Guest User
January 27, 2025
Super bad review, don't stay here.
1. Check in: The receptionist is Malay, and the check-in time is limited to 3pm-8pm. You can only check in at the specified time. The attitude during check-in is poor, and I suspect that they have a Chinese-anti mentality.
2. Check out: The reception said that it will be open from 9am, as shown in the picture, but the check out was not smooth.
3. Left luggage: When booking, the hotel described that there is a luggage storage service. On the day of check out, I asked the hotel contact person on WeChat and they said that it can be stored. When I actually checked out, they said that they would charge money, which seemed to be 10 Malaysian ringgits per piece. At this time, I must have asked Ctrip what was going on. He left the reception desk again in the middle of 2 minutes. Ctrip said that they could reimburse us for the storage fee. At this time, WeChat told him that we could pay for storage, and he replied, are you kidding me? The service attitude was extremely poor. In the end, I had to run around with my luggage for a day, but Ctrip still responsibly borne some of the expenses.
4. Environment: There are no windows in both rooms, a bad review. The hygiene and facilities are the same as those of a homestay.
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