Guest User
January 12, 2025
Located about 10min walk from Kanazawa station, very near Omicho market, hotel Forza was very advanced in the check in process. It was a decent hotel with a small coin laundry room (4 machines). However, I had 2 unhappy encounters. Trip didn't allow me to modify the dates (cancel 1 night) so I called the hotel directly. I was told by Amy or Emi to cancel the entire booking (which did not incur additional charges) and rebook, which resulted in a higher price per night. When I checked in, I didn't like the layout of the room which I was not aware of from the photos prior - bed directly facing the door, it wasnt possible to watch the TV from the bed nor from the swivel chair unless I turn it around (I bought take outs for my dinner), so I called the front desk to ask for a change (I also checked online and saw that there were available rooms) however I was rejected by Amy/Emi once again, with the reason that their housekeeping would have to make rounds again and will incur additional charges. I decided not to argue further and made do with it for my 3 nights of stay.