JEN Kunming by Shangri-La

Comfortable, clean, and spacious hotel room. One thing to improve is check in process should be faster.

The location of the hotel is excellent; it's just outside the metro station, which is 40 mins away from the airport. The hotel is quiet, even though it is not far from the main road, and one can hardly hear any traffic noise. From the hotel, it is easy to get to attractions such as Kunming Ming Old Street. Green Lake, and the Kunming City Museum. 2 malls, Sping City 66 and Kunming Mixc, with different types of cuisine, are between 10 to 20 minutes by foot from the hotel. The hotel is less than 2 years old, and is clean and well-maintained. The gym is big enough for one to engage in CrossFit training. Special mention goes to Sally, the duty manager, and two front desk staff, Remy and Annie, for their assistance on the day of my check-out. I appreciate their professionalism and the extra mile they went to help me with my final bill.

The Hotel is located close to the main traffic road of downtown and has an close Metrostation

Enjoyable stay at Hotel Jen , staff are friendly, room is cozy, breakfast is great too!

The hotel is one of the newest to open in Kunming, which attracted me to choose Jen for my stay in the city.  The hotel is well located, with the MRT just beside the hotel, making travelling on the train very easy.  However, check-in/check out can be a lengthy affair, especially if you cannot speak Mandarin fluently, and the limited staff at the check-in desk.  As I booked this room using Trip.com, which comes with several benefits like breakfast and welcome drinks, I had a problem getting the reception to agree that my room includes breakfast and the welcome drinks.  And when I asked where I can claim my welcome drinks and dessert, I was initially told that it was already sent to my room.  But when I came down to the reception and asked where in the room my welcome drinks and dessert were was, I was informed by another reception manager that I had to have the drinks at the 'Open House' cafe besides the reception.  At the 'Open House,' I was shown the welcome drinks menu, and instead of offering me a seat inside to enjoy my drinks, I was given my canned soft drinks selection in a plastic bag to take back to the room. The most uncomfortable part of my stay was the toilet, which made a loud shuddering noise whenever the cistern was filled. Initially, I thought it was another hotel guest slamming the room door hard.  But I later realised it was coming from my toilet.  I didn't complain to the front desk as I would have guessed that the previous guest would have already done so, and nothing has been done to fix the problem yet.  And I didn't want to change rooms again given my short stays ( I had upgraded to this room from an earlier booking direct with the hotel).  Another issue was the room water dispenser was not working, and it was only when we informed the reception that it was not working, the reception subsequently sent up a kettle.  And on my last night of stay, the emergency white light came on several times briefly in the middle of the night. Breakfast had a good selection offering local, Asian and western options.  I especially like the freshly made wonton noodle soup and congee. Overall, I like the hotel  despite the slight issues I encountered and would like to stay here again.  I believe these are just teething issues of a new hotel which would be ironed out in due time.  I would highly recommend this hotel for visitors to Kunming.

Very great location just exit from tuodong metro station exit D, very conveniently take metro from airport to hotel. Only the bed of the hotel too hard. Abit not comfort the bed. Others are OK. Pool and gym very nice.