Shimogyo-ku Karasuma-dori Shiokoji-sagaru JR Kyoto Station Karasuma Chuo-guchi, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8216, JapanView Hotel Details
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Hotel Granvia Kyoto Guest Reviews
4.6/5
Great
368 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(368)
Positive reviews(362)
Reviews with photos/video(85)
Easy to get around(82)
Large rooms(37)
Delicious breakfast(33)
Convenient for shopping(31)
Would stay again(11)
Close to train station(11)
Good sound insulation(8)
Excellent room layout(5)
Negative reviews(6)
Annie
Standard Twin Room Non-smoking
Stayed in Nov 2024
Couples
3 review
4.7/5
Amazing
Posted on Dec 18, 2024
The location is unbeatable—we checked out at 12:15 PM, and still had plenty of time for the 1 PM train to the airport.
Response from Property: Dear Guest Thank you for your recent stay with us at Hotel Granvia Kyoto and sharing your experience.We’re also delighted that you appreciated our superior location.We hope you enjoyed your trip in Kyoto.We continually strive to improve our quality of service and look forward to welcoming you back here in the near future.Best regards, Director of Rooms
Guest User
Standard Twin Room Non-smoking
Stayed in Sep 2024
Couples
23 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Location is perfect, within train station. There are 2 locations that connect from the train station to the hotel. Breakfast was very good with wide range of Japanese food unfortunately very limited selection of international food.
The view from our room 👍.Overall we have a very comfortable stay.
Response from Property: Dear GuestThank you very much for staying at Hotel Granvia Kyoto and for leaving us this feedback. We are very happy to read that you were satisfied with our hotel. We will continue to strive to improve our service and added value to better satisfy our customers. We hope you will stay at Hotel Granvia Kyoto again when you come to Kyoto.Best regards, Director of Rooms
Kwunyee
Standard Twin Room Smoking
Stayed in Nov 2024
Travel with friends
1 review
4.5/5
Great
Posted on Dec 18, 2024
Good! Will visit again
Response from Property: Dear Guest Thank you very much for choosing to stay at Hotel Granvia Kyoto.We are delighted to hear that you had a great stay with us!We will continue to strive to create an uncompromisingly clean and hygienic environment to serve as a base for quality travel where our guests can stay in comfort in the new way of life.We are looking forward to seeing you again. Best regards, Director of Rooms
chiwai
Standard Twin Room Smoking
Stayed in Jun 2024
Couples
27 review
4.5/5
Great
Posted on Jul 7, 2024
the location is great right within the city center. our room was large, and with a large bathroom. Kyoto station location offers a lot of eateries and shopping spots. Good food and great shopping experience.
Response from Property: Dear Guest Thank you for staying with us at Hotel Granvia Kyoto. We are glad that you had a comfortable stay here.We hope you will choose us when you have a chance to come to Kyoto again. We are looking forward to seeing you again.Thank you for your review.Best regards,Director of Rooms
Sawin Laosethakul
Standard Twin Room Non-smoking
Stayed in Nov 2024
Family
9 review
3.2/5
Posted on Dec 15, 2024
Hotel is on good location but everything in room seems old fashion with long distance from elevator to our room
Response from Property: Dear Guest Thank you for staying at Hotel Granvia Kyoto.We are glad you found our location convenient.Our hotel is situated within the Kyoto Station building, providing direct access to the JR Shinkansen, local trains, and subway lines. Additionally, there are many nearby amenities such as department stores and souvenir shops, making our location convenient for both sightseeing and business.However, we apologize for any inconvenience caused by the distance from the elevator to your room. We cannot modify the room layout, we encourage you to request a room closer to the elevator when making your next reservation. We will do our best to accommodate your request, depending on the room availability and type.Our hotel have partially renovated the building several times and plan to do so again in the future. Please look forward to our continued efforts to make the hotel even more beautiful. We look forward to welcoming you again and providing an even more comfortable stay in the future. Thank you once again for your valuable feedback.Sincerely yours,Director of Rooms
Guest User
Standard Twin Room Non-smoking
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Service was excellent, staff helped us to get to the Shinkansen station with our wheelchair without having to go through the various lifts that one has to encounter and they even have an escalator that will accomodate a wheelchair! The porter wheel us all the way and made us feel safe and secure!
Response from Property: Dear GuestThank you very much for choosing Hotel Granvia Kyoto.We are very happy to receive your compliments. Your compliments motivate us every day.We will continue to strive to create a hotel that meets the expectations of our guests.All of us at the hotel look forward to welcoming you again.Thank you very much for your kind comments.Best regards,Director of Rooms
Guest User
Standard Twin Room Non-smoking
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on May 21, 2024
Prime location at Kyoto, few steps away from train and bus station. Not the newest hotel but well maintained facilities, TV could link with Netflix, bravo!
Response from Property: Dear GuestThank you very much for staying at Hotel Granvia Kyoto.We are glad to hear that you had a pleasant stay at our hotel.We are honored to receive your compliments on our location and facilities, etc.We will continue to strive to improve our services to satisfy as many guests as possible.We look forward to welcoming you again.Thank you very much for your kind words.Best regards, Director of Rooms
Karen
Standard Twin Room Non-smoking
Stayed in Sep 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 28, 2024
Excellent location saves time and money. Immaculate facilities and amazing service throughout the hotel. Always a pleasure to stay at Hotel Granvia. Never disappointed.
Response from Property: Dear GuestThank you very much for choosing to stay at Hotel Granvia Kyoto.We are sincerely proud to be able to provide time and a space that satisfies our customers. Did you enjoy your travel in Kyoto?Thank you for your compliments about our location and facilities.We continually strive to improve our quality of service and look forward to welcoming you back here in the near future.Thank you for taking your valuable time to post the review.Best regards, Director of Rooms
Guest User
Superior Twin Room Non-smoking
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Sep 14, 2024
Our first trip to Japan and Kyoto. Originally, we wasn’t sure if it was a good idea to book a local brand hotel rather than a western hotel, but this was a great choice after 5 nights stay. Very clean, convenient, professional service and staffs, etc.
Response from Property: Dear GuestThank you very much for staying at Hotel Granvia Kyoto.We are deeply grateful for your kind words and compliments.It brings us great joy to read that you had a comfortable stay with us.We will continue to strive to provide a relaxing and enjoyable environment, and we look forward to your continued patronage.Once again, thank you for taking the time to leave your feedback. We look forward to welcoming you back.Best regards, Director of Rooms
Law
Superior Double Room Non-smoking
Stayed in Jan 2024
Couples
20 review
5.0/5
Outstanding
Posted on Mar 3, 2024
Location is very good, right above the JR station. It’s connect to malls, very easy to find restaurants nearby.
Staff are very nice
Response from Property: Dear GuestThank you for your recent stay with us at Hotel Granvia Kyoto. Thank you very much for your compliments. We will continue to strive to improve our services to provide you with a stay that meets your expectations.We are looking forward to seeing you again. Thank you again for your feedback.Best regards, Director of Rooms
Guest User
Standard Double Room (No View) - Non-smoking
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 3, 2024
Very good to stay here every thing is perfect
Response from Property: Dear GuestThank you for staying at Hotel Granvia Kyoto.We are very pleased to hear that you were very satisfied with everything about our hotel. We hope that your stay at the Granvia Kyoto was a memorable experience in Kyoto.We will strive to provide better services, and truly look forward to your next visit!Best regards, Director of Rooms
Bin Saifuddin
Standard Twin Room Smoking
Stayed in Jul 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Aug 9, 2024
This is my second time staying at this hotel and the services remains top notch. Loved that it is near Kyoto Station and accessible to trains and modes of transport. It’s also near shopping malls and ease of shopping makes it convenient for travellers. Food and dining options are plenty and good for everyone
Response from Property: Dear GuestThank you for your recent stay with us at Hotel Granvia Kyoto.We appreciate your compliments on our location and services. Did you enjoy your travel in Kyoto?We continually strive to improve our quality of service and look forward to welcoming you back here in the near future.Thank you for taking your valuable time to post the review.Best regards, Director of Rooms
YEH XIAN WEN
Superior Twin Room Non-smoking
Stayed in Jun 2024
Family
12 review
5.0/5
Outstanding
Posted on Jul 30, 2024
Granvia Hotel is right above the train station, which makes it super easy if you like us to take the trains for your travel plan. There are also a lot of restaurants nearby. We love this hotel.
Response from Property: Dear GuestThank you very much for using Hotel Granvia Kyoto.We hope that your stay at our hotel this time will be a lasting and pleasant memory.We continually strive to improve our quality of service and do hope to have the pleasure of welcoming you back in the very near future.Thank you for taking your valuable time to post the review.Best regards, Director of Rooms
Anonymous User
Superior Twin Room Non-smoking
Stayed in Mar 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Apr 11, 2024
Good location highly recommended for all travellers
Response from Property: Dear GuestThank you for staying at Hotel Granvia Kyoto.It is a great pleasure to receive your compliment on our location.We continually to strive to ensure that our guests will have a meaningful experience and looking forward to seeing you again next time.Thank you for your review.Best regards, Director of Rooms
To Ngai
Superior Twin Room Non-smoking
Stayed in Nov 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 29, 2024
The location is very convenient, the room is spacious.
Response from Property: Dear Guest Thank you for staying at Hotel Granvia Kyoto and for taking your precious time to write this review. We are very pleased to receive the word of compliment, such as the room, the location.We hope that your stay at our hotel this time will be a lasting and pleasant memory.All of our staff will continue to work hard to provide you with the best possible service.We look forward to welcoming you again.Best regards, Director of Rooms