Shanggelaxiyazhaogou
October 27, 2023
I stayed there once before and the experience was okay. This time I booked their Garden King Room on the 28th. Ctrip saw that there were rooms available today, so I called the front desk to ask if I could change my stay to today. Unexpectedly, I hung up within two or three seconds after the prompt sounded. The second time I called, I hung up just after the prompt tone. The front desk prevaricated by saying it was receiving guests and didn't hear the conversation. So I have a few questions. First, does your front desk only have one person? Is the hotel going bankrupt and can only afford one front desk? Second, did your front desk receive no training before taking up the job? Do you want guests to come and say hello to you, then clean the room yourself and check in, right?
When something like this happens, it can be seen that the pre-job training of their service quality management system is very rubbish. There are many good hotels to choose from in Kunming. There is no need to choose such a rubbish one.
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