Guest User
December 11, 2024
It is unacceptable to have such old and deformed mattresses in a 5 stars hotel. I could not sleep the whole night and the day after we changed sides with my partner and while I sort of managed to sleep poorly, he woke up with back pain. The staff is extremely nice but seems stretched everywhere: I asked if something could have been done for the mattress, was told they would have looked into it, then did not get a word all day and in the evening the bed was remade as is. Nobody was at the Spa reception all day. On the positive side, the Spa masseuse was incredibly good and sweet and a ray of sun-light in our stay. The restaurant is worth every penny, with special special thanks to the outstanding sommeliere <3