"The most comfortable guest house, clean, staff service is also good, breakfast is quite good, stayed here for one night and will come back again if there is an event in Malang. Note if you arrive too late, the entrance to the guest house is a bit roundabout because the nearest road is blocked."
"The room was great – spacious, had a bathtub, and the AC was perfectly cold. What's more, the price was very affordable and it even included breakfast."
"All aspects are good. friendly receptionist. Lobby and rooms are clean and tidy. complete facilities. Everything works fine. The interior is really nice for a 200k guest house class. Maybe what is different from hotels is that there are no slippers in the room. The room is not airtight (reasonable). Apart from that, parking is somewhat limited if there are lots of visitors. Overall very satisfied.. Thank you"
"This hotel is strategically located along the main road. There are a lot of restaurants, cafe and convenient stores nearby.
In terms of rooms, we are happy to book a room. We get 2 big beds and in one room, four adults can sleep comfortably.
Toilet is divided into shower cubicle, sink and vanity mirror and toilet bowl. My comment is that shower cubicle is only half closed and it's missing proper glass door. Therefore, shower water spills into the sink and mirror section. When it's wet, the tile is quite slippery. So, walk carefully.
Two breakfast coupons worth IDR50,000.00 each are given for each room. You can have your breakfast delivered to your room or you can dine at the restaurant. The restaurant is located in the building next to the hotel. We were informed that the restaurant is under the same management as the hotel. The food is good. We ordered bubur ayam a few times as it is good. Nasi goreng Jawa is very delicious. There are chicken slices and cabbage slices. It's well cooked and the portion is generous.
What is interesting about this hotel? It has a rooftop restaurant and you can take pictures of Malang city from up there."
"The staff were very polite and eager to offer assistance. Location of hotel was near to restaurants. Breakfast was very delicious and the variety of food was excellent. Staff was kind to pack for us breakfast on our 1st day as we need to leave early for the Bromo sunrise tour. Will definitely recommend this hotel for their excellent service."
"Stayed in room 323. Door to balcony does not close fully so all noise from outside comes in. Also soundproofing in rooms isn’t great (or maybe neighbours are just loud). Staff are nice , breakfast is simple but sufficient. Ok for a one night stop over."
"Stayed for 3 nights in Room 2 (infront of Reception) and Room 5 ( in front of breakfast area), and then 1 night in Room 9 and 10 on second floor.
Great service and staff, they really do try their best to accommodate your needs. Mediocre breakfast - instant noodle should not be a part of any restaurant's menu, unless street food stall is the standard you are after. But they have variety in their breakfast menu, we appreciate that.
It is an old house turned into a guest house - i. e. the walls are thin, the whole outdoor area is a smoking area hence whenever someone smoked, we smelled it inside our room (Room 5). To maximise their space, there are 2 rooms infront of entrance/ reception/ common waiting area (Room 1 and 2). All the rooms on 1st floor were constantly noisy, we could hear everyone's footsteps, chats and because it was the holiday season - big chatty families hanging out until late at night are a nightmare for us.
Rooms on 2nd floor were very nice, walls are still thin, the balcony is the size of a walkway thus minimizing people smoking infront of your rooms, rooms are smaller, but quieter for a good rest.
Water pressure and hot water in shower are excellent.
You can do better with adding a couple of more wifi extender.
We so appreciate the staff, they are helpful, they let us refill our water bottles, they help us reheat our food.
They have a small cafe - staff should be trained to direct guests intending to chat to this area.
The guesthouse should have a designated smoking area - away from rooms.
The guesthouse should have a quiet time to allow other guests to rest - e.g. Quiet time from 10am to 8 am or whatever normal time people have breakfast. It is not great to have to hear children shouting at 06:30 excited to have breakfast. Or repurpose your cafe to early breakfast time (06:00-08:00)- away from rooms and then back to common breakfast area after 08:00. Since your breakfast is not a buffet breakfast anyway. I hope the guesthouse reads this review as we love the staff, we'd like them to keep their jobs. But guesthouse management/ owner can do a way better job at managing their wonderful staff.
Currently, I highly recommend this hotel if you're staying for 1night: location is excellent, bedsheets are clean, shower is great, price is excellent and staff is wonderful. I do not recommend staying there for more than 1 night unless you're there already and the hotel isn't fully occupied. Paying full up front as i did making a booking through this app is one of the gravest mistake i have done. We barely slept through the 3 out of 5 days we stayed there. Photos enlisted on this website are deceiving (aren't they all) - only 3/4 rooms in the guesthouse are of sizable space - the rest are tiny, trying to fit 2 suitcases in a room for 2 was a pain."
"Yesterday I got a newly renovated room
The room: clean, quite spacious, the mattress is also comfortable
Bathroom: clean, the water runs smoothly, cold too
Room service: really okay. Cleaned every day, mineral water, toothbrushes, new towels every day
TV: very few local channels
Strategic location. Everywhere near
The homestay is also equipped with an elevator. So comfortable!
If you go to Malang, you will definitely stay here again"
"This is the 2nd time we stay here, and always live the rooftop pool, when the sky is clear like sunrise n sunset, we can enjoy the view of mountain surrounding like Arjuna, Kawi, or even Semeru"
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9.4/10
Amazing
TTeppei WasedaThe facilities were very clean, although a little far from the station. Smoking was separated and there was no unpleasant odour. Shoes are taken off at the front desk of the inn, so the inside was clean.
DDanieeHShould be better off being marketed as a 3 Star hotel instead of 4.
Checking-in was a breeze, but they do not bother helping with moving luggages. The doorman would just look at you.
The room was big. The corridor isn’t carpeted, so you can hear doors slamming and people talking outside your room rather clearly. They do have comfortable bed and pillows though.
There was no safety deposit box in my room. Called housekeeping, and a chap brought in the metal box... while hugging it. The box was light. He just placed it on a shelf, and walked away. I mean, what's the use of having a light, moveable safe? It's okay. 3 stars hotel experience.
Was told that the hotel doesn’t provide iron and ironing board and guests can use their ironing service for a fee of course instead. Reminds me of some budget hotel stay instead of any other normal 4 stars hotels.
The cleanliness was abysmal, honestly showering in public would be a better choice. I could not walk around inside there barefooted. The shower floor was slimy, with mould growing on the walls. It was unacceptable for being rated as a 4 star hotel.
Service was good though. Everyone seems eager to please. Breakfast was good. Location is excellent as it's connected to a mall.
Amenities wise just needs more sprucing up. Alright stay but for the price, there are other alternatives that can provide better.
GGuest UserOverall it is a good value for money. Popular with family with kids which can be noisy. Room is adequate, however you can hear people dragging chairs from the upper floor as it is tiles insteas of carpeted. Rooms and amenities looks dated and tired. Breakfast selection is Indonesian food and taste good.
GGuest Userlocated in the heart of kayutangan where nearby local attraction at, cafes, places, station and Idjen boulevard.
the hotel is clean, has a free valet service for car parking, small pool in the 6th floor facing the street.
the staffs are very accomodate what you needs, they also offer us a free upgraded room to deluxe.
AAnonymous UserIt feels like a better hotel in Malang, but the decoration is old. The room we were assigned had no real windows and was very dark. Because I had to go to Bromo during the day, I thought I could take a shower when I came back, but they said I could only delay check-out for half an hour.
The location is very convenient, right in the center of Malang, and the train station and supermarket are within walking distance.
NNando NurhadiStayed in the NEW Deluxe Queenbed Room. The room comes with a queen-size bed and a smart TV (YouTube, Netflix, etc. available — just log in with your own account).
Got a room on the 8th floor: fast Wi-Fi up to 30 Mbps, and a wonderful night sky view.
Highlights:
Varied and delicious breakfast. A complete menu is available — appetizers, buffet breakfast, egg corner, Asian and Western dishes (photos attached).
Very strategic location, close to a mall, Brawijaya University, and Muhammadiyah University.
GoFood and GrabFood friendly. At night, there are tons of great food options nearby — from penyetan, martabak, red fried rice, and more — all within 0–30 minutes delivery range.
Free parking for hotel guests, both at the open lobby area and in the basement.
Friendly staff and excellent cleanliness!
Wishing continued success to Swiss-Belinn Malang!
GGuest UserClassic hotel, if you want to find a room with an old school bathtub, here. All old school. It's just a matter of how the management maintains the current condition which is quite ”old”
Ffoo ah saiThe bathroom is not cleaned properly.
The room balcony floor is like no one ever cleaned..despite informed front office.bath was too old.
Staff are all very helpful and friendly but lack skill service training .
Can not prepare soft boiled eggs , it came out hard boiled eggs..or not even cook..
The quality of foods is average .
Over all staff need proper training..
Thank you
Mr.Foo
AAnonymous UserMalang Grand Palace Hotel is located on the edge of the city center. The location is pretty good. There are many roadside stalls, Indonesian snack stalls and local fruit stalls on the right hand side as soon as you exit the hotel. If you are used to Indonesian food, it is quite good.
The hotel lobby is not designed well. There are not many guest rooms and they are small. The hygiene is OK but the bathroom is too sparsely equipped. There is only toothbrush and soap. It is not suitable for business customers.
AAnonymous UserThe hotel is located next to the main road in the city center, which is very convenient to find. It is about one kilometer away from the train station. There are many restaurants on the road above the train station.
The hotel room is standard and big enough with a bathtub, but it's too old and poorly maintained. It looks a bit dirty and needs to be renovated.