DoubleTree by Hilton Kyoto Higashiyama

DoubleTree by Hilton Kyoto Higashiyama Reviews

DoubleTree by Hilton Kyoto Higashiyama

1-45 Honmachi Higashiyama-ku, Higashiyama Ward, Kyoto City, Kyoto Prefecture, 6050981, JapanView Hotel Details
DoubleTree by Hilton Kyoto Higashiyama
DoubleTree by Hilton Kyoto HigashiyamaDoubleTree by Hilton Kyoto HigashiyamaDoubleTree by Hilton Kyoto Higashiyama
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DoubleTree by Hilton Kyoto Higashiyama Guest Reviews

4.6/5
Great
171 review
Verified reviews
Location4.5
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(171)
Positive reviews(161)
Reviews with photos/video(56)
Easy to get around(18)
Convenient location(17)
Delicious breakfast(14)
Well designed(12)
Close to metro(8)
Friendly front desk staff(7)
Relaxing hot springs(6)
Average sound insulation(6)
Negative reviews(10)
Ka Yan Sandy
King Room
Stayed in Jun 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jun 30, 2024
Good location, clean room, beautiful space. Helper & friendly staffs. Fluent in English. Great service. Wonderful hotel!!! We love the beautiful Japanese style design room, less is more. 🍪 Lovely welcome cookies 🍪 Room Service is Perfect👍🏻reasonable price 👏🏼 I really enjoy the meal. The onsen facilities are outstanding👍🏻👍🏻👍🏻 It’s perfect for relaxing after a long day of exploring Kyoto. We would stay here again.
Response from Property: Thank you for staying with us and sharing your experience.It is our greatest pleasure to know that you have enjoyed your stay. We would like to also thank you for your inputs about our convenient location, and most of all our proud friendly staffs. We truly thank you for your nicest comments.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future.
Guest User
King Room
Stayed in Mar 2024
Couples
10 review
4.7/5
Amazing
Posted on Mar 8, 2024
Located in a slightly quieter area, but three major convenience stores were across the road. The staffs were nice and helpful and we love the room design.
Response from Property: Thank you for staying with us and sharing your experience.We are very fortunate to be in such a great location - walking distance to everything you could possibly need and more.We here at the DoubleTree by Hilton Kyoto Higashiyama looks forward to welcoming you again in the near future.
Guest User
Deluxe Twin Room With Tatami Space
Stayed in Jul 2024
Couples
1 review
4.2/5
Very Good
Posted on Jul 7, 2024
The hotel is very new and tidy, good vibes, would be great if rooms can be bigger!
Response from Property: We are honored that you chose the DoubleTree by Hilton Kyoto Higashiyama amongst the many hotels in Kyoto.I'm glad to hear that you enjoyed your stay and we look forward to welcoming you back in the not so distant future.
Ansonnnnc
King Room
Stayed in Jun 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jul 2, 2024
All the hotel staff is super helpful. Nice location, would love to stay here again.
Response from Property: Thank you for staying with us at DoubleTree by Hilton Kyoto Higashiyama during this festive season.We are truly honored to learn you have enjoyed our facilities, services and view from the room. It is always a pleasure to receive such warm comments like yours, as it will help motivate the team.We certainly look forward to welcoming you back to stay with us when you next visit Kyoto.
YIP
Deluxe Twin Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Very good services and hotel facilities. My wife and I will definitely come again next round.
Response from Property: Thank you for staying with us at DoubleTree by Hilton Kyoto Higashiyama during this festive season.We enjoyed reading all of the positive comments you provided and we are so delighted to hear that you enjoyed your stay with us.We greatly look forward to welcoming you back again soon.
Simon Lamyc
Deluxe King Tatami Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Very large and clean room my stay at double tree was indeed very comfortable .
Response from Property: Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.We appreciate your kind comments and these warm words will certainly encourage all the team members to provide enhanced hospitality.We greatly look forward to welcoming you back again soon.
Kely M
Premium Twin Room
Stayed in Jun 2024
Family
8 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Very nice hotel. Staff friendly and food delicious High recommended
Response from Property: Thank you for staying with us at DoubleTree by Hilton Kyoto Higashiyama during this festive season.We would like to also thank you for all of your nice comments about our hotel and also the valuable information for the other customers.We hope to have the pleasure of welcoming you back again in the future.
Guest User
Deluxe Twin Room
Stayed in Jun 2024
Family
3 review
4.0/5
Very Good
Posted on Jul 4, 2024
Room is quite small for family. Breakfast is good and staffs are nice
Response from Property: Thank you for staying with us and sharing your experience.It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments.We will continue to work hard to improve our service and look forward to welcome you back again soon.
Guest User
King Room
Stayed in Dec 2023
Other
6 review
4.7/5
Amazing
Posted on Jan 11, 2024
location ok have convenience store nearby hotel room is fine new and japanese style
Response from Property: Thank you for staying with us and sharing your experience.We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.We greatly look forward to welcoming you back again soon.
Guest User
King Room
Stayed in Mar 2024
Couples
6 review
4.7/5
Amazing
Posted on Mar 21, 2024
Very nice hotel, clean and the breakfast was great.
Response from Property: Thank you for staying with us and sharing your experience.A great breakfast is a great start to the day and we strive to provide the best breakfast for our guests.The team and I look forward to welcoming you back for another memorable stay at your hotel in DoubleTree by Hilton Kyoto Higashiyama.
marineboy
King Room
Stayed in Sep 2023
Solo travelers
4 review
4.7/5
Amazing
Posted on Sep 28, 2023
The hotel was clean and staff service was amazing Nice indoor onsen too
Response from Property: Thank you for staying at DoubleTree by Hilton Kyoto Higashiyama and writing us a valuable feedback.We greatly look forward to welcoming you back again soon.
Guest User
Deluxe King Tatami Room
Stayed in Mar 2024
Family
5 review
5.0/5
Outstanding
Posted on Mar 22, 2024
Service great~
Response from Property: Thank you very much for your kind review of our hotel.We enjoyed reading all of the positive comments you provided and we are so delighted to hear that you enjoyed your stay with us.We look forward to welcoming you back to DoubleTree by Hilton Kyoto Higashiyama.
chijui
King Room
Stayed in Sep 2024
Couples
5 review
4.7/5
Amazing
Posted on Sep 12, 2024
This time I came to Kyoto and Osaka for a week. I chose this hotel in Kyoto. It is really great. The location is very good. It is very convenient and close to Kiyomizudera Temple, Kamogawa and Nishiki Market. It only takes about 1 minute to walk to the subway station. The room It also gives people a very warm feeling, a bit Japanese-style but with the novelty of a hotel. Freshly baked chocolate cookies are also given when you check in. All in all, I highly recommend this hotel to anyone visiting Kyoto.
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Guest User
Deluxe King Tatami Room
Stayed in Sep 2024
Travel with friends
1 review
1.0/5
Posted on Sep 12, 2024
Not recommended. 1. It is common for Japanese hotels to be small, but this is the first time I have seen such a low ceiling. It is very depressing to stay there. 2. The distance between the hotel next door and the hotel is less than ten meters, and they can see each other very clearly. As a result, the curtains have to be drawn, which makes it even more stuffy! On the other side is the street. Other reviews reflect that it is noisy, which has disadvantages. 3. The curtains do not have a good light-blocking effect. This is the effect of the curtains drawn at 6:00 in the morning on the back street. It is too bright to sleep. 4. We stayed for a total of eight days this time. The room was cleaned very well in the first two days. In the next few days, the garbage on the table was not thrown away, the toiletries were not tidied up, and the scoop in the bathroom was not put back in place by the door. 5. There is no bottled water provided, and you have to go to the first floor to get it yourself. The toiletries are from Crabtree & Trees, which has announced its closure... In short, it is difficult to comment.
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Guest User
Deluxe Twin Room
Stayed in Aug 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 27, 2024
Very new, overall very satisfied, the restaurant manager gave the baby a small gift every day, providing happy emotional value, downstairs is the Kamo River, very convenient, stayed for two days
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