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"We had a group of 10 people booking 5 rooms, and although we encountered a minor issue during check-in that caused a delay, thanks to the assistance of both Trip.com and the hotel staff, we were able to successfully complete the check-in process. The hotel facilities were excellent! The location was fantastic, and every guest received a welcome drink every day. Guests could even grind their own coffee, which added a fun touch to the experience. Overall, we all had a very enjoyable stay"

"Although it is a little far from the subway entrance, about 7-8 minutes, it is quiet. There is a Zhuyi (Michelin one star) next to it, and there is always a queue. I was lucky enough to eat there once, and it was very good. The high-speed rail Japanese-style room I booked has a traditional big bed and Japanese tatami. The room is very large. The private bath on the first floor is also great, and the front desk service is also very good. I experienced delicious food and Japanese breakfast, and I was so full! My daughter is very satisfied!"

"I don’t know if it’s discrimination or the hotel staff is rigid. The room is OK, there are people who can speak Chinese, and the service during check-in is very good. However, on the second day, I asked the hotel to help me book a restaurant for the third day. The hotel staff agreed and told us that the restaurant we wanted to book was closed and we needed to help book it when it was open on the third day. We said no problem. On the third day, we checked out first, stored our luggage, and asked the front desk if they had successfully booked the restaurant they promised to help us with yesterday? ! ! ! The key point is that the front desk said, sorry, we can’t help customers who have checked out to book a restaurant... I was shocked! ! ! First, I checked out five minutes ago; second, you promised me the day before, I’m just asking if the restaurant reservation was successful... After a stalemate, the supervisor came out and said that he could only call the restaurant for us to ask... That’s it, the experience was very bad... It’s totally not worth the 6k+ room rate..."

"Excellent. They make you feel like you’re their special guest at their home and everything is well thought out in order to maximise your comfort. Garden was beautifully curated and the kiseki was exquisite as well. Definitely go for the half board option if it’s available! Thank you for the unforgettable experience."

"Very local characteristics, convenient transportation, good environment, take pictures"

"Hotel Material was a great value stop in our tour of Japan. We stayed for 2 nights as a family of four and it provided everything we needed. The bunks were large and ample for even adults. The sunken king bed was unusual, but easily the largest bed I slept in in Japan and well worth the investment. The shower was also excellent with both great water pressure and was tall enough to accommodate me at 6ft without sitting, a first for me here. The room was clean and well presented and even came with some games to occupy the kids. The staff weee helpful and happy to look after our bags before check in. The hotel also has a lovely roof terrace available which we weren’t expecting."

"Overall, this hotel is average and not good value for money! The hotel is at the foot of Nanzenji Temple. It is more convenient to climb the mountain to see the temple in the morning. To go to other attractions or shopping, you need to walk a distance before taking the subway. It is understandable that the hotel facilities are old, but the poor quality of the bedding seriously affects the quality of sleep and also makes people worry about hygiene issues. Since the hotel has a restaurant, it does not provide food delivery service to the rooms, which undoubtedly reduces the experience for a Japanese-style hotel. The delivery service was relatively standardized and did not leave a deep impression. Poor sound insulation is a common phenomenon in Japanese-style hotels, so guests should try to be careful about what they say to avoid disturbing other people's rest. The best experience is the breakfast session. In the traditional Japanese restaurant of the hotel, the tofu banquet is a famous restaurant near Nanzenji Temple. It is recommended to wear the kimono provided by the hotel to show respect for the local culture. It is a pleasure to enjoy the beautiful Japanese garden scenery while dining. The hotel has a traditional public bath, but the environment is average. Overall, this Japanese hotel experience is average"

"One of the best hotels I’ve been so far! I would come back for sure ! The services are kind of unique and entertaining ( movie projections, books to read, cocktails to try). The staff was very kind and helpful. One lady was especially welcoming and took her time to explain everything to us in perfect English . The location of the hotel is very good as well. Many restaurants nearby. Make sure to ask the hotel to book a seat at a restaurant for you since most of them were fully reserved and you don’t want to be rejected at the entrance because of that. Great experience overall ."

"A very cost-effective hotel, very convenient to various attractions, and the price is really good for the same location and conditions! There is also a large bathhouse where you can take a dip, and the breakfast is also good. Overall, it is really an excellent hotel."