Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Reviews
Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji
Teianmaenocho 620, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8031, JapanView Hotel Details
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Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Guest Reviews
4.7/5
Amazing
241 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(241)
Positive reviews(240)
Reviews with photos/video(74)
Easy to get around(33)
Delicious breakfast(28)
Convenient for shopping(28)
Quiet & comfortable(11)
Close to metro(10)
Well designed(9)
Friendly front desk staff(6)
Well decorated(5)
Negative reviews(1)
Mary Anne
Moderate Twin Room
Stayed in Sep 2024
Couples
5 review
Outstanding
Posted on Nov 22, 2024
Staff was great. Very friendly and helpful. Spoke English. Good location. The onsen was amazing. Breakfast was good.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us. As you know, our hotel is located at very convenient place to many sightseeing spots and easy access to public transportation such as city bus, train and subway. Nearest stations is just 6-7 minutes walking from our hotel. We hope you will continue to use it as a base for exploring Kyoto. About the breakfast, we have three different kinds of traditional Japanese set menu, and we offer all guest with much confident collaboration with Jokyoji temple. Although some of our guests from overseas might feel their taste unaccustomed, we are really pleased to hear that you could enjoy having breakfast at our restaurant. Also, thank you for posting your photos. We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes. Thank you again for sharing your pleasing feedback with us. We are looking forward to welcoming you back again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront Office Manager
QINYI
Moderate Twin Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jul 8, 2024
Very good experience in Kyoto. Great location and plenty choices of fine restaurants nearby. Definitely will visit again.
Response from Property: Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a wonderful comment.we are delighted to hear about your positive experience at our hotel in Kyoto.It brings us great joy to hear that you enjoyed our central yet quiet location. Our hotel is located on a main area which you are able to enjoy shopping and sightseeing. We are also in walking distance to famous Nishiki Food Market where you can enjoy some local foods. We are glad you enjoyed the great location and the variety of fine dining options nearby. We look forward to welcoming you back on your next visit.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager
Guest User
Moderate Twin Room
Stayed in Dec 2024
Family
7 review
Outstanding
Posted on Jan 6, 2025
The hotel is overall good. The location is excellent. It is super convenient to get to any place of interest due to close vicinity of the subway and the railway station. The room is small, the window does not open for safety reasons. Although I read many positive reviews regarding the breakfast, it was not great to my liking with limited choice.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent visit in Kyoto. We appreciate giving a perfect rating on our hotel's review.We are honored to receive your compliments regarding our location.As you know, our hotel is located near Hankyu Kyoto Kawaramachi Station, Gion Shijo Station, bus stops, and within walking distance from Nishiki Market and other restaurants.We hope that you will use our hotel as a base for your next visit to Kyoto.However, we apologize for the inconvenience caused by the unlocking of the windows and the breakfast.For security reasons, we are unable to open the windows.We appreciate your understanding.As for the breakfast, although it is difficult to make immediate improvements, we will reconsider our menu based on your feedback.We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager
Superboo
Moderate Twin Room
Stayed in Nov 2024
Couples
1 review
Very Good
Posted on Dec 31, 2024
Excellent location neighboring two cemeteries for those who don’t mind. Service was good and the room size lives up to Japanese standard - small. There are both subway and bus stations near by, well connected to all of the key sights in the city.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent visit in Kyoto. We appreciate giving a good rating on our hotel's review.We are glad to know that you enjoyed your stay with us.Our hotel is conveniently located within walking distance from Hankyu Kyoto Kawaramachi Station, bus stops, Nishiki Market, and other dining options.We hope you will stay with us again next time you are in Kyoto for sightseeing.We will continue our efforts to provide more comfortable stay. Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager
Guest User
Moderate Twin Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on May 24, 2024
Excellent location and services, excellent front desk staff and delicious breakfast. Highly recommended.
Response from Property: Thank you for your kind words regarding our excellent location, services, front desk staff, and delicious breakfast. We are delighted to hear that you had a pleasant stay with us. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Front Office Manager
Mark
Moderate Twin Room
Stayed in Apr 2024
Family
13 review
Outstanding
Posted on Jun 7, 2024
Place is very convenient and near the shopping area. There is even Lawson located just beside the hotel. Room was spacious and clean, bed was comfy and even came with air purifier for guests. Room service everyday which keep the room clean. Breakfast has good service and can choose between Jap or Western choice. Overall good stay!
Response from Property: Thank you for sharing your positive experience with us. We are delighted to hear that you found our location convenient, close to shopping areas, and enjoyed the spacious and clean room with comfortable beds. Our daily room service aims to maintain cleanliness, and we are glad you appreciated it. It's great to know you enjoyed the breakfast options and service. We look forward to welcoming you back soon! Warm regards, Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront Office Manager
W
Moderate Queen Room
Stayed in Jan 2024
Travel with friends
62 review
Great
Posted on Feb 9, 2024
The hotel is really nice. The room was a little dusty though. It also a little far from the metro needed to get to the high speed train.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji, and taking your time to post your rating.However, we sincerely apologize for the inconvenience caused by room cleaning.We will continue our efforts to provide more comfortable stay.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager
Fabio Giorgio
Japanese Moderate Queen Room
Stayed in Aug 2024
Couples
9 review
Very Good
Posted on Nov 13, 2024
Very average hotel, but at least the staff spoke very good English.
Response from Property: Thank you for your feedback. We are pleased to hear that you found our staff proficient in English during your stay. Our team strives to provide excellent service to all our guests. We appreciate your kind words and hope to welcome you back for an improved experience. Warm regards, Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Front Office Manager
SilviaSh
Moderate Queen Room
Stayed in Apr 2024
Couples
23 review
Outstanding
Posted on May 9, 2024
Super nice place. The staff was really kind and also helped us to find a restaurant for the night. Very modern hotel
Response from Property: Thank you so much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a wonderful comment.We are pleased to hear that you were satisfied with our staff service. We constantly strive our guests in ways that cater to their needs and are very happy that our staff made your stay comfortable.Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager
Connie
Moderate Twin Room
Stayed in Mar 2024
Couples
1 review
Outstanding
Posted on Apr 28, 2024
Everything was fine except that the room was a bit small. Onsen was also tiny. Would have preferred more English speaking staff. Also was told that the hotel cannot help book any restaurant on check out day. This, I thought was not very helpful at all. Staff was too calculative on helping only customers that are staying with them and not customers that have just checked out.
Response from Property: Thank you for sharing your feedback with us. We appreciate your kind words and have duly noted your concerns regarding the room size and the size of the onsen. We apologize for any inconvenience caused by the language barrier and will strive to improve the availability of English-speaking staff. Regarding restaurant bookings, please understand that our policy refrains us from making reservations on the day of check-out. We value all our guests' experiences equally and will work on enhancing our services. Warm regards, Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront Office Manager
Louise J R
Moderate Queen Room
Stayed in Jul 2023
Solo travelers
12 review
Outstanding
Posted on Aug 12, 2023
Very enjoyable stay. The staff were very kind and helpful and were able to speak English. They gave me lots of tips for getting around the city and provided me with maps and helpful information. Good location.
Not too far from Gion and very close to the train stations and metro.
The breakfast was very tasty too.
I’d be happy to come back again next time I visit Kyoto. It was a great spot and very comfortable. Good value for money.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji, and taking your time to post your rating. We are glad to hear that you were satisfied with our hotel service and location.As you know, our hotel is close to Shijo Kawaramachi, Pontocho and Gion areas, so you can fully enjoy the charm of Kyoto. We hope you will continue to stay our hotel in the future as your base for sightseeing in Kyoto.We will continue to maintain our facility and do our best to provide a comfortable place for everyone to stay.Once again, we appreciate your assessment and we are looking forward to seeing you again in the near future.Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager
Anonymous User
Moderate Twin Room
Stayed in Jan 2024
Couples
104 review
Great
Posted on Feb 24, 2024
Hotel near the train station. Shop and restaurants around. Easy to visit places of interest.
Response from Property: Thank you for choosing Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji for your recent stay in Kyoto. We are delighted to hear that our hotel's convenient location near the train station, with shops and restaurants nearby, made it easy for you to explore the city and visit places of interest.We appreciate your feedback and hope to welcome you back in the future.Warm regards, Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Front office manager
Guest User
Moderate Twin Room
Stayed in Oct 2023
Family
1 review
Very Good
Posted on Feb 21, 2024
It was the first time for us to stay in this hotel, first impression at the lobby is a WOW! From the incense scent to the Japanese traditional motif deco, one can immediately feel the sense of calmness and peace. The room is typically small as in Japan standard, but the facilities are good enough for a short trip. Location is their key strength, walkable distance to most of the must-go tourist sights. However, staffs at reception desk are with various service attitude, some are friendly and helpful, some are cold and not professional as I expect minimal English conversation is a basic requirement at a branded hotel chain; at least a 'welcome to our hotel' etc greeting should be presented during customer's arriving or leaving. Sorry to say, the front desk team had given me an untrained, part-timer impression.
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking the time to provide us valuable feedback for your previous stay. We read your rating with a great concern that we could not meet your satisfaction.Our hotel was designed to be close to the venerable Torodo Jokyo-ji Temple with its history of over 500 years. Valuable historical artifacts from Jokyo-ji Temple are placed throughout the building, providing a unique sense of comfort, as if you were staying in a temple museum.However, we apologize for your inconvenience regarding the lack of communication in English.We are working hard to improve our staff's English language skills so that they can speak smoothly in English with foreign guests.Once again, we appreciate your assessment and we hope you will be returning to our hotel in the future.If you have any chance to visit Kyoto, we are very much looking forward to welcoming you soon.Thank you very much again for your time providing us your feedback which is very important to all of us.We are looking forward to welcoming you again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji Front office manager
Warren Chua
Moderate Queen Room
Stayed in Aug 2023
Travel with friends
37 review
Amazing
Posted on Oct 5, 2023
Alert: for those who are sensitive with cemetery, please avoid this hotel, they got a cemetery like commemorative plaque.
Others then this everything are great, clean, good customer service and also with onsen.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji and taking your time to write a valuable comment. We are so pleased to read your review that you fully enjoyed your stay with us. Once again, we sincerely appreciate the comment you gave us. We certainly hope to welcome you back again very soon. Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront office manager
Kate1122
Moderate Twin Room
Stayed in Feb 2024
Travel with friends
5 review
Great
Posted on Apr 8, 2024
Good location and the hotspring was fantastic.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Kawaramachi Jokyoji.We are glad that you liked our hotel's location and public bath.We will continue to work hard to receive a high evaluation next time.We look forward to your next visit to Kyoto.Warm regards, Mitsui Garden Hotel Kyoto Kawaramachi JokyojiFront Office Manager