Guest User
May 6, 2024
This is the worst Holiday Inn Express I have ever stayed in. Since you are asking for a review, as a consumer who generally does not give bad reviews, I will give an objective and serious review!
1. Inadequate inspection: No inspection was done before check-in, and the toilet smelled when the customer checked in.
2. Perfunctory attitude: There was a problem with the exhaust of the toilet, and the customer was asked to give feedback. After the feedback, it claimed that it was a silent exhaust (there is still a big difference between no sound and a little sound), and it was perfunctory.
3. The hotel failed to take responsibility and the customer paid the bill: The problem of the exhaust of the toilet was reported again, and it was still insisted on silent exhaust without confirmation. It was not until the customer's attitude was strong that staff were sent to check. The maintenance staff determined that the exhaust was broken, arranged to change rooms, and sent a robot to deliver the room card, so that the tired customer dragged his luggage to change rooms by himself, and changed to a smaller and noisier room.
4. Inadequate localization: As a hotel opened near the Jining Cultural Center in Shandong, China, it is hard to imagine that the robot delivering food called the room phone and spoke a word in English.
5. Harassing customers: Due to the tight schedule, the customer did not give a review for the time being. After the check-in, he called for a review for two consecutive days, completely ignoring the customer's holiday schedule, only caring about good reviews, and not considering the customer's feelings.
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