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"Terrible service attitude by the first receptionist. The room was not ready at my arrival (well after check in time) and he didn't explain what happened and how long I had to wait. He wasn't apologetic at all and even cared about the guest. I had to come back later and finally got the room. The second receptionist was way more professional. Great location close to Chow Kit monorail."

"Our 3rd time here but this time we were disappointed with the check in process. We arrived a bit late, almost 10pm. There's no one at the reception 😕 we rang the bell, call the hotel but there's no answer. After 20 minutes, one guy came out of nowhere. Not even a single sorry, he gave us the key and the rest is history 😂 Other than that, this hotel will always be our favourite because near the eatery, also a walking distance to Titiwangsa station (MRT, star LRT and monorail)."

"Went there with my family and they gave us a room which are smelly (like real bad) ( the smell of a room that haven’t been used for like years, not only that even the pillow got black spot / fungus. And yes, the ceiling room also got fungus. Then we tried to stay there, but we cant, cause the room smells really annoying. At that point i’m just afraid of my skin breaking out. Then we complained to the receptionist and even she got shocked to see the pillow condition. So she offered us another room, which were better. And yeah ofc we agreed. After moving to another room, around 12 in the midnight, WE WERE WOKEN UP TO THE SOUND OF THE GUEST NEXT DOOR ARGUING. THE COUPLES WERE SHOUTING AND SCREAMING TO EACH OTHER. So we tried to call the reception but no one answered. We almost wanted to call the police lol. Imagine having to hear them shouting in the middle of the night for like 15 minutes. So yeah those were our experience of staying at this hotel 😭🤣 Overall : ⭐️⭐️"

"Good location for the national stadium, bus stop right outside and walking distance. Good selection of cafes and restaurants nearby. Reception staff were lovely and helpful. Room was tiny but clean and what you would expect for such a low price. Perfect bed for the night."

"The decor and amenities within V Hotel are aged. Eateries within walking distance are limited to Malay food and the mamak place downstairs. Access to TBS requires a 15min walk thru KK Mart headquarters, an overhead bridge and then a stretch to the Shell station opposite."

"Was very excited when i booked this hotel, afterall it is Banyan Tree that we are talking about, and most importantly, it did not come cheap, so we thought the service would be exceptional. When we first arrived, the friendly porters helped us with our bags, as the front desk was up at the 53rd floor. The front desk guy who served us was very friendly as well. When we asked for a non-corner room, he told us it was not a corner room. But when we went up, it was a corner room. Upon entering the room, there was a very strong smell that lingered in the room and smelled like a room that was cleaned using a dirty mop. After calling the operator to inform about the situation, they did not come right away even after saying they would (this is my first encounter because usually other hotels have the practice of turning up right away when i called). We waited for a long time before we called again. But we had to wait again and decided to leave to inform the front desk of this situation before we went out for our activities. On the night itself, we requested for 2 extra pillows. The staff did not come even after 15-20 mins and so we had to call again and again (even though they said they would). The next morning, we had their breakfast. It was pleasant, but i would say the selections were not that widespread. However, the staff in the restarant were very proactive and friendly. Requested for late check out but the to 12.30pm. All in all, the waiting time for housekeeping was very slow. Sad to say, this hotel did not leave me a very good impression, and rather average, given the price we paid."

"Beautifully appointed rooms with impeccable service. Love the breakfast spread. Worth every dollar paid. Only thing is no direct sheltered walkway from train station. Need to walk a short stretch to be exposed to the elements."

"Travellers from Indonesia. Stay : 5 Night ( Early Jan 2025 ) Room type : Cool corner king room. I couldn't sleep well, our room was on the 15th floor, above a pub like a discotheque. On New Year's Eve, we heard very loud music from night until morning 😭 The hotel seemed to have made a mistake in giving us this room, because we came as a family, but were given a room where we couldn't sleep well everynight. The room size is approximately 50m2. standard room size. if you are a family with lots of stuff like us, this hotel is not hotel for that. the room size should be OK, but the room design is a bit complicated, so the room becomes cramped. This hotel bed is comfortable and soft, suitable for young people. Room with amazing view : front is twin towers and pool side. And right side view is KL tower. Breakfast : buffet, various types of food, good taste. Perfect location for shopping. across from suria klcc mall , twin tower and aquaria. Left side : Nasi Kandar open 24 Hours. I wont back stay here if im back as family trip."

"Thank you to Mamun at the front desk for your assistance . Since I found yellow stains on the sheets when I checked in, the staff came to replace them immediately. All the staff were very friendly. I am very happy to stay in this hotel. I will choose to stay here again if I have the opportunity to come to Malaysia again."