Mitsui Garden Hotel Kyoto Shijo

The hotel's spacious, clean rooms offer a variety of breakfast options. Guests appreciate the exceptional front desk service and convenient location near amenities. Facilities include hot springs and public baths.

A Disappointing Experience This is my second time staying at this hotel.I had hoped to enjoy a comfortable stay as I did previously,but to my dismay,the hotel has deteriorated significantly in just under half a year.The experience was far from satisfactory. Check-in Process:A Nightmare The check-in process was nothing short of a disaster,taking a full 40 minutes to complete.The front desk staff claimed they couldn't find my reservation,which left me feeling confused and frustrated.It was only after another colleague intervened that we were finally able to check in.Such inefficiency and system issues set a terrible tone for my stay. Questionable Hygiene Standards Once in the room,the state of cleanliness was alarming.There were three conspicuous brown stains on the bedsheet right next to the pillow,which raised serious doubts about the hotel's housekeeping.Dust had accumulated on the headboard,suggesting that it hadn't been cleaned in a long time.These details are crucial for a pleasant stay,and the hotel fell short in this regard. Outdated and Inadequate Facilities The room's facilities were also a letdown.The toilet seat was cold to the touch,lacking any warmth,which is a basic expectation for hotel amenities.Moreover,the windows were completely sealed shut,unlike my previous stay when they could be opened slightly for ventilation.This change made the room feel stuffy and uncomfortable. Overall Assessment This stay has been a major disappointment.I had high hopes for a relaxing trip,but the numerous issues encountered have ruined that expectation.I had booked four nights here,but now all I want is to end this unpleasant experience as soon as possible.I will not be returning to this hotel in the future,nor will I recommend it to friends or family.I hope the hotel management takes these issues seriously and makes improvements to enhance the quality of service.Otherwise,they will continue to disappoint their guests.

The Pros: Excellent location; Very kind, attentive and professional staff; breakfast is fine; - The Cons: It's an ageing hotel and it's starting to show; although generally clean my toilet, for example smelled persistently of urine since the moment I entered the room, as if the the flooring around the toilet had not been wiped down and disinfected; the hotel should be on top of the vacuum cleaner maintenance - they clearly do not change their dust sacks often, nor do they filter the air that is released by them; punctually every morning while walking down the corridors the smell of dust emanating from the carpets and/or vacuum cleaners is apparent; Vacuum cleaners need to be frequently maintained; Also what's up with the second card you hand-out at breakfast (other than the 'occupied' card) - It's redundant and totally useless. make things easier - not more complicated please! The large SPA is also very average. I wouldn't necessarily return to this hotel knowing that there are so many ew establishments around which offer newer and fresher facilities. You need to stay current and modern if you want to be competitive! Smarten-up please.  '