Hotel New Nishino

It was very convenient, right in the middle of the downtown area.

Please check the opening days and hours of the hot springs and sauna before booking your stay. The hot springs and saunas are generally open to men, but there are also ladies' days. My visit overlapped with a ladies' day. Also, perhaps due to the pandemic schedule, the hot springs are not open late at night. As a result, the hours available for use of the hot springs were shorter than expected. If you are staying to use the hot springs and sauna, we recommend checking in advance before booking your stay. There are also times for loyly, so it is a good idea to check these as well.

I booked this hotel through the ANA website. At first, I tried to book it together with the air ticket, but it didn't go smoothly as usual, and I was only able to book it once. This time, I couldn't do it either, so I booked it separately from the air ticket through the ANA website. At that time, I made a mistake and booked this hotel on a different date than the air ticket. It was quite a while before the date. I didn't know that, and later, I was able to check only the air ticket on the screen, but I couldn't find the hotel reservation. I hurriedly booked a hotel on another website, finished my work safely, and returned home, and a week later, I received a call from the hotel and realized my mistake. I replied that I would pay, and then asked them to do it. First, I would like ANA, as a client, to convey the voices of users so that the hotel side can make site reservations easy for amateurs and to prevent such mistakes from happening. Second, when I make a hotel reservation on another travel site, I receive a confirmation email, and recently, I receive a confirmation call at least three times a day, not just one week in advance, but multiple times the day before. I asked them to take such measures. Even though I made a reservation on the ANA website, I never received a response from the hotel. They just said, "What's the big deal?" and "You're the only one who would say something like that." It's true that I made a mistake, but far from listening to consumer feedback and thinking about any measures to improve, they just pointed out my faults. I had doubts about their stance as a service industry company.