Guest User
February 24, 2025
At 2 o'clock, I asked the front desk if I could check in. The front desk said yes. But when I arrived at the hotel, the front desk smiled and said that the room had not been cleaned yet. You said they were short-staffed and if you were short-staffed you should hire more people. You took up my normal check-in time to complete your work and you showed no apology at all the whole time. Why should I take up my time to pay for your mistakes at work? After I gave feedback to the platform, the merchant said that the room was being cleaned. However, when I went to the room, no one was cleaning it. As a result, I had to wait until three o'clock before the room was cleaned, and the hygiene was still far from ideal. One should not have too high expectations for the hygiene of a hostel. However, when it comes to merchants offering services without rooms in their stores, they must protect their own rights and interests. It is recommended that when you encounter such a situation in the future, you should contact the platform as soon as possible and ask the hotel to provide a room within 15 minutes, express your unwillingness to wait, and ask the platform to treat it as no room available. The platform will coordinate with surrounding hotels of the same room type to arrange check-in, provide compensation and punish the merchant. This kind of bad behavior of merchants must be punished
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