Hotel Grand Fine Kyoto Okazaki Heian Jingu Reviews

Response from Property: Thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated our convenient location and enjoyed our breakfast offerings.We sincerely apologize for the inconvenience you encountered with the initial room. Ensuring our guests have a comfortable and pleasant stay is our top priority, and we regret that the room did not meet your expectations. We are glad that our team was able to promptly address the issue and move you to another room, although we understand there were still some concerns with the cleanliness.Your feedback is extremely important to us as it helps us improve our services. Rest assured, we have addressed this matter with our housekeeping team to ensure such incidents do not occur in the future.Thank you again for your understanding and for acknowledging our efforts to make your stay enjoyable. We hope to have the opportunity to welcome you back and provide you with a flawless experience next time.

Response from Property: Thank you for your positive feedback regarding the size and quality of your room, as well as our well-prepared cleansing amenities. We're pleased to hear that you enjoyed your stay overall. Your suggestion regarding the shower rack is duly noted, and we appreciate your input on how we can enhance our facilities further. We'll take your feedback into consideration as we strive to continually improve the experience for our guests. If there's anything else we can assist you with during your stay, please don't hesitate to let us know. We look forward to welcoming you back in the future.

Response from Property: Thank you for sharing your positive experience with us. We are thrilled to hear that you found our rooms spacious and suitable for your needs, accommodating 2-3 people comfortably. Providing comfortable and enjoyable accommodations is a priority for us, and we are glad that you found our room size to your satisfaction.We are also pleased to hear that our location was convenient for you to explore nearby attractions. We strive to offer a prime location that allows our guests easy access to the sights and experiences our city has to offer.Your feedback is greatly appreciated and serves as motivation for us to continue delivering exceptional service. We look forward to the opportunity to welcome you back for another enjoyable stay.

Response from Property: I apologize deeply for the discomfort you experienced during your stay. Ensuring your comfort is our top priority, and we take your feedback seriously.Firstly, I sincerely apologize that our breakfast did not meet our quality standards. We will work diligently to improve the breakfast experience based on your feedback, collaborating with our staff to enhance its quality.Additionally, I am truly sorry for the unpleasant odor you encountered. While we prioritize cleanliness and conduct regular cleaning and air purification measures, we will take additional steps to address the issue to ensure your comfort and peace of mind.We are delighted that you appreciated the complimentary parking facility at our hotel. To further enhance the convenience of our parking, we will consider additional improvements.Thank you for your valuable feedback, and we assure you that we are committed to improving to enhance your satisfaction. If there is anything else we can assist you with, please feel free to let us know.

Response from Property: Dear guest,　Thank you for choosing to stay with us and for taking the time to share your positive feedback. We are delighted to hear that you found our hotel to be of excellent value in the heart of Kyoto.　We're glad to know that our location in a quiet residential area provides easy access to the subway station and is close to major attractions, making it convenient for city walks. It's fantastic to hear that you appreciated the spaciousness of the room and the comprehensive set of toiletries. We strive to offer a comfortable and enjoyable experience for our guests, and it's rewarding to know that we succeeded during your stay.　Thank you for recommending us, and we hope to have the pleasure of welcoming you back in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know.　Best regards,

Response from Property: Thank you for choosing our establishment for your recent stay, and for taking the time to share your feedback with us. We are delighted to learn that you had a pleasant experience with us.We understand the inconvenience of our check-in time at 6:00 PM due to our establishment being designed for couples, but we are glad to offer the option to store luggage at our front desk for your convenience. Additionally, our check-out time at 12:00 PM provides ample flexibility for guests to comfortably conclude their stay.We are thrilled to hear that our location made it convenient for you to visit nearby attractions such as the Unryuin Temple, and that you found the surrounding area peaceful. It is our aim to provide a serene and tranquil environment for our guests to enjoy.Furthermore, we are pleased that you found our room setup akin to a suite, offering various amenities for your comfort. We regret that you were unable to experience our karaoke facilities during your stay, but we hope to welcome you back for another opportunity in the future.Your positive feedback is greatly appreciated and serves as encouragement for our team. We look forward to the possibility of hosting you again on your next visit to Kyoto.

Response from Property: I deeply apologize for the noise disturbance you experienced during your stay. It's imperative that we avoid situations that hinder your comfort, and we take this matter seriously.Firstly, we will promptly address the noise issue you've brought to our attention. Our hotel staff will swiftly identify the source of the noise and proceed with necessary repairs or adjustments. Ensuring your comfort during your stay is our top priority, and we will escalate the priority of addressing the noise issue accordingly.I sincerely apologize for any inconvenience caused to you. To ensure your peaceful rest and relaxation, we will take immediate steps to resolve the noise issue. We are committed to doing everything in our power to guarantee your comfort during your stay.If there's anything else we can assist you with, please don't hesitate to let us know. We spare no effort in enhancing your satisfaction.

Response from Property: Thank you for your feedback! We’re delighted to hear that you enjoyed the spacious room and found the towels to be soft and comfortable. We strive to provide a pleasant and relaxing experience for all our guests. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to welcoming you back!Best regards,