Four Seasons Hotel Kuwait at Burj Alshaya
Latest booking 22 hrs ago
Beautiful property and the staff and team are also great. I really like the options at breakfast in comparison to other properties we have stayed at in Kuwait. Very large selection of items which is great. Unfortunately we experienced some interesting hiccups in our short stay. We visited the property in July where the weather in Kuwait was around 45degrees Celsius and the air conditioning stopped working in the hotel. The miss for me here is the lack of proactive communication. I only found out after asking as the temperature was getting unbearable in the room and wasn’t getting better even after I turned the inroom air conditioning to max. The room was extremely hot and we ended up checking out early and going to another hotel. With all these hiccups the management team(Safia) was very empathetic of the situation and sent me their sincerest apologies. I also want to say thank you for finding my Van Cleef necklace in our room and having the team deliver it to me. As you can imagine I was extremely worried that it was lost and the team found it in my room post check out and brought it back safely. Special thank you to Safia who made things right even with all these hiccups. True customer service. Really appreciate everything!!
Excellent
104 Reviews