Platinum Residence KLCC by Vale Pine

the host writes the reviews himself. He does this by logging in with your booking number and creating the reviews himself. location is great with beautiful views. The apartment is not clean and the beds are bad. Pests also present. The apartment is a bit outdated. the host is difficult to reach.

They cancelled my booking 12 hours before arrival. Which was my partners 50th present leaving me unbelievably stuck financially finding alternative accommodation. But I accept, if there was maintenance issues and they couldn't honour the booking, it was out of their hands. What I can not accept is the "shutters down" follow up regarding my considerate refund! . Despite countless emails, messages and phone calls they have ignored me at every step. So I guess I can only surmise they have stolen my money. Well done 👏 absolute disgrace of a business. DO NOT STAY HERE UNLESS YOU CAN AFFORD TO LOSE MONEY

We have been repeating staying here everytime we are in KL. What we love about the suite ? 1) spacious 3 bedroom apartment that can accomodate 7-8 pax 2) convenient access on public transport 3) walking distance to some famous place in KL. Ie KL Tower, KLCC, Pavilion & Bukit Bintang 4) near to a famous foodie place in KL, Kampung Baharu. Just a 5 mins walk

This property cancelled our booking after we had rung and told them we would be late due to unexpected flight delays. They had said ok. Upon arrival they would not meet us at reception or return any calls to check us in . After over 2 hours of waiting we were forced to walk down the road to find somewhere to stay. This property does not care about people but only money. They did not honor our booking and left us high and dry - particularly stressful after a 10 hour delay. I would not recommend staying here as the service is terrible and there are so many other respectable and decent properties nearby.

We have just arrived and it is bedlam in reception with a waiting time of 10 minutes due to the hoards and queues of people trying to check in. I've tried to contact housekeeping via the phone - no answer, so I went down to reception - still queues of people checking in - just like an airport terminal. The room is spacious, clean and newish, although the bottom on the desk/dressing table is already chipped. We haven't booked breakfast, so not sure yet what lies beyond the boundaries of the hotel.

This is a beautiful building and I am sure there are lots of lovely suites, but ours was definitely not as described. We booked a superior suite, it was supposed to be on the ground floor with a terrace (we were on the 18th floor), dishwasher, toaster, oven and clothes drying rack. It did have a washing machine and hair dryer (with an Australian plug!). We had two towels - no hand towels and no proper bath mats. It was clean, and a great view of the city. They also wanted us to pay cash on arrival which we had not expected and could only pay by card, but had to leave a 200 Ringit deposit. It was disappointing as it was not what we were expecting and a very strange set up on arrival. Ani did her best and we have no complaint in relation to the ground staff - this feels like it is just a money making machine with no personal care about the customer.