Pan Pacific Hotels & Resort Hotels in Kuala Lumpur

Pros: Did a birthday staycation for my best friend and i’m so glad we chose this place to stay. The hotel was aesthetically pleasing and clean. Comfy beds. The amenities were great. The staffs were accommodating and made the stay worthwhile. The breakfast selections were yummy. And location was easy to get around by foot. Cons: the water drainage in the shower was clogged and made the whole bathroom wet. So didn’t quite get to fully enjoy a nice shower. Not sure as to why it happened but i hope it gets fixed! Overall would come here again.

Good services by check in counter, eventhough public holiday super busy. Got upgraded room with excellent views. Room is very roomy and clean, kitchen with ample amenities and cooking utensils and all working condition. Great batheoom with shower and bathtub and clean towels. Got 2 televisions in room and outside. Overall was a memorable stay.

Almost a perfect stay, with some room for improvement. First, the positives - the hotel is very well located in the heart of the bukit bintang, a short walk from the Bukit Bintang Monorail and MRT stations, and all the usual malls and eateries. The lobby is nice, and it feels spacious (though less so than the neighbouring Parkroyal). The room is also very spacious and well equipped, even with a washer and dryer (no washing powder or detergent provided, so BYO). In terms of cleanliness, I found 2 long strands of hair (not mine) on the room floor when I just entered. I find this a little tough to forgive since they clearly had ample time to clean. I arrived 2 hours before check in time and was told room isn't ready, and the room was only provides at 3pm (their standard check in time) - I can only assume that this means housekeeping would be done thoroughly but this doesn't appear to be the case. The other parts of the room, including the bathroom, were clean. The only other dim spot is the breakfast - a little disappointing considering the price point and number of stars. The only proteins offered were streaky beef (beef 'bacon') and hardboiled eggs. I saw some people served omelettes and I don't know if there is a separate charge for that, but in any case this option was not offered to me nor was I asked. The view from the breakfast place was at least nice. Overall, I recommend this place if you manage to snag a bargain. Otherwise, your money is probably best spent on the other amazing hotels in the bukit bintang area.