Le Quadri Hotel Kuala Lumpur Reviews

Response from Property: Dear Sukhminder,Thank you for sharing your experience! We’re so glad to hear that you had a good night's rest and found the room compact and comfortable. It’s great to know that the convenient parking and delicious breakfast added to your stay. We truly appreciate your kind words and hope to welcome you back soon for another enjoyable visit!Regards,Brandon.A

Response from Property: Dear Guest,Thank you for sharing such a wonderful review of your experience at Le Quadri Hotel. We’re delighted to hear that our prime location near UCSI University proved convenient for your stay and that our wide range of services met your expectations. Your kind words about our reception team truly mean a lot to us. We take great pride in delivering warm hospitality, quick assistance, and professionalism to ensure every guest has a memorable experience. We hope to have the pleasure of welcoming you back soon for another comfortable and enjoyable stay! Thank you once again for your thoughtful feedback.Regards,Brandon.A

Response from Property: Dear Guest,Thank you for sharing your feedback. We deeply regret to hear about the challenges you faced during your stay, especially on such an important day as convocation. We sincerely apologize for the inconveniences caused and appreciate you bringing these issues to our attention. 1. **Elevator Access**: We apologize for the disruption caused by the elevator prioritization during the convocation event. This should have been better managed to ensure all guests could access facilities without delays. Your concerns about emergency situations are valid, and we will review our operational policies to prevent such occurrences in the future. 2. **Cleanliness**: It is unacceptable that the room and toilet cleanliness did not meet your expectations. This feedback will be immediately addressed with our housekeeping team to ensure higher standards are maintained. 3. **Room Conditions**: Broken and aged furniture, as well as the presence of dust, are not acceptable. We will prioritize inspections and repairs to improve room quality. 4. **Staffing and Service**: We understand your frustration regarding the service quality and reliance on interns. We are committed to reviewing our staffing policies and ensuring proper training and supervision for all team members to provide professional and responsive service. We take your feedback seriously and are committed to making improvements to provide a better experience for all guests. We sincerely apologize for not meeting your expectations and appreciate you bringing these issues to our attention. Thank you.

Response from Property: Dear Wai,Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our convenient location near the highway and appreciated the ease of finding us. It’s also wonderful to know that our friendly staff and good service made your stay enjoyable, and that you liked the room amenities and the view of the expressway. We hope to welcome you back for another pleasant stay in the future! 😊Regards,Brandon.A

Response from Property: Dear Guest,Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We take all comments seriously and will review the room size and value for money to ensure we’re providing a better experience for our guests. We regret that you didn’t find the stay worthwhile, and we truly appreciate your input as it helps us improve. We hope to have the opportunity to provide a better experience should you consider staying with us again in the future.

Response from Property: Dear Kok Hong,Thank you for taking the time to share your detailed feedback. We’re glad to hear that the room size was acceptable, but we sincerely apologize for the areas that did not meet your expectations. 1. **Room Security**: We understand your concerns regarding the lack of a metal security door guide. Your safety is our priority, and we’ll review this to enhance guest security measures. 2. **Hygiene**: The issue with ants is concerning, and we apologize for this inconvenience. We will address this with our housekeeping team to ensure all rooms meet strict hygiene standards. 3. **Lift and Floor Access**: We take safety very seriously and will review access control measures for guest floors to ensure a more secure environment. 4. **Parking Charges**: We understand the concern about parking fees and will consider how to make this clearer or more guest-friendly. Your feedback is invaluable in helping us improve. Thank you again, and we hope to have the chance to provide you with a better experience in the future. 😊

Response from Property: Dear Guest,Thank you for your kind words! We’re thrilled to hear you had a great stay with us. Providing a wonderful experience for our guests is always our priority, and we look forward to welcoming you back again soon!Regards,Brandon.A

Response from Property: Dear Choon HweThank you for your feedback! We’re glad to hear you found the hotel clean. Your satisfaction means a lot to us, and we hope to welcome you back soon! 😊