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the place is quite hidden , but still it is easy to waze .. plus the location is superb for you to look for food and beverages as everything is so so near to the hotel .. The room is clean and the aircond is good !!

Our 3rd time here but this time we were disappointed with the check in process. We arrived a bit late, almost 10pm. There's no one at the reception 😕 we rang the bell, call the hotel but there's no answer. After 20 minutes, one guy came out of nowhere. Not even a single sorry, he gave us the key and the rest is history 😂 Other than that, this hotel will always be our favourite because near the eatery, also a walking distance to Titiwangsa station (MRT, star LRT and monorail).

This is my solo trip to kl. Firstly, it is located near TBS. The most convenient point is there is a bus T560 can reach sungai besi lrt and can easily go to Bukit Jalil or to TRX. The hotel room impression is simple and tidy. It is good to have short term trip to kl.

The hotel is right on the roadside. There are a lot of food and convenience stores around. The front desk can speak Chinese. I'm not sure how far it is from the city center. I didn't go there. It's close to the TBS long-distance bus station. It's very convenient to take a Grab taxi. The room at this price Don't ask for so much. It's just small and old. Don't live in 203, 202, 204, 102, 103, or 104. It's very close to the road. It's hard to sleep at 12 o'clock in the evening. The bunk beds are very short. I'm 165cm tall and sit on the bed. It will hit your head, so you can stay here if you don’t have a budget.

Went there with my family and they gave us a room which are smelly (like real bad) ( the smell of a room that haven’t been used for like years, not only that even the pillow got black spot / fungus. And yes, the ceiling room also got fungus. Then we tried to stay there, but we cant, cause the room smells really annoying. At that point i’m just afraid of my skin breaking out. Then we complained to the receptionist and even she got shocked to see the pillow condition. So she offered us another room, which were better. And yeah ofc we agreed. After moving to another room, around 12 in the midnight, WE WERE WOKEN UP TO THE SOUND OF THE GUEST NEXT DOOR ARGUING. THE COUPLES WERE SHOUTING AND SCREAMING TO EACH OTHER. So we tried to call the reception but no one answered. We almost wanted to call the police lol. Imagine having to hear them shouting in the middle of the night for like 15 minutes. So yeah those were our experience of staying at this hotel 😭🤣 Overall : ⭐️⭐️

Never stayed with Banyan tree before, according to TRIP.com’s K.L. Top 6 luxury hotel list, I’ve choose this brand for my first ever time and it turns out it’s a bit disappointed. Services was definitely great, everyone were so friendly and helpful. The location was cool, hotel lobby had a lift and a bridge that linked to pavilion shopping mall. Con: safety awareness needs to be improved： On the 56/F, -There’s some broken conquers on the floor right at the edge of a table, where people very often stood there to take photos. -The stairs that walks to the outdoor dinning area are quite narrow, and there’s no lights or warning signs around it, it’s very dangerous to walk at the dark. Hotel itself looks quite new and clean but somehow A number of hardwares are not working properly in the room.

First of all they tried to give me a no window room, even if I booked this hotel because on pictures they show window rooms. I complained and they gave me a window room but lowercase. And then I realized that there are major renovation works in the building: so noisy! You can’t rest or take a nap during the day. They should inform the customers before booking, not after. The only good service is Wi-Fi. A iOS it, there are so many better options in the area

Even if this is an older hotel, the facilities are well maintained and the service is still excellent! I love the beautiful towels and bedsheets, the sitting benches with the cute pillows. I enjoyed the little pool since I had it all to myself.

Excellent experience since the moment entered the W Hotel KL !!! how passionate and well trained team, Smart guy Emal at the Concierge, which the best Concierge we ever expected, the complete service including the room tour, perfect ! We are thrilled to be treated as VIP with upgraded room, Mr. Shaff, well balanced of professional and sense of humor :) Last but not least, the housekeeping team the gentleman and lady whom are doing very very very good and details job.