505 Minamicho, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8232, JapanView Hotel Details
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M’s Hotel Kyoto Station Kizuya Guest Reviews
4.4/5
Very Good
155 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.5
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All reviews(155)
Positive reviews(146)
Reviews with photos/video(46)
Awesome rooms(34)
Clean and tidy(27)
Awesome stay(20)
Large rooms(18)
Easy to get around(15)
Near shopping area(14)
Convenient for shopping(12)
Great value for money(11)
Negative reviews(9)
Anonymous User
Twin Room With Sofa Bed
Stayed in Sep 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 6, 2024
room was clean :) self check in at the lobby and can collect all amenities there! located near kyoto station too :)
Response from Property: Dear Guest,Thank you for your kind review. We are delighted to hear that you found the room clean and appreciated our self-check-in process. We're also glad that the convenience of our location near Kyoto Station made your stay more enjoyable.We hope to welcome you back in the future and provide you with another comfortable and pleasant stay.Sincerely,M's Est Kyoto Station KIZUYAFront Desk
Aliona Ivanova
Twin Room
Stayed in May 2024
Family
1 review
2.0/5
Posted on May 26, 2024
If you decided to stay in this hotel be ready to get “a basement style” room. Because, I suppose, most of their windows rest against the wall of the neighboring building. It means no natural light, no sunlight, always only artificial lighting. But they share photos with normal windows everywhere! If we had known that we would be living like in a basement, we would never have chosen this hotel!!!
Also it’s not so near to Kyoto station + you will hear the door sound from other rooms!
Response from Property: Dear Guest,Thank you for staying at Hotel M's Est Kyoto Station KIZUYA and for providing us with your valuable feedback.We sincerely apologize for the experience you had regarding the room's lack of natural light. We understand that this can be disappointing, and we will review our room descriptions and photos to ensure they accurately reflect what guests can expect. Your feedback is important to us, and we will also look into how we can improve the comfort of our rooms to meet the expectations of all our guests.We also apologize for the inconvenience you experienced with noise from other rooms. We will take your comments into consideration to improve the overall guest experience in the future.We appreciate your feedback, and we hope to have the opportunity to welcome you back for a better stay next time.Hotel M's Est Kyoto Station KIZUYAFront Desk
Chung Joy
Twin Room With Sofa Bed
Stayed in Nov 2024
Couples
4 review
4.7/5
Amazing
Posted on Nov 23, 2024
This is 1 of of the best hotels i stayed in Japan!
The room was spacious, with 3 singles beds and room to walk freely without constraints.
I love the small round table and stool, condusive for eating and tea.
The location is within walking proximity to Kyoto station.
Kudos to the helpful male staff during our check-in.
I love their water dispenser on the 1st floor to reduce plastic bottles.
I got a very good price for my stay.
Thank you to the hotel!
Response from Property: Dear Guest,Thank you very much for your wonderful review and for choosing to stay with us. We are thrilled to hear that our spacious room with three single beds and comfortable amenities made your stay enjoyable. It's great to know that the small round table and stool were perfect for your tea and meals.We are also happy that you found our location convenient, just a short walk from Kyoto Station, and that our helpful staff made your check-in experience smooth. Thank you once again for your kind feedback, and we're delighted you had such a positive experience. We hope to welcome you back to M’s Est Kyoto Station KIZUYA on your next visit to Kyoto!Sincerely,M's Est Kyoto Station KIZUYAFront Desk
JI YAN
Twin Room
Stayed in Oct 2024
Family
1 review
2.2/5
Posted on Nov 21, 2024
The room was not clean and the connection was not good. The only good thing is the location, the transportation is really convenient.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location and transportation access.However, we sincerely apologize for the issues you encountered with the cleanliness of the room and the Wi-Fi connection. Please rest assured that we take your concerns seriously, and we will work with our housekeeping and maintenance teams to ensure these matters are addressed promptly.We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you again for a more comfortable stay in the future.Sincerely,M's Est Kyoto Station KIZUYAFront Desk
m00k
Twin Room
Stayed in Apr 2024
Family
15 review
4.2/5
Very Good
Posted on Apr 17, 2024
The room looks exactly like the photos. It’s very near to kyoto station just 5 mins walk, so it’s easy to travel.
The wall is quite thin. You will hear the door sound from other rooms all night🥹
Response from Property: Dear Guest,Thank you for choosing Hotel M's Est Kyoto Station KIZUYA and for sharing your feedback.We are glad to hear that the room met your expectations and that our location near Kyoto Station was convenient for your travels. However, we sincerely apologize for the noise disturbance caused by the door sounds from other rooms. We will work to improve the soundproofing to ensure a more peaceful environment for future guests.We truly appreciate your feedback and hope to welcome you back for a more comfortable stay next time.Hotel M's Est Kyoto Station KIZUYAFront Desk
Freya Bjork
Twin Room With Sofa Bed
Stayed in Jul 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Jul 27, 2024
Cheap, comfortable and convenient. Super close to the station however I recommend using coin laundry places instead of their laundry machine. It is both faster and cheaper and our clothe didn’t dry so we had to bring it to other laundry shop.
Response from Property: Dear Guest,Thank you very much for choosing to stay at Hotel M's Est Kyoto Station KIZUYA and for taking the time to share your feedback.We are pleased to hear that you found our hotel cheap, comfortable, and conveniently located. However, we sincerely apologize for the issue you faced with our laundry machine. Your feedback is valuable to us, and we will look into improving the laundry service to ensure a better experience for our future guests.We hope to have the opportunity to welcome you back on your next visit to Kyoto.Hotel M's Est Kyoto Station KIZUYAFront Desk
Guest User
Twin Room
Stayed in Jun 2024
Business travelers
1 review
3.7/5
Posted on Jun 10, 2024
My first time in a hotel with no staff present. I was a bit suspicious about how everything works with codes only and with no physical keys, but everything went just great!
Response from Property: Dear Guest,Thank you very much for choosing to stay at Hotel M's Est Kyoto Station KIZUYA and for sharing your feedback.We are glad to hear that your first experience with our self-service system went smoothly and that you were able to enjoy your stay. Thank you again for your kind review, and we hope to welcome you back on your next visit to Kyoto.Hotel M's Est Kyoto Station KIZUYAFront Desk
Arie Maximo
Twin Room
Stayed in May 2024
Solo travelers
3 review
4.7/5
Amazing
Posted on Jun 6, 2024
A good hotel. Rooms are big (normally not in Japan) and the location is good if you don’t mind walking. Interesting places are within 30 min by public transport and at night you can easily walk from the nightlife area to the hotel. Only downside is that the service is a bit weird that they don’t accept luggage you send to them, luckily I had my AirTag in my luggage to find it.
Response from Property: Dear Guest,Thank you very much for staying at Hotel M's Est Kyoto Station KIZUYA and for sharing your thoughtful feedback.We are delighted to hear that you found our rooms spacious and our location convenient for exploring Kyoto. We strive to offer a comfortable and accessible stay for all of our guests.We apologize for the inconvenience you experienced with the luggage service. Your feedback is important to us, and we will review and improve our luggage handling procedures to ensure a more seamless experience for future guests.Thank you again for your kind review, and we look forward to welcoming you back on your next visit to Kyoto.Hotel M's Est Kyoto Station KIZUYAFront Desk
jackccyl
Twin Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 18, 2024
Having room passwords instead of keys is quite convenient for the self travelers.
Response from Property: Dear Guest,Thank you for staying at Hotel M's Est Kyoto Station KIZUYA and for sharing your feedback.We are glad to hear that you found the room password system convenient, especially for self-travelers. We strive to make the check-in process as smooth and efficient as possible, and it’s great to know that this feature met your expectations.We hope to welcome you back on your next visit to Kyoto.Hotel M's Est Kyoto Station KIZUYAFront Desk
Winkkam
Double Room
Stayed in Sep 2023
Family
13 review
4.0/5
Very Good
Posted on Sep 17, 2023
Hotel is less than 10 mins walk from Kyoto station. Need to perform self check-in and check-out but no issues on that. Room is clean and the bed is very comfortable. Total we stayed 6 nights at a very good rates.
Response from Property: Dear Guest,Thank you for staying at "Hotel M's Est Kyoto Station KIZUYA."We are happy to hear that you found our location convenient and had no issues with the self check-in and check-out process. We are also pleased that you were satisfied with the cleanliness of the room and the comfort of the bed. It is wonderful to know that you enjoyed your 6-night stay at a great rate.We will continue to strive to improve our services and look forward to welcoming you again.Hotel M's Est Kyoto Station KIZUYAFront Desk
Anonymous User
Double Room
Stayed in Feb 2024
Solo travelers
9 review
4.5/5
Great
Posted on Feb 10, 2024
Not so near but walking distance to kyoto station. Self check in system. But you can call the staff for assistance.
Room size ✅ spacious than similar type of room in other places.
Response from Property: Dear Guest,Thank you very much for staying at "Hotel M's Est Kyoto Station KIZUYA."We appreciate your understanding of our location and the self-check-in system. We are also very pleased to hear that you were satisfied with the spaciousness of our room compared to similar accommodations. We are happy to know that you had a comfortable stay.Our team will continue to strive to provide excellent service, and we look forward to welcoming you again.Hotel M's Est Kyoto Station KIZUYAFront Desk
Guest User
Double Room
Stayed in Dec 2023
Family
2 review
3.5/5
Posted on Dec 2, 2023
Location good pretty close to Kyoto station.
Hotel is new and room is spacious over my expectations.
Response from Property: Dear Guest,Thank you very much for staying at "Hotel M's Est Kyoto Station KIZUYA."We are delighted to hear that you were pleased with our convenient location, just a short distance from Kyoto Station, and that you were pleasantly surprised by the spaciousness of the room.We hope to have the pleasure of welcoming you again in the future.Hotel M's Est Kyoto Station KIZUYAFront Desk
Chei Her
Twin Room
Stayed in Oct 2024
Family
8 review
5.0/5
Outstanding
Posted on Oct 30, 2024
Good location and clean room
Response from Property: Dear Guest,Thank you for your kind review. We are happy to hear that you enjoyed our convenient location and clean room.We look forward to welcoming you again in the future and providing you with another comfortable stay.Sincerely,M's Est Kyoto Station KIZUYAFront Desk
Emem002288
Twin Room
Stayed in Oct 2023
Solo travelers
3 review
3.7/5
Posted on Jan 17, 2024
Advanced checkin system and the staff is well trained to instruct me to finish the checkin process. The room is large enough to a single traveller. Nice one overall.
Response from Property: Dear Guest,Thank you very much for staying at "Hotel M's Est Kyoto Station KIZUYA."We truly appreciate your kind words about our check-in system and the staff's helpfulness. We are happy that you were able to complete the check-in process smoothly. We are also pleased that the room size was comfortable for your stay.We will continue to strive to provide an excellent experience for our guests, and we look forward to welcoming you again in the future.Hotel M's Est Kyoto Station KIZUYAFront Desk
IngieSmiley
Twin Room
Stayed in Mar 2023
Travel with friends
26 review
3.5/5
Posted on May 9, 2023
Good a general night stay that’s all
Location is not as convenient as I think as it takes over 10 mins walk through the train station and when you travel with a few luggage not so easy
Response from Property: Dear Guest,Thank you for choosing to stay at Hotel M's Est Kyoto Station KIZUYA and for sharing your valuable feedback.We sincerely apologize for any inconvenience you experienced with the distance from the station, especially when traveling with luggage. We are always looking for ways to improve accessibility and will continue to consider options to make your stay more comfortable.We are glad to hear that, overall, you had a pleasant stay. We look forward to welcoming you back on your next visit.Thank you once again for your feedback.Front DeskHotel M's Est Kyoto Station KIZUYA