〒605-0811 Kyoto, Higashiyama Ward, Komatsucho, 572, Higashiyama Ward, Kyoto City, Kyoto Prefecture, 605-0933, JapanView Hotel Details
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Hotel the Celestine Kyoto Gion Guest Reviews
4.8/5
Amazing
666 review
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Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(666)
Positive reviews(655)
Reviews with photos/video(224)
Delicious breakfast(84)
Quiet & comfortable(65)
Offers pick-up/drop-offs(49)
Large rooms(46)
Close to scenic area(40)
Well designed(35)
Relaxing hot springs(29)
Tasty coffee(7)
Negative reviews(11)
Jw
Deluxe Twin Room
Stayed in Oct 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Nov 22, 2024
Shuttle bus provided to and fro the Kyoto station, time table to be confirmed with hotel. Located near the famous street and temple. Very nice breakfast provided!
6/7
Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We hope you enjoyed the historical location. However, it is quite convenient to visit the main sightseeing areas by walking, bus and train. It is great pleasure to hear that you were satisfied with our breakfast. We hope the breakfast made you full with hapiness to start a fresh day.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.Front Office Manager
Chihlung
Superior Twin Room
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Very nice location and service, enjoy the lounge and the public spa very much, The breakfast is really awesome.
Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.Front Office Manager
Ka Yan Sandy
Superior Twin Room
Stayed in May 2024
Family
11 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Great location, clean room, beautiful space. Helper & friendly staffs. Great service.
The onsen facilities are outstanding👍🏻👍🏻👍🏻 It’s perfect for relaxing after a long day of exploring Kyoto. Best breakfast buffet!
I would stay here again.
Response from Property: Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment. We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. We are offering buffet style breakfast with the theme of “Morning in Kyoto” and glad to hear that you enjoed it. Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE KYOTO GION.Front Office Manager
Yifei
Superior Twin Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Location is super good! Staffs in hotel are good as well! Will choose this hotel next time to Kyoto.
Response from Property: Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. We certainly hope that your time at HOTEL THE CELESTINE KYOTO GION was a memorable one and we look forward to welcoming you back again.Front Office Manager
vanessayuna
Superior Twin Room
Stayed in Apr 2024
Other
8 review
5.0/5
Outstanding
Posted on Jun 25, 2024
It's beautiful hotel which has own shuttle buses to Kyoto station. They pay attention to every detail and every aspect.
Service is superb. hotel staffs are very friendly and so polite. They welcome you from the beginning outside hotel. Greeting every time they see you. Shuttle buses drives are extremely helpful and friendly.!
Breakfast are always great. Morning chef is
amazing and kind. Thank you. And please give my best regards to him.
Me and my parents had lovely time during stay. And if not because we booked hotel another week at
Osaka, we sure would love to stay another week. My father still talk about the trip at your hotel while we stay at Imperial Hotel Osaka.
In general,thank you.and wish every stuff all the best.
Response from Property: Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.We are delighted to know that you were satisfied with our service. We appreciate your compliments on our staff. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better service. And we offer Kyoto-style buffet breakfast, the dishes which our chefs skillfully bring out the natural flavors of the ingredients. Moreover, our guests can also enjoy the tempura prepared in front of you, or the tempura burger made with wagyu. Cuisine like this cannot be experienced anywhere else. And we are delighted to hear that you are talking about our hotel again.Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon.Front Office Manager
Patpet
Superior Twin Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Dec 16, 2024
This hotel quality and service both exceeded my expectations, will come back again
Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable.We are glad to hear that you were satisfied with our location, which is quite convenient to go to the main sightseeing spots by walk and train.Also, it is our honor to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. We will share to all staff. Because one of our key priorities is to provide the highest levels of service to our valuable customers.Again, thank you very much for having chosen to stay with us among many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.Front Office Manager
Evgenia
Superior Twin Room
Stayed in Jun 2024
Family
19 review
5.0/5
Outstanding
Posted on Jul 29, 2024
Beautiful hotel located in cultural center
Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION again and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.We will definitely continue to provide our guest to a relaxing stay, not only in our guestrooms, but also in our personalized service. Therefore, we will continue to listen carefully to our guest’s feedback and strive to improve our service level, so we hope you will visit us again when you are in the area.Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.Front Office Manager
Deehan
Superior Twin Room
Stayed in Sep 2024
Couples
14 review
4.7/5
Amazing
Posted on Oct 12, 2024
Superb location in the old town, and free shuttle to train station. Narrow rooms so a little challenging to move around in. Bar area small. Basic breakfast but does the job!
Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager
samaguru
Superior Twin Room
Stayed in Apr 2024
Couples
6 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Nice accomodation, clean
Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.The international first-line hotels are definitely strong competitors though, we are running the hotel business with the high quality of rooms to have overseas customers stay comfortably, and we pride ourselves at making all our guests feel welcome and strive daily to create an extraordinary experience for each of our guests.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager
Irvin
Superior Queen Room
Stayed in May 2024
Couples
11 review
4.7/5
Amazing
Posted on Jun 22, 2024
Location a little in between of 2 stations and about 10mins walk each way but is near old Gion district for visiting. Overall hotel room is clean and spacious. very traditional Japanese feel.
Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We hope you enjoyed the historical location. However, it is quite convenient to visit the main sightseeing areas by walking, bus and train. As you mentioned, the aspect of our hotel complex is functional and stylishly designed as part of a historical district in Kyoto. We are glad to hear that you were satisfied with our location, which is quite convenient to go to the main sightseeing spots by walk and train. Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager
TWWT
Superior Twin Room
Stayed in Sep 2023
Family
10 review
5.0/5
Outstanding
Posted on Nov 2, 2023
Beautiful design hotel in the Gion area. Peaceful at night. Clean and Wider room with amenities provided. Ensuite bathroom in each room. Public bath also available.
Helpful and friendly staffs. They are good in English as well. Great service.
The location is good. Many many attractions are in walking distance from the hotel.
Parcel shipping like yamato is able to do so. Luggage scale also provided at the lobby.
Hotel parking just opposite to the hotel building and recommend to note with the hotel in advance.
Nice stay in Kyoto!
6/16
Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are delighted that you enjoyed the stay with us and you were satisfied with the design of our hotel.There are many traditional houses and temples around our hotel, and they would surely make you feel the nostalgic atmosphere in Kyoto. The design of our hotel suits those houses and the town. The public bath has a modern, Japanese atmosphere and can be used free of charge by all hotel guests. Basic cosmetics and top quality amenities improve relaxation even after exiting the baths.We are pleased to hear about good comments for our staff, and we are delighted that you enjoyed your time at our hotel. One of our key priorities is to provide the highest levels of service to our valuable customers. Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.Front Office Manager
eddiehappy
Superior Twin Room
Stayed in Dec 2023
Family
31 review
4.7/5
Amazing
Posted on Jan 16, 2024
A lovely boutique hotel close to Kiyomizu-dera, the most popular tourist attraction of Kyoto, and other atteactions. Many traditional Japanese restaurants around. Free afternoon tea and snack at the guest lounge. The bath is nicely deaigned though there is no sauna. All in all, if itbis yoir first time visit to Kyoto, it is a good choice to stay in this hotel for exploring the attractions and sampling Japanses restaurants nearby.
Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Exclusive to hotel guests, the guest lounge provides guests with a chance to experience origami and other traditional Japanese culture in their own way. Drinks and books are also available.The public bath has a modern, Japanese atmosphere and can be used free of charge by all hotel guests. Basic cosmetics and top quality amenities improve relaxation even after exiting the baths.We are glad to hear that you were satisfied with this hotel. Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager
Guest User
Superior Twin Room
Stayed in Dec 2023
Family
1 review
5.0/5
Outstanding
Posted on Jan 7, 2024
My family was greeted by Mr Yu Asahina upon arrival. He explained everything clearly to us. His service was excellent!!
Very good location. Quiet and easy to access many attractions in Kyoto.
Breakfast was good with choices of both Japanese and Western culture.
The spa was great! We had a most enjoyable stay and will come back again.
Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We appreciate your compliments on our staff. We hold several types of competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better service.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager
Ching Fan
Superior Twin Room
Stayed in Dec 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jan 13, 2024
Excellent location, near to all tourist spots and shopping street. Breakfast is very good too.
Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are glad to hear that you were satisfied with location and breakfast.About location, it is quite convenient to go to the main sightseeing spots by walk and train. We hope you enjoy your visit to Kyoto!About breakfast, we are offering buffet style breakfast with the theme of “Morning in Kyoto”. Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager
Guest User
Superior Twin Room
Stayed in Nov 2023
Couples
6 review
3.5/5
Posted on Dec 23, 2023
The hotel staff were unfriendly and unhelpful. At breakfast the staff couldn’t get us out of the restaurant fast enough. One member of staff wouldn’t let us eat in the hotel waiting area and claimed this was not allowed because of Covid, which is a ridiculous excuse in December 2023. When we checked out of the hotel the concierge stood and watched while we loaded our luggage into the taxi, then the hotel shuttle bus blocked our taxi from leaving. Overall a very disappointing experience.
Response from Property: Thank you very much for staying at Hotel The Celestine Kyoto Gion and for your valuable feedback.We are very sorry for any inconvenience caused to you.The lobby is a public space and we do not allow food or beverages. However, we also recognize that we should reflect on the fact that we were unable to propose an appropriate alternative to the customer and refused the request. We will share your comments with our hotel staff so that they can provide appropriate guidance to our guests.And we are very sorry for the lack of consideration by our staff regarding assistance with the cab ride.Guiding cars is one of our staff's jobs, so we will train our staff to guide cars smoothly.Again, thank you so much for having your time to offering valuable comment. And we apologize for not meeting your expectations on this occasion. We truly hope that you can give us another opportunity at HOTEL THE CELESTINE KYOTO GION.Front Desk Manager