Anonymous User
May 4, 2024
I seldom give bad reviews. When I booked this hotel, I found this four-diamond hotel nearby in order to have a comfortable rest environment. On the day of check-in, I first went to a room on the 16th floor. When I entered, I saw a big cockroach in the bathroom (as shown in the picture). Then I immediately contacted the front desk, and the front desk said to change our room. I didn't expect the hotel's soundproofing to be so poor. The next room was playing mahjong until almost 12 o'clock. It felt like we were next door, and the sound was very clear. Then we contacted the front desk to help coordinate and make them quieter so that we could rest. After about ten minutes, the guest room knocked on the door and asked us to change rooms again. They said they had reminded us, but if they kept playing, it would still affect us. We changed again. During the room change, the waiter said that we should not be unable to sleep when we are young. She could fall asleep while sitting in the mahjong room. It was very late and I was too lazy to talk to her. Here I want to ask, I paid to rest, not to see a four-diamond hotel with such poor hygiene and to experience this soundproofing effect. I am not a sleep tester. Everyone's sleep quality is different. I spent money just because I am young. Do I have to rest in this environment?
Except for the front desk actively solving the problem, I didn't feel comfortable in your hotel. If it wasn't because I checked in late, I would have decisively changed places and complained when I encountered problems with the first room.
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