Grand Hyatt Kunming

My definition of luxury, this brand new hotel strikes the perfect balance of elegance and simplicity as art deco style. Bath Rooms are tastefully decorated with all the high quality amenities. You'd come to expect from a 5+ star hotel including automatic black out curtains and one touch lighting control. The restaurant/breakfast area was outstanding. The breakfast was one of the best I experienced with a selection not found in any other 5 star hotel. Staff was super friendly and helpful. From the moment we booked the room we were greeted with the most friendly staff. Emily and Wan (in the Front desk/Concierge ) gave us a smooth check in, and provided us with a great dining guide that we wanted to explore. They are exceptional! I would highly recommend and will definitely go back for these stellar services and amenities.

Hotel design is aesthetically pleasing, warm and inviting for us especially after a day of transit from Shangri-la. The staff are friendly and one of the managers was quick to explain the design principles behind the foyer entrance. There is not much English signage for most meals including buffet breakfast so foreign guests might require some extra assistance. Our experience at the Chinese restaurant was amazing too! The Peking Duck was one of the best, and its really heartwarming to see one of the male staff patiently explaining the menu to an elderly gentleman that was dining alone. It provided a dimension of depth and warmth that left a lasting impression for us :)

Excellent room and location 👍

I had the pleasure of staying at the hotel over the first week of September 2024 and I must say, it was an experience that exceeded my expectations. From the moment I stepped into the lobby, I was captivated by the hotel’s stunning aesthetic design. The blend of modern elegance with unique architecture created an atmosphere that felt both luxurious and welcoming. The hotel is conveniently located next to a luxury mall with a supermarket in the basement where you can buy international groceries, pastries and fruits. Guests may also venture to other malls around the area or a night flea market that opens late into the night. Buffet breakfast featured an extensive selection that included pastries, fresh fruits, pancakes, eggs cooked to order, and an array of dishes like congee with Yunnan spices. Food was good for a buffet spread, with staff ensuring that the buffet was well-replenished and clean. What truly sets the hotel apart is its service. From the moment I arrived, staff was warm and attentive, ensuring that my every need was met. The front desk team was knowledgeable and eager to help. It was evident that the staff genuinely cared about creating a memorable experience for their guests. Special mentions to Mila, who helped to facilitate the courier of my daughter's medicine, which I left behind at the hotel. Mila went out of the way to made sure that the medicine reached us on time. She kept us updated throughout the process. Communication was prompt and reassuring, which alleviated our worries. Overall, I want to thank the hotel staff for making my stay a memorable one and I look forward to my return in future.

Exceptional service, rooms and restaurants. Highly recommended.

Echo was excellent