff and ideal location make it a great choice for those seeking a hassle-free stay.

Dear Hotel Management & ACCOR, I recently had the opportunity to visit Langkawi for the first time and chose to stay at the Mercure Langkawi Pantai Cenang under the Accor brand, expecting the high standards of service and quality that Accor is known for. Upon check-in, I was asked to place a deposit of 100 RM. However, during check-out, I was assisted by Mr. Andrew, who returned the deposit and provided a receipt indicating a Malaysian tourism tax charge of 20 RM per person for me and my brother, totaling 40 RM. I was surprised, as I had already paid the tourism tax when I booked the hotel. After bringing this to Mr. Andrew’s attention, he verified the information and promptly refunded the 40 RM. While I appreciate the eventual resolution, the experience raised concerns about the integrity and attentiveness to detail at your establishment. Such oversights can diminish the trust and reputation that the Accor brand has built over the years. It is not about the money, but about the commitment to honesty and excellence in service that guests expect. For future guests, I recommend verifying the tourism tax payment to avoid similar issues. Regarding the stay: • Room: Clean with a pleasant scent, though I was surprised to find that coffee and tea were not complimentary. • Pool: Outdated, but the pool bar service was excellent. Special commendation to the friendly staff member that is an Indian man (sorry bro I don’t get your name) who made a delightful Negroni. • Reception: Service quality needs significant improvement to meet Accor’s standards. Staff training and hiring practices should be reviewed to enhance guest experience. I hope this feedback will be taken constructively to improve your services and maintain the esteemed Accor reputation. (A pic of Mr. Andrew he is wearing spectacle)

I booked 3 ocean view king size bed rooms for three nights. As requested, was given two adjoining rooms and all at same level4. View of the sea(the Chenang beach) was partially blocked. Rooms all spacious and the beds and pillows all good. Small fridge with complimentary 2 carbonated soft drinks and a carbonated mineral water. TV programs were adequate but good to add a couple of Astro channels like Astro Ria or Warna. Air con is cold but toilet door got no lock, the oldies will feel a bit odd.Open carpark shared with Chenang Mall is abundant and 100m to lobby using the hotel card for gantry enter and exit but during heavy downpour no shelter walkway. Facilities all excellent; Fitness Centre barely utilised was patronised by my children, teenagers and youth and they enjoyed it. My wife and daughters patronised the Spa at level1 both body and foot massage - very nice activity while it rains. A small fee for the Spa. Swimming pool is good and not to forget varieties of buffet breakfast. The best during breakfast is the teh tarik. All excellent but still if possible Management should provide a COIN LAUNDRY in the hotel as those nearby are always fully occupied and utilised.