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Grand Citihub Hotel @Kajoetangan
4/538 Reviews

Grand Citihub Hotel @Kajoetangan

Klojen|0.5km from Alun-Alun Tugu Malang
This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY

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Top rated hotels in Klojen

Searching for hotels near Alun-Alun Tugu Malang? Compare room rates and reviews to find your ideal stay.
Grand Citihub Hotel @Kajoetangan
4/538 Reviews
This hotel has the worst service I've ever experienced. And the front desk, FENI. and the manager ANIE are the worst people I've ever encountered in hospitality industry.(photos attached). My experience was, I came with two other people. Booked and paid two rooms for 3 days 2 nights. Check in process, the front desk lady isn't even warm at all. Very rude. And she asked for deposit. And I said I got no cash so I will just go in the room first, and waiting for my other friend to arrived from the airport to just pay the deposit later upon their arrival. She rudely said NO. I asked nicely but she again said NO. She said I just need to wait, or use my credit card. And because her attitude was already HORRIBLE, I then refused to go along with her request. She then added ”You're from the big city, impossible you have no money”. Unbelievable. Long story short, I asked for the manager and surprisingly, the manager is no help either. She even more rude. Once she said ”you got no cash? People from big city must have credit card right?” Yet I still asked for help and understanding to pay in a couple hours. She said ok, (rudely) asked for ID card of three of us until we pay the deposit. Then I agreed. But because I left my wallet at home, I gave her my passport. And she touched the passport and said rudely ”I don't want this, I want ID card!”. I don't understand how she doesn't consider passport is a legitimate government ID. Then we decided to better leave and book another hotel instead staying at this already HORRIBLE hospitality. They also doesn't want to give us refund. HORRIBLE HORRIBLE HORRIBLE. DONT STAY
Hotel Aloha Malang
4.3/58 Reviews
Location is near centre of city. Room is clean and quite spacious, and modified smart tv (android) Twin room? Yes. It's damn worthy for 160k budget You got welcome drink (tea & coffee) and plain breads all day.
Aliante Malang
4.4/516 Reviews
Overall this hotel is good. It starts from me to check in, service, hygiene & facilities, not to mention style. It made me fall in love, it happened that I was in room 140 and then I was offered a cleaning room in the morning. It's just the thing in the KM section that really has to be renoved, Yellow floors are cleaned with vixal I think it can, KM for those who bring children must be dirty because the elevation is too expensive, another trs for tissue in the bathroom please do it in the place because the water splashes are wet. The phone doesn't work, the TV is very clear, the wifi is like a 5 watt light redup hehe.. Breakfast is also enough, the menu is a bit of a crumb. But I don't understand how they're especially making salads, because they're a vegetable sauce.
Snooze Malang
4.8/53 Reviews
Staff is very helpful and friendly. The space per person of the dormitory type was very large, and there was plenty of place to store luggage, so I was able to spend a comfortable time.
Hotel Pelangi Malang, Kayutangan Heritage
3.6/56 Reviews
We stayed here with our guide Ingrid for lunch. Very beautiful old building, dining room has tiles from the Dutch places. Lunch was delicious and abundant, service and staff were very friendly and helpful. The rooms are also very spacious and good according to our guide.
Dewarna Hotel Arifin
3.5/528 Reviews
the inn is not bad,according to the affordable price,the service is quite good,it is good because it is near the city so the transportation is easy.have breakfast.

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