Minn Shijo Omiya

A terrible stay experience. Speak out to avoid lightning for everyone. Because before I book a hotel, I am used to reading reviews and checking out other people’s reviews of their stays, and I have gotten a lot of useful information. Therefore, I will tell you about the problems I encountered in this hotel and let everyone know. I planned my trip more than half a month ago and booked a regular room for four nights through the Ctrip platform. After checking in that night, I found that the refrigerator in the room made abnormal noises when it was started in the middle of the night. The next day I tried to ask the hotel to change rooms. The hotel did not have the same room for me to change. If I wanted to change, it would only provide other room types, but I would need to pay for the price difference of three nights, which is about RMB 1,700. At that time, we reported the situation to Ctrip customer service. In view of the fact that this room type not only made abnormal noises when the refrigerator started, but also the door of the adjacent laundry room would vibrate for a long time when other guests used it in the middle of the night. The room is adjacent to the road, and the sound insulation effect of the windows is very poor. , I couldn't sleep quietly almost all night, and there was the constant sound of traffic and the noise of passers-by late at night. There is no way I can afford to stay in such an environment for four consecutive nights. Even if it’s time-consuming and laborious to rebook a room, and it’s a long and tiring journey to change to a new hotel, you still need to consider checking out. At that time, I asked Ctrip customer service to check out. The customer service informed me that I had communicated with the hotel about the need to check out and the hotel staff would contact me. After asking in person, I got the hotel staff's consent to check out. He was also told that he needed to go back to the room and scan the QR code to check out. After completing the check-out procedures, I immediately informed Ctrip customer service. The customer service replied that they need to contact the agent for confirmation and will get back to me with news. In the middle two days, Ctrip customer service kept saying that they were contacting the other party, but they said they had not received a clear reply and the room payment had not been refunded. Later, I was told that the hotel replied that agreeing to check out does not mean agreeing to a refund. Ctrip was asked to provide the reply content of the communication with the hotel, but Ctrip said it was not convenient to provide it. Please ask the hotel to reply here. Do you mean that you agree to check out but not agree to refund? So please explain what is the basis for doing this?

Kindness of the staff, very central and well connected to Kyoto. Possibility of dinner or lunch in the room by purchasing from the nearby 7-eleven or Lawson a few steps away. Free drinks all day even hot soups. Very clean and well-sized rooms. Excellent and varied breakfast. Highly recommended. The reception staff always kind, helpful, professional and prepared. Thanks for everything and I hope to return as soon as possible.