45-1 Hishiya-cho, Higashiiru, Higasinotoin, Sanjo-dori, Nakagyo Ward, Kyoto City, Kyoto Prefecture, 604-8131, JapanView Hotel Details
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Mitsui Garden Hotel Kyoto Sanjo PREMIER Guest Reviews
4.7/5
Amazing
106 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(106)
Positive reviews(103)
Reviews with photos/video(26)
Great service(32)
Great location(20)
Awesome amenities(16)
Classy environment(7)
Well designed(7)
Large rooms(7)
Many dining options(6)
Easy to get around(6)
Negative reviews(3)
173cm
Junior Suite Room
Stayed in 2024年8月
Family
2 review
5.0/5
Outstanding
Posted on 2024年8月29日
The facilities are new and clean. Spacious room. We had a very nice stay.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER, and taking your time to share your valuable comment. We are glad to hear that you have satisfied your stay, and we are delighted that you enjoyed your time at our hotel. We will continue to strive to create a hotel that satisfies everyone. Again, we appreciate that you have taken the time to provide us with your feedback and look forward to having the opportunity to welcome you back at Mitsui Garden Hotel Kyoto Sanjo PREMIER. Rooms Department Manager
Guest User
Superior King Room With Daybed
Stayed in 2024年8月
Family
10 review
5.0/5
Outstanding
Posted on 2024年8月5日
The hotel is brand new as it just opened three days before we arrive the hotel.
Response from Property: Thank you for having chosen at Mitsui Garden Hotel Kyoto Sanjo PREMIER from among a number of hotels and taking time to review of the hotel.We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guests feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to Mitsui Garden Hotel Kyoto Sanjo PREMIER in the near future.Front Office Manager
Guest User
Superior Queen Room With Washing Machine
Stayed in 2024年8月
Business travelers
2 review
5.0/5
Outstanding
Posted on 2024年9月1日
One of the best hotels in Kyoto.
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER. We hope you do not mind writing back in English.We are very pleased to learn from your rating that your stay appears to have been enjoyable. We trust that we can only further improve hotel services through guest’s feedback. Should you have any suggestions or comments, we appreciate it very much if you could share those with us at your convenience.Again, thank you very much for having chosen to stay with us amongst many other hotels. We all look forward to the opportunity to welcome you back to Mitsui Garden Hotel Kyoto Sanjo PREMIER in the near future.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager
Guest User
Accessible Twim Room
Stayed in 2024年7月
Couples
1 review
4.7/5
Amazing
Posted on 2024年9月29日
very comfortable with good services
Response from Property: Thank you for choosing Mitsui Garden Hotel Kyoto Sanjo PREMIER from among a number of hotels and for taking the time to share your feedback. We aim for a high standard hotel and enhance our skills in terms of service. Thank you for your lovely review and we hope to see you again in our hotel in the future.Rooms Department Manager
Lanzhiyunxiaoxiannv
Superior Twim Room
Stayed in 2024年9月
Travel with friends
76 review
5.0/5
Outstanding
Posted on 2024年9月25日
The new opening promotion price and group purchase price are very good, including two breakfasts.
The breakfast in this restaurant is pretty good, with a special milk series that I like more. The fruits are much better than those in Osaka!
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6/17
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo PREMIER. We are very pleased to hear that you enjoyed your stay at our hotel. Thank you for your compliments on our staff. Our restaurant “curd” is an Italian restaurant that offers a deli buffet with freshly made cheese and seasonal ingredients. We sincerely look forward to serving you again. Rooms Department Manager
Guest User
Superior King Room
Stayed in 2024年10月
Couples
2 review
4.2/5
Very Good
Posted on 2024年11月5日
The hotel's style is high-end and simple, with new facilities and thoughtful hardware details. The rooms are not too small and the location is very advantageous. It is suitable for tourists who like to shop. It is surrounded by a large shopping mall, the Issey Miyake Blue Bottle, and various restaurants, making it extremely convenient to eat, buy, play and go shopping. Dissatisfaction: 1. On the day I got off the bus, my luggage was three boxes and one large handbag. The receptionist at the door was not helpful at all, which I have never encountered before. 2. After staying for four days, the window of the room I was given was completely closed by the wall of the building very close to the opposite side. There was an iron mesh outside the glass. It felt like being in a prison. After negotiation, I was changed to another room where I could see some external roofs. 3. On the third day, the room cleaning process was not completed and it was very casual. The above is for the reference of latecomers.
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo PREMIER from among many hotels and for taking your precious time to write a review. We are very pleased to hear that you were satisfied with our hotel's location. We apologize for any inconvenience caused during check-in. We are very sorry that the room did not meet your expectations. Lastly, we sincerely apologize for the lack of thorough cleaning on the third day. We will take your comments seriously and strive to provide better service. Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback. We look forward to having another opportunity to serve you at the Mitsui Garden Hotel Kyoto Sanjo PREMIER.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager
Guest User
Superior Queen Room With Washing Machine
Stayed in 2024年10月
Family
3 review
4.5/5
Great
Posted on 2024年11月5日
The overall feeling is pretty good. The service at the front desk and waiters is very polite. The room is clean and tidy. I have stayed at the same brand in Tokyo before and it felt good, so I chose it this time. I will also choose this brand when I go to Tokyo in March next year. It's also the same one I stayed at last time.
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Response from Property: Thank you for having chosen at Mitsui Garden Hotel Kyoto Sanjo PREMIER from among a number of hotels and taking time to review of the hotel. We are delighted to know that you were satisfied with our room. We also would like to thank you for your laudatory comment on our staffs. We will definitely continue our efforts to provide the best service for our guests putting ourselves into the guest's shoes. Thank you again for sharing your pleasing feedback with us.We are looking forward to welcoming you back again on your future trip to Kyoto.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager
Guest User
Superior King Room
Stayed in 2024年10月
Couples
1 review
4.5/5
Great
Posted on 2024年10月23日
The hotel is in a great location: close to the market, bike rental, restaurants and excursions. The hotel is modern and the service is professional. There are "pajamas" in the room for the trip to the onsen. Everything is perfect. You can have breakfast in the hotel or outside... I would do it either way.
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Response from Property: Thank you very much for taking the time to provide us with your valuable comment. We are delighted to know that you were satisfied with our hotel. Our staff takes great pride in consistently offering an exceptional experience to our guests. We sincerely appreciate the review you gave us. Certainly hope you will choose to stay with us again very soon. Mitsui Garden Hotel Kyoto Sanjo PREMIER Rooms Department Manager
Guest User
Superior King Room
Stayed in 2024年9月
Couples
6 review
5.0/5
Outstanding
Posted on 2024年10月5日
The location is excellent, with many delicious restaurants around, including delicious eel rice and teppanyaki where locals like to gather after get off work. The hotel room is not small for Japan, and it is no problem to open two boxes. As soon as I walked into the hotel, I smelled the nice indoor fragrance, including the toiletries in the room. The gym is small and clean, with basic facilities, and not many people use it. The only drawback is that there is sometimes a queue in the laundry room. I will choose this hotel next time I come to Kyoto!
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Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER and taking your time to share your experience. We hope you do not mind writing back in English.We are glad to hear that you are satisfied with our facilities and enjoyed our location. The Sanjo-dori area where our hotel is located is one of Kyoto's most popular tourist spots, and Karasuma-Oike Station, a 3-minute walk from our hotel, is a crossroads between the east and west and the north and south of Kyoto, with many restaurants and making it a great location for sightseeing in Kyoto.We certainly hope that your time at Mitsui Garden Hotel Kyoto Sanjo PREMIER was a memorable one and we look forward to welcoming you back again.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager
Guest User
Superior Twim Room
Stayed in 2024年9月
Travel with friends
4 review
5.0/5
Outstanding
Posted on 2024年9月20日
It is convenient to travel, and there are several lines nearby. The hotel staff is impressive and the style is comfortable. The room is not small in Japan, quiet and comfortable, but I don't like the way the double beds are placed side by side. I didn't order breakfast, but I had a simple brunch, which tasted good. Cheese seems to be their specialty, and many dishes have some cheese. There is a large bath on the underground first floor, and the bubbles can sweep away the fatigue of the day.
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Response from Property: Thank you very much for staying at Mitsui Garden Hotel Kyoto Sanjo PREMIER. Thank you for your high evaluation. Our hotel is a brand new hotel that opened on July 31, 2024, conveniently located just a 3-minute walk from Karasuma-Oike Station in the heart of Kyoto City. The restaurant “curd” offers mainly Italian cuisine and fresh cheese of the day from our cheese factory. We look forward to serving you again. Rooms Department Manager
Guest User
Superior King Room With Daybed
Stayed in 2024年9月
Family
2 review
5.0/5
Outstanding
Posted on 2024年9月17日
It was great because it was a new hotel. It was great to go to the public bath in the morning and evening to relieve fatigue. There are many Mitsui Garden hotels in the same group nearby, so taxi and Uber drivers didn't know much, so it was a bit difficult.
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Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER. We hope you do not mind writing back in English. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We are proud to read that our team took good care of you and will share the valuable comments with our staff. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in future. Mitsui Garden Hotel Kyoto Sanjo PREMIER Rooms Department Manager
Guest User
Junior Suite Room
Stayed in 2024年9月
Family
17 review
4.7/5
Amazing
Posted on 2024年9月14日
The room is not far from the city center and is decorated in a modern minimalist style. There is a restaurant and bar on the first floor. The breakfast is a Western semi-buffet, and you can choose a main course. Cheese products are a specialty. There is a large bath on the basement floor, which is also a feature of the Mitsui hotel chain. The service is very good and the taxi driver will be informed of your destination.
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Response from Property: Thank you for choosing Mitsui Garden Hotel Kyoto Sanjo PREMIER from among a number of hotels and taking time to review our property.We are very delighted to learn that you were satisfied with your stay.Especially thank you for your lovely comments about restaurant, public bath and service.We are delighted to hear that you enjoyed our breakfast bfreshly made cheese and seasonal deli buffet in addition to the main plate.We are open from breakfast to dinner as an all-day dining restaurant, and we hope you will visit us again when you are in the neighborhood. Let me stress once again, we greatly appreciated you taking the time to write about your experience with us and we hope that you will provide us with an opportunity to be able to welcome you back to Mitsui Garden Hotel Kyoto Sanjo PREMIER in future.Rooms Department Manager
Guest User
Superior Queen Room Without Washing Machine
Stayed in 2024年9月
Couples
10 review
4.7/5
Amazing
Posted on 2024年9月14日
Newly opened hotel, 5 minutes walk from Karasuma Oike subway station, convenient transportation. Hotel check-in and check-out can be done by machine, and the front desk is very friendly and helpful throughout the process. There is a Family Mart on the right side of the hotel, and there is a bath on the basement floor. The room is not big, but the facilities are complete, the toilet is smart, and adapter plugs are provided. This time I brought my own hair dryer but it didn't work all the time, maybe the voltage is not enough.
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Response from Property: Thank you for staying to MMitsui Garden Hotel Kyoto Sanjo PREMIER and we very much appreciate your detailed review of the hotel. We are pleased to hear you enjoyed the convenience of our location.We are located in very central area which is convenient for sightseeing.Also, we also really appreciate your compliment for our staff.It encourages us to maintain and improve our skills and services.Your feedback is valuable as it is one of the best ways for us to understand how we can enhance our guest's experience in the future.We look forward to welcoming you at Mitsui Garden Hotel Kyoto Sanjo PREMIER again soon.Rooms Department Manager
William.Kun
Superior Queen Room With Washing Machine
Stayed in 2024年9月
Couples
5 review
5.0/5
Outstanding
Posted on 2024年10月30日
Newly opened hotel, with breakfast package, quite cost-effective
Facilities: Meet the standards of a five-star hotel, especially the room has a washing machine, you can ask the front desk staff for laundry detergent. The layout of the room is very reasonable, there is no inconvenience, there is a central control to control all lights, and set the alarm clock, very practical
Hygiene: Good hygiene, new hotel, no dust, everything is new
Environment: The environment is quite good, except for a distance from the subway station, everything else is perfect. There are convenience stores around, very convenient. The hotel itself is very design-oriented, from the wooden door at the entrance, it is very atmospheric, and there is a different world inside, the Japanese garden is well-deserved
Service: The service is very good, the hotel staff is also equipped with translators, the attitude is very friendly, with a smile on their faces and very sincere, and can handle various problems.
Breakfast: To be honest, it is quite ordinary, the staple food is selected from several options, and other small things are self-service, there are very few choices, it is a pure Western breakfast. But the taste is good
To sum up, this hotel is the most satisfactory hotel I have stayed in Japan, equivalent to a hotel in Tokyo 2000+, I will definitely stay in this hotel next time I go to Kyoto
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Response from Property: Thank you for staying at Mitsui Garden Hotel Kyoto Sanjo PREMIER and we very much appreciate your detailed review of the hotel.We hope you do not mind writing back in English.We are glad to hear that our facilities and services met your expectations, especially our laundry amenities and room design.It is also great to know that you were satisfied with the cleanliness and atmosphere of the hotel, as well as the convenience of nearby stores. We strive to create a welcoming environment, and your compliments about our staff’s friendly service truly warm our hearts. We can assure you that we will share the good comments with team.We also appreciate your feedback regarding the breakfast options. We are always looking for ways to improve our offerings and will take your comments into consideration.Once again, your feedback is highly appreciated and we look forward to welcoming you back to Mitsui Garden Hotel Kyoto Sanjo PREMIER.Mitsui Garden Hotel Kyoto Sanjo PREMIERRooms Department Manager
Yingyuan
Superior Twim Room
Stayed in 2024年9月
Family
7 review
5.0/5
Outstanding
Posted on 2024年9月9日
This is a newly opened hotel, and Mitsui's product will not disappoint you. It has a great location, and is well-appointed both inside and outside. The hotel staff will take Polaroid photos as a souvenir, which I like very much. It is a hotel worth experiencing!
Original TextTranslated by Google
Response from Property: Thank you very much for having stayed at Mitsui Garden Hotel Kyoto Sanjo PREMIER. We hope you do not mind writing back in English. We are very pleased to learn from your rating that your stay appears to have been enjoyable. We are proud to read that our team took good care of you and will share the valuable comments with our staff. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in future. Mitsui Garden Hotel Kyoto Sanjo PREMIER Rooms Department Manager