Indigo Hotels in Karuizawa

West side was around 10 min walk from the outlet mall and took us nearly 30 mins to walk (with a kid) to the East Side Snow Park. Room was just okay for its price - lobby looks better and newer than the room which was a bit old fashioned, yellowish (without a full mirror too) and not spacious. We drove there. For this price point, we would try other hotels next time, like Hilton in the area, given we need to walk a long way from West Side to everywhere, even to the hotel lobby and car park.

This is a stunning property and all around excellent place to stay with one caveat. The amenities are excellent, the grounds tranquil and gorgeous. The library was a nice place to chill, has snacks all day, whisky an sake/champagne in the evening to enjoy a nightcap, special little treats outside in the garden etc. The onsen was magic and the nature trail to connect you to the forest and surrounding areas was delightful. The staff was incredible, attentive, and kind. Anything we needed they happily accommodated. We had a treatment at the spa And the kaiseki dinner with sake pairing which were both lovely and worth the expense. But the rooms may not live up to your expectations. We rented a junior maisonette for our family of four. While what is pictured on the website is lovely and inviting, what we got was a two story townhouse in the middle of a three-plex that felt a little old, was at the edge of the property, and faced a road that was hidden by a tall fence. Had I know this is what I was getting I would have definitely chosen differently and probably not stayed here. Because for as expensive this property is I expected the actual room to be far superior than what it was. But if you can secure one of the better rooms on the water then I say go for it.

The front desk 竹村, on June 18th 10:50, she told us there’s no pick up service after check out (there is), without offering any assistance to deliver our bags to the station. We feel that the staffs are poorly trained when it comes to the hotel facility nor their communication skills. The hotel itself is highly enjoyable especially the hot spring! Everything is brand new and the surroundings are epic! I’m sorry to have to minus one star because of 竹村’s poor reaction to customers’ requests.

From our recent visit to the Karuizawa Marriott Hotel, we're excited to share the essence of this secluded gem. With its sprawling suites and gourmet dining options, the hotel is a sanctuary of comfort amidst the snowy splendor of Karuizawa. The experience is further elevated by the warmth of the staff and the blissful moments spent in the onsen. 😍So Good: Impeccable Cleanliness: The hotel's dedication to a pristine environment was evident and appreciated. Heartwarming Service: The staff's attentiveness and warmth made our stay delightful. Restful Onsen: The onsen provided a haven of relaxation, enhancing our retreat. Delectable Breakfast: The diverse breakfast options were a culinary delight each morning. 🙁Not So OK: Secluded Location: Its distance from the city and public transport requires some planning. Seasonal Crowds: Winter brings the beauty of snow but also high demand and prices. 👌Just OK: 👨‍🦲Zen Minimalism: The room's minimalist Zen decor may not resonate with those in search of traditional luxury. Standard Amenities: The facilities met our needs without exceeding expectations. Ski Area Access: While the hotel offers a shuttle to the ski area, there is still a walk involved to reach the ski gates, which might be a consideration for some guests. 💡 Tips and Recommendation: ♨Onsen Choices: Opt for the building with its own onsen for a private dip, or brave the open-air onsen for a magical winter experience. 🚘Transport Planning: While there's a shuttle service, having private transportation is convenient. Marriott Bonvoy Benefits: Leverage Bonvoy membership for enhanced stay experiences; it's worth signing up for. 👏Conclusion: Capturing the magic of the Karuizawa Marriott Hotel in mere words is a challenge; it's an experience that truly needs to be felt personally. It's a destination that may very well become your next must-visit retreat.

Lovely hotel and staff are really helpful. The location is a bit far from the JR station as we were walking to the hotel with the luggages so the bumpy roads is not really ideal. Would advice to take a taxi 🤣 Breakfast and spa was great and if you enjoy the peace and quiet then I would recommend this place.

The host was friendly and welcoming. We went early to drop off our baggage and even though it wasn't opened yet, he came out to entertain us and kept it for us. When we returned to check in, he was very warm and offered us a hot welcome drink, which was something we needed in the cold weather. He was very clear with his explanation, and we felt happy to hang out at the lounge area for drinks after we settled in. Bed was a little hard, but besides that, everything else was provided for and good.

Though abit far from Karuizawa station, but the moment you entered into the hotel it makes you feel like it's all worth it. The size of the room is something not what you'd expect from a typical Japanese hotel, it's really spacious and the moment you entered the suite they provided umbrella in the front of the door for their guest to use. The room is really clean, they offered nicely folded pajamas for the visitors as well as and provided all the sanitary kits you need right inside the room! Next day we were greeted warmly by the reception (that speaks really good English) and she helped us order a taxi to get around to our next stop. Too bad we only get to stay for one night, will definitely come again when we visit Karuizawa again!

The property is very charming and the photos shown are true to actual. Location is a bit far from the station so best to arrange the shuttle bus service or take a cab. Room is neat and cosy and the private onsen is a nice bonus. Breakfast is lovely and the fresh vegetables were amazing however the dinner was a let down as it wasn’t served in the restaurant. Instead we were provided with a voucher for redemption at the bar. The food is just average, beef was not very fresh, and your clothes and hair reek of smell after dinner as they cook the food right at the bar.

We stayed at this hotel recently and really appreciated the stay. The stay actually started off bumpy with some misunderstanding of our reservation that had us cramped into a small room with no possibility of adding a roll-away. The young woman who checked us in said there was nothing she could do, so we took her for her word and proceeded to our room. When we got to our room, we realized that we would end up with a disastrous stay contrary to what we were expecting--a wonderful and serene one--as the room was way too small. When the bell person (Rajesh) brought our luggage, we informed him, that the room would not work for our family of four. Though it was not his responsibility per se, Rajesh immediately went to work to seek out any other options we could have to accompany us and, long story short, he helped us stay in a bigger room that was more appropriate--though considered a downgrade. The fact that a bell person would go out of his realm of responsibility to meet our needs was truly appreciated allowing us all to fully enjoy our stay. We ended up having dinner and breakfast at the hotel restaurant and fully appreciated the friendliness and service of the restaurant staff as well as the healthy, delicious, and local foods that were served. There is no doubt we would return to stay there again thanks to Rajesh and his excellent customer service!