Atour Hotel

How can I get such a good word? The breakfast in the room has unparalleled views of Dianchi Lake. The hotel's exclusive elevator. Free coffee in the executive corridor. I really can't find anything wrong with it. The guy at the front desk is handsome and provides good service. Parking is also very convenient and you can go out at any time. Good reviews, ten stars.

The executive was told to give me a certain upgrade, but there was no room available for the executive. As a result, the room was not big and the bed was small. The soundproofing effect of the room facing the street was poor, and the wedding fireworks were very noisy. There is a charge for the underground parking lot. There was no charge before. The front desk did not inform you at all when checking in. Bad review! ! !

Facilities: Atour standard decoration. If I had no problems with my room, I would give it full marks. Problems in the suite: After I plugged in the refrigerator, there was a noise like the refrigerator was broken. I called the front desk and asked her to hear the abnormal noise over the phone. She told me that it was like this. What I actually learned: That night In the last suite, the refrigerator didn't sound like this either. In the video, the water flow from the bathtub faucet is very slow. It took more than an hour to fill it up. It was painful! (A total of 4 rooms were booked) Cleanliness: If there is no problem in my room, I will also give full marks because it is not encountered in other rooms. Problems in the suite: There are two bathrooms. There was a hair on the toilet used by foreign guests, and there was blood on the toilet used by us. The reason why I didn’t take pictures is because I didn’t want to disgust everyone! Environment: I feel like I have stepped out of my league. I have stayed at Atour more than 5 times. This is the first time I have stayed in a hotel that is not a whole building. Service: The attitude is very good. The only problem is lying. If you can, lie! I was preparing to move out the next day, complained about these issues, and told the staff that they would write a review. The staff said they would deal with it and compensate me, but I said no! Reason for writing a review: I specifically found Atour with a score of 4.9 and read the reviews, but I didn’t expect it to be a surprise! We booked 4 rooms and had no major issues except my room. The reason why I don’t ask for compensation is that this is the only way I can write this review. First of all, I don’t want everyone to be disappointed, and secondly, I hope the hotel will pay more for management!