Hotel the Celestine Kyoto Gion Reviews
Hotel the Celestine Kyoto Gion
〒605-0811 Kyoto, Higashiyama Ward, Komatsucho, 572, Kyoto, JapanView Hotel Details
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Hotel the Celestine Kyoto Gion Guest Reviews
4.7/5
Amazing
414 Reviews
Verified reviewsLocation4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(414)
Positive reviews(405)
Reviews with photos/video(138)
Convenient location(67)
Delicious breakfast(47)
Well designed(34)
Quiet & comfortable(31)
Large rooms(27)
Close to scenic area(19)
Offers pick-up/drop-offs(17)
Perfect for kids(10)
Negative reviews(9)
jingjiang
Moderate Queen Room
Stayed in May 2024
Couples
4 Reviews
Outstanding
Posted on May 3, 2024
很棒的酒店，鬧中取靜的地理位置，房間比較大，雖然價格也很高，但是我們享受到了超棒的酒店服務和spa&shuttle bus.
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Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Firstly, we are delighted to know that you were satisfied with many aspects of your stay with us. We will definitely continue to provide our guest to a relaxing stay, not only in our guestrooms, but also in our personalized service. Therefore, we will continue to listen carefully to our guest’s feedback and strive to improve our service level, so we hope you will visit us again when you are in the area.Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.Front Office Manager
Doubleli
Superior Twin Room
Stayed in Apr 2024
Family
3 Reviews
Great
Posted on May 4, 2024
故地重遊
五年前來住過
早餐的天婦羅沒有以前的好吃了之外其他都挺好
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Benpaodeyalian
Superior Queen Room
Stayed in Apr 2024
Couples
44 Reviews
Very Good
Posted on May 3, 2024
A relatively new hotel, just across the Kenninji Temple from Gion Hanamikoji, it is a quiet place amidst the bustle. The room is not big, and the basic dishes for breakfast are the same every day during my three-day stay. A decent modern hotel. There is an exclusive refreshment room for hotel guests, which provides free coffee and snacks. Although it is limited in time, it is still a plus.
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Guest User
Superior Queen Room
Stayed in Apr 2024
Family
9 Reviews
Amazing
Posted on Apr 22, 2024
Facilities: 100 points
Hygiene: 100 points
Environment: Not bad
Service: Very satisfied
It's just 2000 yuan, a bit not worth it hahahahahaha
Next time I might choose a more cost-effective one, and I'm not short of money
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Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to HOTEL THE CELESTINE KYOTO GION in the near future.Front Office Manager
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Family
6 Reviews
Very Good
Posted on Apr 15, 2024
The room was good and the hotel was good, but Ctrip made a mistake for me. I made an appointment for 3 people, 2 adults and 1 child (6 years old) to live together. I specified it and confirmed it when I made the reservation. When I arrived, The hotel said it was not possible and required me to book multiple rooms before I could stay. However, I could do this on the same day I opened Ctrip. Later, the hotel said it had sent an email to Ctrip (not to me). Ctrip itself had no chance and did not reply. I later called Ctrip. When I asked him to handle it, the hotel said that it would be fine this time but not next time. After I got to the room, I called Ctrip and said that it was handled. The hotel said that it would not be an exception. Ctrip also said that it had sent me an email, but the hotel clearly sent it to Ctrip doesn’t have my personal email address. I don’t understand it. Moreover, the current page still states that 6 years old are free to stay. If you go, please pay attention to this point. Everything else is fine.
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Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to write a valuable comment.We hope you do not mind writing back in English.It is the company rule that over 6 years old children cannot sleep with adult since April 1st 2024.We apologize for the lack of clarity of the information.We are currently doing our best to improve the situation.Thank you so much again for taking the time to offer your valuable comment. Front Office Manager
Guest User
Superior Twin Room
Stayed in Apr 2024
Family
8 Reviews
Posted on Apr 14, 2024
The service staff were gossiping at the door. I waited for a while while waiting for the bus to put my luggage. The female hotel staff had greasy hair and bangs. She had a bad attitude and her eyes were unworthy. Why was she so contemptuous and asked us to move aside? I hired a Chinese driver and tour guide in Japan. They came out to communicate and told me that I got on the bus. They were still pretending to smile and gossiping. They didn’t know what to say. It was so disgusting. I booked three rooms. I found them at last minute during the peak season. There was no way. It was not the peak season. There was no need to come here and be angry with the waiter.
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Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.However, we are sorry to hear your experience was disappointing even though you stayed with us in anticipation to enjoy Kyoto in spring,We will rethink how our staff's own behavior impresses customers and retrain them.We will share your feedback with our team and make a concerted effort to achieve guest’s satisfaction with flexibility as guest’s satisfaction is paramount to us.Again, thank you so much for having your time to offering valuable comment. We truly hope that you can give us another opportunity at HOTEL THE CELESTINE KYOTO GION.Front Office Manager
Xiaoxixi88
Superior Twin Room
Stayed in Apr 2024
Friends
10 Reviews
Outstanding
Posted on May 2, 2024
設計師酒店很雅緻，餐廳是米其林，周邊很安靜。步行到清水寺很近
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Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.Thank you so much again for taking the time to offer your valuable comment. We hope to welcome you all back again soon.Front Office Manager
Guest User
Superior Twin Room
Stayed in Mar 2024
Solo travelers
39 Reviews
Outstanding
Posted on May 1, 2024
温泉很舒服
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Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.At THE CELESTINE KYOTO GION, we strive to provide a great experience for all our guests, and we are thrilled to know that public bath left a positive impression on you.It has a modern, Japanese atmosphere and can be used free of charge by all hotel guests. Basic cosmetics and top-quality amenities improve relaxation even after exiting the baths.Once again, thank you very much for your time to review your recent experience at our hotel.Your feedback is invaluable as we strive to provide the best possible experience for our guests.Front Office Manager
Anonymous User
Superior Twin Room
Stayed in Mar 2024
Other
14 Reviews
Outstanding
Posted on Mar 31, 2024
Hygiene: Like
Environment: Like
The location is impeccable, it's quiet in the middle of the hustle and bustle. I'll stay here again when I come to Kyoto again.
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Response from Property: Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment. It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. It is our great pleasure to know that you enjoyed our location, which is convenient to go to the main sightseeing spots such as Yasaka shrine, Koudaiji temple and Kiyomizu temple. Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager
Longchengbojue
Superior Twin Room
Stayed in Mar 2024
Family
15 Reviews
Great
Posted on Mar 21, 2024
It feels like a higher-end Atour, but the hygiene and environment are much better. The service is a bit dull, but everything else is OK.
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Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are glad to hear that you were satisfied with Sanitation and environment. And also we are proud to read that our team took good care of you and will share the valuable comments with our staff. We pride ourselves at making all our guests feel welcome and strive daily to create an extraordinary experience for each of our guests.Again, thank you so much for having your time to offering valuable opinion and high soce for our services. We hope your visit again Kyoto. Front Office Manager
BUNNY919
Superior Twin Room
Stayed in Mar 2024
Family
14 Reviews
Outstanding
Posted on Mar 28, 2024
全5分！很滿意的一次入住，服務很好👍，離景點商圈都很近
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Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Firstly, we are delighted to know that you were satisfied with many aspects of your stay with us. We will definitely continue to provide our guest to a relaxing stay, not only in our guestrooms, but also in our personalized service. Therefore, we will continue to listen carefully to our guest’s feedback and strive to improve our service level, so we hope you will visit us again when you are in the area.Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.Front Office Manager
Bally Wong
Superior Twin Room
Stayed in Mar 2024
Family
8 Reviews
Very Good
Posted on Mar 18, 2024
整體確是滿意的。
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Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience. We appreciate your feedback and are glad to hear that you had a positive experience with us.Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations.Firstly, we are delighted to know that you were satisfied with the stay with us. We will definitely continue to provide our guest to a relaxing stay, not only in our guestrooms, but also in our personalized service. Therefore, we will continue to listen carefully to our guest’s feedback and strive to improve our service level, so we hope you will visit us again when you are in the area.Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at HOTEL THE CELESTINE KYOTO GION.Front Office Manager
Guest User
Superior Twin Room
Stayed in Mar 2024
Family
2 Reviews
Outstanding
Posted on Mar 17, 2024
The hotel is conveniently located, within walking distance of Kiyomizu-dera Temple, Gion Garden, etc. Opposite is Kyoto's oldest Kennin-ji Temple. Unfortunately, it was closed twice when I tried to check in. Going out behind it is the famous flower path. The hotel rooms are also large and the service is good. They will give you a detailed introduction when you check in. It's a bit far from the 205 bus stop, but it's very convenient to have a scheduled shuttle bus to and from Kyoto Station. The hotel's public bathhouse is open until three o'clock, which is a great place to relax for tourists who walk more than 20,000 steps a day. I will consider staying here next time!
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Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION and taking your time to share your experience.We appreciate your feedback and are glad to hear that you had a positive experience with us.Our team takes great pride in our convenient location, which is indeed a key advantage for our guests. Being situated in the heart of Gion area allows easy access to main sightseeing and dining, making it convenient for our guest to explore the area.Also, we are delighted to learn that you found our public bath to be a source of relaxation and enjoyment during your stay. Creating a serene and rejuvenating atmosphere is a priority for us, and it is rewarding to hear that our efforts have contributed to your overall satisfaction.Once again, thank you very much for your time to review your recent experience at our hotel.Your feedback is invaluable as we strive to provide the best possible experience for our guests.Front Office Manager
Guest User
Superior Twin Room
Stayed in Mar 2024
Family
15 Reviews
Outstanding
Posted on Apr 5, 2024
地理位置非常好，離清水寺還有四條商業區都不算遠。屬於有體力就走一走，沒體力打車也不會太貴的距離。服務很好，房間打掃的非常非常乾淨～所以很驚訝這個酒店已經開了幾年了，因為設施還是挺新的。
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Response from Property: Thank you for having stayed at HOTEL THE CELESTINE KYOTO GION for your recent visit in Kyoto. We are delighted to receive your wonderful comment.It is our great pleasure to know that you enjoyed our unique location in the middle of Gion District. Our hotel is located on the famous Yasaka-dori street filled with several high-end restaurants called 'Ryotei', as well as the Kenninji temple at the front of the hotel, the oldest 'Zen' temple in Kyoto. You can feel comfortable with a walk-in their spacious and peaceful garden.And we appreciate your compliments on our staff. We hold several types of competition every year for the best Omotenashi (Hospitality) improvement. In generally, Japan is a wonderful country for hospitality, and we assure you that we will continue to strive to provide better service.We are very happy about our cleaning service could get praise from guest.As guest felt, our cleaning service get many word of praise from our guest. And we will always put all of our guest could feel 「security, safety, comfortably stay」to be our first priority.Once again, thank you very much for your time to review your recent experience at our hotel. We are looking forward to seeing you again in Kyoto, and hoping it will be soon.Front Office Manager
Ruoxi@
Superior Twin Room
Stayed in Mar 2024
Family
13 Reviews
Outstanding
Posted on Mar 15, 2024
The hotel is not far from Kiyomizu Temple, and opposite the hotel gate is Kennin Temple. It’s especially convenient if you want to visit Ernianzaka and Sannianzaka in the evening or early in the morning. The overall stay was good, quiet and the room was spacious. Five-star praise. Breakfast is Japanese breakfast.
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Response from Property: Thank you very much for having stayed at HOTEL THE CELESTINE KYOTO GION, and taking your time to share your valuable comment.We are glad to hear that you were satisfied with our location, which is quite convenient to go to the main sightseeing spots by walk and train.We are offering Obanzai style breakfast, it dishes can be made very rich by chefs skillfully bringing out the natural flavors of the ingredients. Moreover, our guests can also enjoy the tempura burger made with Kyoto beef or the tempura/omelet roll prepared before your very eyes. Cuisine like this cannot be experienced anywhere else."Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE KYOTO GION.Front Office Manager"