Popular La Massana 4-star Hotels

I know that a review has to be balanced, and therefore it is probably best to start with the positives. The hotel location is spectacular, the swimming pool is decent and the grounds are well kept. Upon arrival, the reception staff were friendly and helpful. After that, there are huge problems with the hotel. The room is tired looking, with a slight musty smell and decor in need of an upgrade. The bed is an old wooden number that has seen better days and creaks like a pirates galleon. The room is boiling hot, with no functional air control. It has, thus far, been one of the worst nights sleep of my life. However, the main thing to avoid is the restaurant. For dinner, the kitchen serves a grand total of 5 dishes - 3 starters and 2 mains (pork and salmon - vegans should count themselves lucky not to be catered for). For starter, I had a ‘focaccia’ that was essentially a thick, tasteless doorstop bread of the type my bad grammar school used to serve to keep us sedated. This was covered in a layer of greasy cheese-adjacent substance and what could generously be described as ‘ham’. My wife had a goats (‘gods’ according to the menu, though what kind of benevolent deity would have inflicted this meal upon His children remains to be seen) cheese parcel. The parcel was about as well received as an Amazon Prime delivery that has been booted over next door’s fence. Onto the main, and the ‘pork’ was fatty and undercooked, served with a few slices of poorly fried potato that seemed to subliminally scream the word ‘sorry’. My wife’s salmon was an insult to a fishes’ memory - slimy and unappealing, tossed carelessly on some tired lettuce and a few beetroot cubes. The price of €25 per person may have been reasonable if that was the amount we were being paid to eat it. The most ridiculous part of the evening though was the service. About 10 waiters hovered around the dining room, a number that seems high until you realise that a separate team member performs each task. Drinks and bread was one waitress. Ordering food was a waiter. Delivery of the starter was another waiter. Another waitress collected the plates. Another brought the cutlery for the main. Another brought the main. Another dressed in a full bomb disposal suit delivered the bill. After a while it becomes obvious that it is a strategy to diminish responsibility through collectivisation - it’s like a philosophical conundrum- if a crap meal is served but no one actually served it, did it really happen? Unfortunately for us, the answer is yes, and I still have ten hours trying to sleep in this unbearable inferno. On this occasion, rather than ‘gods’ cheese, I suspect that both the meal and the room have been designed by the other guy…

This hotel used to be amazing under private ownership but now as part of a group it’s lost it’s charm, character and is sterile. The breakfast is double the price it was but very poor and limited. The dinner is a ridiculous price for what they offer which explains the dining room being empty the three nights I was there. Service is rude and non existent due to lack of staff. Worst - they now charge €15 per night to park. We are not in town this is middle of no where and a huge car park. Please, please don’t waste your money. This used to be my home in Andorra - I’ve stayed here 27 times in 4!years but for my next visit I will be staying somewhere else. Avoid.

We're staying here at the moment on a ski trip and I'm putting pen to paper mainly to give the staff a huge thumbs up. All the staff are pleasant and helpful. The restaurant staff, bar staff and the cleaning teams, are absolute stars . So many smiling faces. I don't think we have had such consistency of high service, with such friendly staff anywhere. It's quite busy here in the hotel at the moment, with gatherings of large Spanish families, so you could understand if the staff let things slip a little, but no, they haven't. The bar and restaurant staff are unbelievably efficient and super friendly. The just don't stop. Maybe it's clever recruitment, good training, or just good people who do their jobs well. Whatever it is, it shines through and we really are appreciative of it. The reception staff are super helpful too. We had a light break and it was fixed within an hour of us reporting it!! Great service. The hotel delivered all that we would expect from it. Comfortable, clean, a decent buffet for breakfast and dinner and a buzzing atmosphere in bar. It's our first visit to the town of La Massana and we will definitely return. Lovely little town, with easy access to Andorra la Vella too. We have stayed in Soldeu a couple of times and although we like it, we prefer it here. I think it would be a beautiful summer destination too. Anyway, a final shout out to the amazing staff at Magic La Massana. You're definitely smashing it, in all the right ways.

What a brilliant hotel! When we first arrived I was worried as we went down for dinner and I found a hair in my soup and my friend found plastic in her dessert so not a good start, but after that hiccup it all was fine. The following morning our key card stopped working. A member of staff came up and had to dismantle the device on the door. The card still didn't work after this, so the staff moved us to a suite on the top floor :) we were very happy with the outcome, the suite was lovely! The food was delicious with plenty of choice everyday. Having half board really helped as we were out allday skiing. We'd set ourself up in the morning then put on comfy clothes on for the evening meal which was from 7pm. What I loved about this hotel was how close the gondola was to take you to the slopes. We took the lift down to the basement, walk up some stairs and it was right there, this was very helpful. The hotel had a spa as well, we went in one night and it 10 euros each. It had everything you needed to relax, I especially loved the jacuzzi We really enjoyed staying at this hotel and would come back here again

With a stay at Hotel Rutllan & Spa in La Massana, you'll be near ski lifts, just steps from La Massana Ski Lift and a 2-minute drive from Anyos-L'Aldosa Trail. This spa hotel is 1.5 mi (2.4 km) from Postal Museum and 2.6 mi (4.2 km) from Comapedrosa Highlands Trail.Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including a health club and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and ski storage.Satisfy your appetite for lunch or dinner at Rutllan, a restaurant which specializes in local cuisine, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 8 AM to 10 AM.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.Make yourself at home in one of the 96 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms have deep soaking bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

The Ushuaia hotel was extremely comfortable, spotlessly clean with a great selection of really good food from the buffet which was different each night. The only minor irritation with the hotel was the bar staff who, all though were fantastic, the service was very slow at busy times. Free ski lockers were provided in the hotel & it was only 1 minute to the lift. I would highly recommend the hotel but a have a few warnings if you are skiing with beginners: If you are booking this is a ”ski in” hotel, beginners will struggle to get down the Blue run to the hotel. I have skied for 30 years & would say that it was a difficult blue & you would have to come down on the chair. I have seen many comments saying Arinsal is a great place for beginners. I totally disagree. There is only one nursery slope, & I appreciate that it was half term, but it was heaving. Beginners we spoke to were bored as the queue wasn't worth 15 seconds of skiing before re-joining the long queue. There is a Green marked on the piste map but even a ski guide said it's really a blue. Pal next door has much better beginner facilities. However, as a beginner to get to the nursery slopes in Pal, you would need to travel on the bus, but only for about 8 minutes. There is a cable car from the top of Arinsal across to Pal, but you would need to ski down Blue's to get to the nursery slopes. Getting back to Arinsal, by the Free Bus or the L5 service, on the day we tried, as my wife is not a confident skier, included an hour wait at the bus stop in Pal as information on times is sketchy at best. Both services do take you back to the Ushuaia though. Intermediate skiers would find the amount of ski school trains in your way annoying. Yes everyone has to learn but, there are simply too many instructors & some classes were 14 strong so you are picking your way around them. I must mention the cleanliness of all facilities on the mountain as they were brilliant. Lunchtime eating was priced reasonably as well in both Arinsal & Pal. Would I go back to the Ushuaia, definitely Would I go back to ski in Arinsal, maybe Would I go back to ski in Pal, yes

This is a busy Hotel, the price is really competitive and value for money. The point is kinda busy so is not comfy to get around because they have a few elevators, the staff is nice but again there are a few of them, it might be because we went out of season and lots of bikes. If you are an outgoing person and have patience to wait and share is worth to try, u can find some friends in the queue (like we did)!

Located in La Massana, Hotel del Pui is within a 10-minute drive of Caldea Spa and Arinsal Ski Lift. This ski hotel is 6.6 mi (10.7 km) from Pal-Arinsal Ski Resort and 9.2 mi (14.7 km) from Mirador Roc del Quer.Spend the day on the slopes, or enjoy other recreational amenities, which include ski-in/ski-out access. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and ski storage.Buffet breakfasts are available daily from 7:30 AM to 10:00 AM for a fee.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.Make yourself at home in one of the 41 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks.

Located in La Massana, Font Andorra Hostel is in a national park, within a 10-minute drive of Caldea Spa and Arinsal Ski Lift. This ski hotel is 6.7 mi (10.8 km) from Pal-Arinsal Ski Resort and 9.3 mi (14.9 km) from Mirador Roc del Quer.Enjoy the convenience of ski-in/ski-out access at this hotel, which also features bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, ski storage, and tour/ticket assistance.Continental breakfasts are available daily from 8:00 AM to 10:00 AM for a fee.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff.Make yourself at home in one of the 28 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Housekeeping is provided on request, and cribs/infant beds (complimentary) can be requested.

I thought this place was great value, clean/comfortable/warm. Only 5minute walk to the gondola to get up the slopes. Plenty of cafes & restaurants close by. Also plenty of shops to rent ski gear. About 15 minute drive by taxi to the main bus station. Very happy with my stay here :)