Novotel Kuala Lumpur City Centre Reviews
Novotel Kuala Lumpur City Centre
2 Jalan Kia Peng, Kuala Lumpur, 50450, MalaysiaView Hotel Details
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Novotel Kuala Lumpur City Centre Guest Reviews
4.5/5
Great
714 review
Verified reviewsLocation4.7
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(714)
Positive reviews(698)
Reviews with photos/video(214)
Friendly owner(132)
Convenient for shopping(65)
Near shopping area(64)
Easy to get around(30)
Tasty food(22)
Large rooms(20)
Would stay again(11)
Poor air conditioning(9)
Negative reviews(16)
YEONG WAI CHEONG
Deluxe Twin Room
Stayed in Aug 2024
Travel with friends
5 review
Very Good
Posted on Aug 27, 2024
Always our no. 1 choice whenever we go KL. Best location, we'll maintain room and excellent customer service.
Response from Property: Dear Yeong Wai Cheong,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
Mohamed Safik
Junior Suite
Stayed in Aug 2024
Couples
1 review
Posted on Aug 15, 2024
Our room door was able to to be opened with a hard knock. Whenever we left the room, all our valuable were locked up.
The room amenities could be better, loose wall hook, tv signal was spotty, coffee machine dirty and door didn't have a door bell.
In room dining food was excellent and staff attentive. Gym was sparse but decent. The water filter in the toilet meant we didn't need to buy mineral water. Executive lounge staff were very attentive and food yummy. The breakfast buffet had very little variety but good enough.
Located near pavilion but the walkway not sheltered. Nearest monorail Raja Chulan, avoid alighting at Bukit Bintang, long walk!
Soh MK
Deluxe King Room
Stayed in Aug 2024
Solo travelers
3 review
Very Good
Posted on Aug 5, 2024
Room and toilet are spacious and has all the basic amenities. Cleanliness of the room can be improved. Saw tiny live bug at the bedside table underneath the glass and also watermarks that are not cleaned of from one of the table. One of the towel given also had black foot prints on it, and bedsheets also has some stains. Room aircon needs to be turned to 19°C to feel cold air and it's also quite loud. Kept smelling cigarettes smoke in my room (1211), not sure if it's due to people smoking in the emergency exit, which the room I was in was right beside. Buffet breakfast is decent, nothing fancy but still has a bit of variety. Staff were all very approachable and nice. Overall a not bad stay for a short trip.
Response from Property: Dear Soh MK,Thank you for taking the time to share your feedback. We are glad to hear that you found our room and toilet spacious and well-equipped, and that our staff made a positive impression on you.However, we sincerely apologise for the issues you experienced regarding cleanliness and maintenance. We regret that you found bugs, watermarks, and stains in the room, as well as concerns with the air conditioning and cigarette smoke. Please be assured that these matters have already been addressed with our housekeeping and engineering teams to prevent any recurrence.Your comments on the buffet breakfast are appreciated, and we are glad you found it decent and varied. We are continuously striving to enhance our offerings based on guest feedback.Thank you once again for your valuable input. We hope to have the opportunity to provide you with a more seamless experience on your next visit.SincerelyAngelia KuGeneral Manager
Slaw
Deluxe King Room
Stayed in Jul 2024
Business travelers
3 review
Great
Posted on Aug 10, 2024
Stated here for business for 4 nights. Well appointed, cozy rooms with space to work. Great location with escalator link to Pavilion Mall where there are a huge variety of cafes, restaurants and shopping. Service staff are friendly and helpful, it was a joy to interact with them. Highly recommend ed.
6/9
Response from Property: Dear Slaw,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.We are happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
Anonymous User
Deluxe King Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 30, 2024
Novotel is just a stone throw away from Pavilion and has just recently been renovated with its gym still undergoing upgrading. Very clean and helpful staff around all the time. The room is fitted with a 3M tap faucet for filtered water.
Response from Property: Dear Guest,Thank you for sharing your experience. We are delighted to hear that you found our hotel conveniently located and enjoyed our clean facilities and helpful staff. We are excited to announce that our fitness center renovation is now complete and reopened for guests to use. We hope you will come back soon to enjoy our upgraded amenities.SincerelyAngelia KuGeneral Manager
rrrrrrrrin
Deluxe Twin Room
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on May 7, 2024
superb location - just have to cross the road and you will find yourself at Pavilion (Bukit Bintang). room is clean, spacious and quiet; could work peacefully without any issues. bed is firm enough that it provides great support. only issue being pillows are too soft. otherwise, would highly recommend!
Response from Property: Dear rrrrrrrrrin,Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed our superb location and found our rooms clean, spacious, and peaceful for work. Your feedback regarding the pillows is duly noted and will be taken into consideration. We appreciate your recommendation and look forward to welcoming you back soon.SincerelyAngelia KuGeneral Manager
Fazliena
Deluxe King Room
Stayed in Jun 2024
Couples
2 review
Great
Posted on Aug 23, 2024
Near to Pavilion and Bukit Bintang. Walking distance. Variety of breakfast
Response from Property: Dear Fazliena,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
Ooi
Deluxe King Room
Stayed in May 2024
Business travelers
3 review
Outstanding
Posted on Jul 3, 2024
strategic location, next to pavilion kl, near to klcc, can reach klcc by walking.
Response from Property: Dear Ooi,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
Ellen
Deluxe King Room
Stayed in Jul 2024
Family
2 review
Outstanding
Posted on Jul 12, 2024
Location is good for you to go shopping malls.
Response from Property: Dear Ellen,Thank you for your kind words and for choosing to stay with us repeatedly. We are delighted to hear that you enjoy our convenient location. We look forward to welcoming you back on your next visit to Kuala Lumpur.SincerelyAngelia KuGeneral Manager
Anonymous User
Deluxe King Room
Stayed in May 2024
Business travelers
12 review
Outstanding
Posted on May 19, 2024
Great hotel and near to Pavilion Mall. Good Breakfast and amenities.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.We are happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
WK
Deluxe King Room
Stayed in Mar 2024
Family
5 review
Outstanding
Posted on Apr 11, 2024
Stayed here for 8 days 7 nights. I have skin allergy but they keep it to very clean and staff are generally friendly. Love that our request for a particular room is being served. Thank you and will definitely return again very soon.
Response from Property: Dear WK,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.We are happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager
Darry
Deluxe Twin Room
Stayed in Mar 2024
Family
6 review
Great
Posted on Apr 1, 2024
Pros :
1.Location
2. Cleanliness
3. Room is spacy
Cons
1. Receptionists are not that welcoming, when i asked which way my room is facing, she rolled up her eyes as if it is an anoying question.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our convenient location, cleanliness, and spacious rooms. However, we are genuinely sorry to learn about your experience with our receptionists. Providing warm and welcoming service is paramount to us, and we will address this immediately to ensure all guests feel valued. We appreciate your valuable input and hope to welcome you back for a flawless stay in the future.SincerelyAngelia KuGeneral Manager
Anonymous User
Deluxe King Room
Stayed in May 2024
Business travelers
10 review
Outstanding
Posted on May 26, 2024
Goof location. Opposite is 7 eleven. Walking distance to Pavilion.
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.SincerelyAngelia KuGeneral Manager
Anonymous User
Deluxe King Room
Stayed in Sep 2024
Couples
1 review
Very Good
Posted on Sep 15, 2024
Good stay however drinking water (3M purified) tap was provided in wash basin. We would prefer bottled water instead going to the bathroom to fill water! The bathroom was small and congested. Breakfast had good spread and was very good.
Guest User
Deluxe King Room
Stayed in Apr 2024
Family
4 review
Great
Posted on Apr 18, 2024
The place is value for money and great facilities but small swimming pool.
Response from Property: Dear Guest,We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.We are happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.Sincerely,Angelia KuGeneral Manager