Hotels near Pan Africa Shopping Centre. in Johannesburg

This hotel inexplicably made a mistake on our 5 night pre-booked PRE-PAID stay. Security turns up on the door middle of the night demanding to know why we are in the room and trying to get us to leave when our checkout was the next morning. No apology, claimed a ”system glitch” changed our booking (that's actually NOT how the system works), no correction to the booking. Created a new reservation in my name without my permission to try to cover their mistake. 2 weeks later they still haven't sent a correct invoice despite multiple emails. Oh, and they keep mis-gendering me as Mr despite knowing I'm female and being reminded of this. One of the pillows was dirty and it took multiple asks before the sheets were changed and a clean pillow provided. Avoid this hotel like the plague.

The setting and location are second to none. Fantastic breakfast overlooking the lake, rooms are superb with great facilities, high standard of cleanliness. The only criticism is that the duvets are heavy and make for an uncomfortable night. Just a small thing though. Didn’t want to leave, would highly recommend.

If there were another Hilton’s in Johannesburg, that is where I’d be staying. But there is no other option for a loyal Hilton guy like me, so I spent 10 nights at the Hilton Sandton. I will readily admit that from day-to-day, the staff and the facilities were absolutely wonderful. Staff were friendly and accommodating, the Executive Lounge was very well serviced, the restaurant was excellent, the hotel grounds superb, the Business Centre efficient. I had pre-arranged airport pickup and daily business rides through the hotel and our driver MORGAN proved himself many times over to be reliable and flexible thoughout my stay. However, both the checkin and checkout process with the Front Desk were distasteful, disturbed my entire stay, and made me wish I was somewhere else. I had reserved and prepaid for a King room; as a long time Diamond member, I naturally expected some sort of upgrade, especially since I was staying for 10 nights. After 18 hours of flights, and a further 24 hours of layover, all I wanted to do was sleep. I had checked in online and knew my room assignment. At the Front Desk, I handed over my American Express Hilton card, and passports for my wife and I to HOWARD (“an experienced Front Office team member” according to hotel General Manager JOHN MCAREE). At first, HOWARD could not find my reservation and, next, once found thought it had been cancelled and, next, thought the reservation was in my wife’s name (it was not), and finally when he found the reservation, took a copy of my wife’s passport (but not my own for some unknown reason). I then had the temerity to ask if there any possibility of an upgrade. “Oh no no no” said Howard. “Why not” I asked. “Because you checked in online. Once the room is assigned, there is no changing it” said HOWARD. I knew from experience this was rubbish and not in compliance with Hilton policy or procedures. Indeed, when I checkedin online, the Hilton website said that an upgrade would be made available if possible. So I gently persisted in my questioning, and Howard gently insisted that no upgrade was possible since I had checked in online. I believe it was only when I asked for the business card of the General Manager that HOWARD checked with a colleague and, indeed, an upgrade was magically offered. It was the lowest level of upgrade possible, but something is better than nothing. I thanked him for the upgrade, and again asked for the GM’s business card. They had none. Indeed, they wrote down his name for me (three times with three different spellings) but did not know his phone # or email address. (I later googled him and got both). Perhaps due to this little interaction, HOWARD forgot to tell me about the Business Centre, the gift shop, the free shuttle to the local mall, hotel restaurant hours, the WIFI code, the hotel spa, or any of the other hotel services. He did mention the Executive Lounge several times in a tone approaching reverence. Never in my 20 years of experience with Hilton

Located approx. 30-45 mins from JNB airport, apposite Ferndale Mall. Room is definately VERY small, ok for a stay as single, for couples it would probably challenge your marriage :-). Aircon, tv with limited channels on the table, why not put it on the wall, strong wifi, coffee/tea, safe in the bottom of the cupboard. Bed was comfy. Finally a hotel who offers smoking rooms, however its in need of a scrub and the chair should be removed, its dirty and it would make some space. No water provided !? Bathroom is also very small, soap dispensers, good water pressure and plenty of hot water. Cleaning and towels provided every day. Breakfast served from 6:30 (7am in weekends) good selection, fresh and tasty. Premises well kept and clean. I found staff to be very friendly and helpful, and my stay was comfortable. I am still waiting for my invoice the check out lady promised me.

I stayed I the holiday inn Johannesburg for about 5 weeks for business, the rooms were comfortable and quiet considering the amount of air traffic overhead , the rooms were clean and well kept , the staff were great , and breakfast was varied and good selection , the hotel is kept secure by the gate staff . Special thanks to the bar staff who tried their best to keep the bar stocked for 8 people sitting drinking by the pool most days ( Linda and William can’t remember the other names ) but they all done a great job Would certainly return again on next visit well done guys and girls

The environment is ok and relatively quiet. There are relatively few facilities around the hotel, and taxis are used for travel. The service at the front desk was warm. More guests staying, overall good

OK, so let's start with the 'not-so-nice stuff'. Look, it is what it is. It's a 3-star (at best), hotel that was converted from apartments into a 'suite' experience hotel. It's cheap as chips, so with that in mind you're obviously not going to expect anything flash. The towels, while clean, could certainly do with being replaced. Overall, a fresh coat of paint would not hurt and the kettle was abysmal - we actually ordered our own kettle from 60/60 - the one in the room had not been descaled in...well, ever. It's very basic accommodation, the telephone in the room didn't work and the extractor above the stove was diabolical. Now, for the good stuff. The staff are AMAZING. So friendly and super helpful, check-in was breezy and even though we arrived a full 2 hours early, we hardly had to wait for our room to be ready. Aside from what I already mentioned, the room itself was SPOTLESS and that made up for the 'niggly' bits. The location is great, just a few minutes from the airport and close to the areas we had business in. Honestly, for what one pays for this place, there are no complaints. You can order from 60/60/ Uber Eats/Mr Delivery and there is a restaurant on site - although we didn't order from them, we left early and came back fairly late so it was just simpler to order in - and they delivered to the room. So all in, if you're not in Jozi for a holiday, then this place is kind of ideal. Internet was fast enough and complimentary and as we literally only used it as a base for our dealings in the big city, it was more than adequate.

Stayed one night at the end of a long day on the road and thought this was the perfect antidote before flying home. The location of the hotel is quite wonderful, just over the road from the terminal and just exudes calm - much appreciated after some chaotic days. The warm and friendly welcome from Kea checking me in really set the scene for a marvellous stay. My room was wonderfully luxurious and gave me ample opportunity to recover from my travels. The swimming pool on the 8th floor is surprisingly compact, with the lifts opening directly onto the poolside, but it is perfectly fine for a morning dip. It also offers a splendid view out over the terminal and the runways beyond. The pool was not in the best condition (e.g. one of the steps on the ladder into the pool was broken) but I assume this will be addressed by the 3 week long closure and refurbishment of the 8th floor (5 July-23 July 2023). The food on offer at the hotel is quite superb. The dishes I tried from the evening dining menu, room service menu and breakfast menu were all quite superb. The French toast served up for breakfast was particularly delicious. Overall, I thought this hotel was excellent and I would happily stay here again on my next visit to South Africa.

This hotel is average at best. We stayed for a night to attend the Backstreet Boys concert so whilst it catered for our needs, it was such an average experience that I think I should have given it a skip (the hotel, not the concert). The good points: friendly staff on check-in and generally good service. The room was comfortable and spotless. The bad points: the bathroom was not nice. Tiny toilet and shower cubicle with pipes that made a huge noise when the hot water was turned on and barely any counter space to keep items from your vanity case. The breakfast was included in the room charge and I was really looking forward to this. But, whilst they had a huge variety, the taste was not good. My omlette was undercooked (the cheese didn't even melt), the pastries were not fresh, bordering on stale and the coffee was really awful. All in all, not a terrible experience because we were there for such a short time but I did expect better and I definitely won't stay there again which is unfortunate because the Sun Bet arena, which is next to the hotel (maybe 100m) seems to be the preferred concert venue these days.

Watch right across from the Union Building in Pretoria, South Africa. It is quite accessible. The staff is friendly and the breakfast is very delicious. There is a large underground parking lot, so it is very convenient to use a car. Spacious room and bathroom was also very nice. Most of all, it was really nice to stay with the kids. I'm staying with my two kids and it's a family trip for a while. It was a good hotel to stay.