Guest User
July 28, 2022
I used to stay there once a year. This is the only place where you can take a natural hot spring bath in Karuizawa. And it's quiet, so close your eyes to others. However, this time there is a limit. I wanted Shinshu Discount to be applied, but there was no information at the time of phone reservation or at the local front desk. I forgot to ask when I was checking out, so when I called when I got home, I was told, "The customer should tell me." I was treated without even apologizing for the lack of service. The dinner here is terrible, so I stay only for breakfast, but this time the breakfast was also changed to a very simple one. The miso soup was smaller in size and the omelette which was the only thing I enjoyed about the dish was missing. It's a shame because the hot water is good. but I won't go there anymore. The Shinshu Wari support is just a trigger, and like the people who write here, it's true that the room is old and musty, and the wall next door can't hear the sound. It's really the worst that you don't want to go because the service is terrible.
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