I-Hotel Kuala Lumpur Reviews
I-Hotel Kuala Lumpur
143, Jln Maharajalela, Kampung Attap, 50150 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 51050, MalaysiaView Hotel Details
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I-Hotel Kuala Lumpur Guest Reviews
3/5
23 review
Verified reviewsLocation3.2
Amenities2.9
Service3.0
Cleanliness3.1
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All reviews(23)
Positive reviews(12)
Reviews with photos/video(6)
Room was average(5)
Negative reviews(11)
Muhammad Rusydi Amsan
Family Suite
Stayed in May 2024
Family
1 review
Posted on May 30, 2024
Really have bad experience
Already Inform the hotel which i will reach after midnight then so sadly went im arrived they give my family suites to others. Really mean. I got small kid then have to separate room diffrently.
Response from Property: Hi Muhammad,Sorry to hear this. We will investigate this issue and improve our service to serve you better next time. Hope to see you soon
Aung Yan Chan
Superior Double Room
Stayed in Sep 2024
Couples
4 review
Posted on Sep 26, 2024
Waited long time to check in,
Room So small,
Response from Property: Hi Aung yan chan,Thanks for your reviews. Hope u have a comfortable stay with us and hope to see you soon
Anonymous User
Superior Double Room
Stayed in Jun 2023
Couples
3 review
Posted on Jun 23, 2023
Hotel room was so dissapointing.. room was smelly with cigaretes and not clean. Poor amenities, poor cleanliness, poor service. And the staff ask to pay extra charge because checkout just a few minute after 12 o’clock.
Response from Property: Hi sorry to hear this, our check in time is from 2pm - 12 midnight. You can speak to our reception on this, they will solve your issue. We will do out best to improve our service to serve you better next time
Guest User
Standard Double Room
Stayed in Jul 2024
Solo travelers
4 review
Posted on Jul 7, 2024
The hotel is good but out from Central Area
Response from Property: Hi guests, thank you for your review. Hope you have a comfortable stay and hope to see you soon ❤️
Parimala
Superior Double Room
Stayed in Nov 2023
Couples
2 review
Posted on Nov 16, 2023
Totally disappointed..
Next time won't go to this place...
Very dirty room, toilet sink broken....
Water leaking
Response from Property: hi Parimala, sorry to hear this, you can speak to the reception on this, they will solve your problem. We have 24 hour Housekeeping that can fix your issue. Or clean the room or changing all the linen until you are fully satisfied or changing your room. We checked that your room upgraded to the suite room for free. You booked is superior room. We will do our best to improve our service to serve you better next time. Hope to see you soon
BUTT MUHAMMAD WASEEM
Superior Double Room
Stayed in Mar 2023
Solo travelers
10 review
Posted on Mar 15, 2023
I reached at 3.30 at night. They don’t have booking . It take 1 hours to check booking. They first ask me more 20 Ringgit for late night charges. Then again ask for weekend extra charges for 10 Ringgit each day .
After they alot me room, that was not clean. Someone just used it a while ago. After that requested to them to change the bedsheet and quilt cover.
I stay 3 days there , and no one came to clean the room. Overall my experience is so bad.
Response from Property: hi sorry to hear this, you can speak to the reception on this, they will solve your issue. We have 24hour housekeeping that can change and clean your room again or upgrade you to a better room until you are fully satisfied. Our check in time is from 2pm to 12midnight, already stated at your booking. Our reception open 24 hours you can speak to. We will do our best to improve our service to serve you better next time.
Hazlami
Superior Double Room
Stayed in May 2023
Family
11 review
Very Good
Posted on May 20, 2023
Awsome…!!! Awsome…!!! Awsome…!!! Awsome…!!! Awsome…!!!
Response from Property: Hi hazlami, thank you for your comment. Hope to see you soon.
Maria Luisa
Deluxe Double Room
Stayed in Dec 2023
Couples
1 review
Posted on Jan 6, 2024
they don't know how solve problem that they made... so not nice
Response from Property: Hi Maria, sorry to hear this, pls speak to our reception on this, they will solve your problem. We will do our best to improve to serve you better next time. Hope to see you soon
Guest User
Standard Double Room
Stayed in Jun 2023
Couples
2 review
Posted on Jun 18, 2023
The worst hotel experience for me. Firstly, I had to pay extra for the weekend charges which I was not informed beforehand. Secondly, the room condition is terrible, is nothing like the picture posted online. The walls are dirty and badly cracked, the bathroom floor and basin are dirty and broken. Thirdly, their services are the worst. The did not cleaned my room even though I told them to before I left in the morning. Their elevator was broken which caused me to frantically go down to 1st floor and bang on the emergency exist door to call their receptionist to press the lift for me. There was no phone in the room that I could call them, and they did not picked up my calls when I called them with my phone. Overall, the worst hotel experience for me and I regret booking for this hotel.
Response from Property: Hi sorry to hear this, We will investigate this problem if the reception not productive to handle your issue. Our management will check on this. The lift is working fine and no complain on this before. The lift people was there to service the lift once a month. Sorry for any inconvenience. We will do out best to improve our service to serve you better next time.
Guest User
Superior Double Room
Stayed in Jun 2023
Solo travelers
9 review
Posted on Aug 27, 2023
Just ok for short stay.eateries and convenience store accessible.beddings need to change maybe and improve.
Response from Property: Hi sorry to hear this, you can speak to the reception on this, they will solve your issue. We have 24 hour housekeeping that can change and clean your room again or upgrade to a better room until you are fully satisfied. We will improve our service to serve you better next time.
Guest User
Superior Double Room
Stayed in May 2023
Couples
1 review
Posted on Jun 1, 2023
They give us remote but Tv not working. No toothpaste or brush. Only bathsoap and towel. But they ask me for paid rm.40 for 2 days booking.
Response from Property: Hi sorry to hear this. You can inform this to the reception, they will assist you on your issue. The TV need to go to hdmi input to watch TV box for all channel. Our staff will help you on this. We will do our best to improve our service to serve you better next time
Akash
Standard Double Room
Stayed in Dec 2024
Couples
5 review
Outstanding
Posted on Dec 15, 2024
Nice hotel
Response from Property: Hi Akash, thank you for your reviews, hope you have a comfortable stay with us and hope to see you soon
cinemaria.sh
Superior Double Room
Stayed in Feb 2024
Solo travelers
3 review
Posted on Feb 10, 2024
Below average experience.
Response from Property: Hi CreativeMNL,Thanks for your reviews. Will do our best improve our service to serve you better next time. Your reviews is important to us. Hope you have a comfortable stay with us and hope to see you soon
ABDALLA IBRAKHIM
Superior Double Room
Stayed in Dec 2023
Solo travelers
4 review
Outstanding
Posted on Feb 14, 2024
Good for 1 night
Response from Property: Hi thanks for your reviews. Hope you have a comfortable stay with us and hope to see you soon
Lisa Husain
Family Suite
Stayed in Jul 2022
Business travelers
2 review
Posted on Aug 5, 2022
The room so dirty and very smelly.b4 we check in they ask to wait about 10minute at the counter even we arive on 9pm.and we aready tell them that we will arrive at that time.actually they just clean the room on that time.when we step in into the room the floor still wet and smells of the mop and also full of rubbish and dust behind the bed🥴🥴
Response from Property: Hi Lisa, sorry to hear this, for public holiday or weekend we are fully packed, maybe my staff was busy handling the operation. You can speak to our reception on this, they will solve your issue. We have 24hour housekeeping that can clean your room again until you are fully satisfied. We will do our best to improve our service to serve you better next time.