Sotetsu Fresa Inn Hotels in Kobe

I recently had the pleasure of staying at the Kobe Portopia Hotel, and I must say that it exceeded my expectations in every way. From the moment I arrived until my departure, I was thoroughly impressed by the hotel's impeccable service, luxurious amenities, and stunning location. It's without a doubt that I would wholeheartedly give this establishment a well-deserved 5-star rating.

Chose this hotel as I was attached by the line” renovated in 2023” in trip.com. It did not live up to my expectation as the room was rather old esp carpet, not feeling it’s clean. The twin beds were small while the picture didn’t show that they were that small. Well, the description was like 0.9-1.4m wide so I can’t blame anyone given it’s a wide range in the bed size. Breakfast is good with lots of variety. The view was great. All in all, it’s not a bad experience if you can manage yourself with the misnomer description of “renovation”.

All the staff were very polite and welcoming. The check in and check out procedure was fast even though there was a lot of people queueing, it took me 5 minutes to finish that process. The staff were very helpful to bring my luggage up to my room. The room was small, but it was very comfortable to stay. The view from the hotel room was extremely nice. I booked this hotel because I would like to use the swimming pool, but I didn’t know that I need to pay entrance fee in order to use their swimming pool. The view from the gym and the swimming pool was extremely beautiful.  I recommend this hotel to you all because all the transportation and convenience store are exactly near the hotel (Shikensen 新幹線/ local subway 地下鐵/ local bus) there’s a lot of attraction near the hotel as well. Some special information: if you would like to use the swimming pool, they will charge you around 2000 yen or more need to check it in their website ;)

Superb concierge and all staffs service. Truly helpful and we really appreciate the outstanding service of all the crew. Big scale hotel in Kobe. A bit date for its 30s years history of the hotel yet very clean and comfortable. Amenities and facilities are really good. Kids playground, indoor golf, gym, Japanese garden, shops, parking, restaurants, and etc. Breakfast buffet also worth the pay. Another plus point is that there is pet hotel in the area outside main building. Location is prime, just few steps to port area and BeKobe. During our stay, there is Kobe hanabi festival and the location of our hotel is the most benefit. Indoor parking with fee.

Hotel location very near to Sannomiya Station (JR & Subway) & easy to access. All staff are very kind & helpful. I arrived early at the hotel & leave all my luggage at front desk until my reserved room is ready to check-in. Thoroughly, I am very satisfied with the hotel services and for sure will coming back to stay here for my next business trip to Kobe.

Sheraton is a very safe international hotel chain, he has a certain standard, in the Marriott system, is the positioning of the senior brand. In Sheraton Kobe, his decoration is quite old, and there is a distance from the city. However, the quality of the personnel is basically online. It is also good for Marriott members. Platinum treatment is not falling, but late check-out needs to be discussed. This time there are other itinerary. So there is no late check-out. For Asian guests who do not speak Japanese, they will also explain the hotel facilities in English seriously, and take an English-language instruction paper to the guests. For female guests who stay alone, they will also pay attention to the sense of peace of mind and security that female guests care about. Breakfast is eaten in the restaurant on the first floor. The dishes are more general, but enough to eat; the executive lounge is relatively narrow, and the HH time seats are full, so stop and go out for food. Sheraton Kobe itself is a large building volume. He is configured with railway traffic. There are some shops in the building. The highlights of the facilities inside should be hot springs. Who doesn't love hot springs? There are hot springs without going out, which is great! I like it here, because it is rare. I traveled alone in Japan. The people in this hotel did not discriminate against me, an Asian woman who stayed alone (I checked the online data, and the Japanese really treated foreigners differently! It turns out that I am not just at Dayuan B&B, The Ritz-Carlton Osaka and Mandarin Oriental Tokyo have suffered) At Sheraton Kobe, everything I encountered this time was civilized and courteous, thank them for letting me continue to love the Sheraton brand.

This is my favorite hotel when i need to stay in Kobe Sannomiya a few days. Impeccably clean, fairly large rooms with comfortable big king-size bed. My favorite part is the hotel's public bath, incl. sauna, ofuro, cold plunge bath, it's my highlight every morning and evening.

Room is very clean and is maintained at very good condition. Several minutes walk to Sannomiya railway stations where you would find some shopping areas. Walkable distance to some tourist spots like Kitano Ijinkan and Nunobiki Herb Gardens.

Stayed a couple of nights in this Hotel on our recent trip to Japan and it was the best of the lot. From the moment you are greeted at reception on the 17th Floor the service you get is excellent at this hotel. The room was a good size and the 3 of us had enough room. It was very clean with a great bathroom and a wonderfully powerful shower. The supplied cotton pyjamas were so good we ended up buying a set to take away. The breakfast was very good, a standard buffet with Japanese items available as well. Plus its the only breakfast I've had where sparkling wine was available. The terrace bar is also based on the 17th floor and has a great view of the city and a good selection of Japanese whiskeys and cocktails. We had dinner one night at the steakhouse which served us with the best Wagyu beef we had in Japan. If we are in Kobe again we will stay in this hotel. The staff were very attentive and always did their best to please us and the quality of the accommodation and the food was excellent.