No.28 Middle Ring West Road, Nanhu District, Jiaxing, Zhejiang, 314000, ChinaView Hotel Details
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Fuyue Hotel Guest Reviews
4.8/5
Excellent
1913 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1913)
Positive reviews(1879)
Reviews with photos/video(475)
Delicious breakfast(201)
Friendly front desk staff(192)
Large rooms(145)
Well decorated(76)
Delicious buffet(54)
Luxurious(22)
Nice bathtub(19)
Negative reviews(34)
Guest User
Superior Room (2 Beds)
Stayed in Oct 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Nov 30, 2024
This has been one of the best stays. Hotel is clean and staff very supportive and friendly. I would like to especially thank Grace for her help and guidance, multiple times. Gonna stay again when the next opportunity arrives.
Response from Property: Dear guest: Hello! Thank you for staying at Jiaxing Fuyue Hotel. We are delighted that you had a pleasant stay experience. We are greatly encouraged by your praise and will continue to do well, striving for continuous improvement. We will not disappoint your support and love for the hotel. All staff of Jiaxing Fuyue Hotel are looking forward to your visit again—— Assistant Manager Ada
Guest122
Deluxe Room B (2 Beds)
Stayed in Jun 2024
Business travelers
3 review
2.0/5
Posted on Jul 17, 2024
Poor service both on reception and breakfast. No hand soap in the bathroom. Breakfast so so.
Response from Property: Dear Mariia,Thank you for your stay and review. The room has been upgraded for free, and the iron you requested during your stay has been delivered to your room as soon as possible. If there are any service shortcomings, please give us specific feedback. According to Article 21 of the Jiaxing Municipal Regulations on the Classification and Management of Domestic Waste, accommodation, tourism, and catering operators are not allowed to voluntarily provide disposable items (toothbrushes, combs, bath towels, razors, nail files, shoe polish, slippers, etc.). If you need them, you can consult the hotel front desk, so hand soap is not provided in the room. Self service breakfast is a combination of Chinese and Western styles, and we hope to receive your specific opinions on any shortcomings. Looking forward to your next visit.
Guest User
Superior Room (2 Beds)
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 14, 2023
nice!
Response from Property: 親愛的賓客,您好!感謝您對酒店的好評,有您的支持與鼓勵,我們一定會再接再厲,爭取不斷進步。恭候您再次光臨,併為您呈現周到、熱情、細緻的服務!祝生活愉快!——大堂副理Ada
Pieter
Deluxe Queen Room
Stayed in Oct 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 14, 2023
simply a good place to stay. Large rooms. comfortable!
Response from Property: 親愛的賓客,您好!感謝您對酒店的好評,有您的支持與鼓勵,我們一定會再接再厲,爭取不斷進步。恭候您再次光臨,併為您呈現周到、熱情、細緻的服務!祝生活愉快!——大堂副理Ada
Guest User
Deluxe Queen Room
Stayed in Jan 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 22, 2023
goood
Response from Property: 親愛的賓客,您好!感謝您對酒店的點評,得到您的讚揚,我們倍受鼓舞,將一如既往的做好,並爭取不斷進步,不辜負您對酒店的支持與厚愛,富悦大酒店全體員工恭候您再次光臨。 ——大堂副理Ada
Guest User
Deluxe Room (King Bed)
Stayed in Sep 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Oct 12, 2024
Warm and warm, you feel at home, considerate service, very satisfied.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your sharing, you can feel the happiness this journey has brought to you. This is what our service providers have always pursued. , this will also become the driving force for us to continue to work hard and make progress. We look forward to serving you next time! ——Ada, Assistant Lobby Manager
Guest User
Superior Room (2 Beds)
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 10, 2024
Parking is convenient, check-in is fast, the front desk is very enthusiastic, and will take the initiative to ask about the room requirements, whether it is close to the elevator or a quiet room. The room is also relatively comfortable, the price is not expensive, the environment is also good, the room is clean, I will recommend it to my friends
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your good comments on the hotel. Jiaxing Fuyue Hotel has always been committed to doing things with heart, giving every guest well-deserved benefits and comfort. We look forward to your next visit! — Assistant Lobby Manager Ada
Guest User
Superior Room (2 Beds)
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 8, 2024
The hotel service is very good. The staff are very considerate. The color style of the new decoration is also beautiful. The lobby looks much bigger overall. I will come again if I have the chance.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time. ——Grace, Assistant Lobby Manager
Guest User
Superior Room (2 Beds)
Stayed in Apr 2024
Family
15 review
4.8/5
Amazing
Posted on May 8, 2024
The hotel is located in the city, with convenient parking and a beautiful lobby. When I checked in, they helped me upgrade my room type. The room has automatic curtains, which is very practical. The mattress is also very comfortable, but there are some small details. The shower joint leaks, the clothesline cannot be locked, and there are hairs on the bath towel (it looks clean, but maybe the hair was not removed during washing), but I asked the waiter to replace it. The breakfast is also very good. Overall, it is a good hotel. I hope that the details are well done. I will stay here again next time if I have the chance.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Jiaxing Fuyue Hotel. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience caused to you. In recent years, the hotel has continuously updated its facilities and equipment to provide every guest with a comfortable living environment. When cleaning each room, the room attendants will strictly implement the cleaning standards (towels are also cleaned and disinfected to high standards). In response to the questions you raised, the hotel leaders attach great importance to them, and the relevant departments will immediately strengthen management. We apologize for the impact on your mood. Your feedback has enabled us to discover the existing deficiencies in a timely manner, which will help us to continuously improve and provide guests with a better stay experience. We also look forward to your next stay and supervision. I apologize to you again and wish you a happy life! ——Ada, Assistant Lobby Manager
Guest User
Superior Room (2 Beds)
Stayed in Apr 2024
Family
9 review
5.0/5
Outstanding
Posted on May 4, 2024
I came here for the second time. The service was very proactive and enthusiastic. When we arrived, they took the initiative to upgrade us to an executive room, and there were welcome fruits when we entered. The room was bright and the bathtub was comfortable. The baby loved it. Before leaving, they also gave us a small gift for staying and words of blessing. It was a very comfortable and thoughtful experience. Thumbs up!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your support and love for the hotel! We are also very honored that you have such an unexpected stay experience. Your satisfaction is our greatest pursuit. Jiaxing Fuyue Hotel sincerely invites you to stay again. We will continue to create more surprises and touches for you! ——Remi, Assistant Lobby Manager
Guest User
Executive Twin Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 4, 2024
During the May Day holiday, there were rooms available for booking. A breakfast was given upon check-in. The service was good. The room was newly renovated and very new. Electric curtains and Kohler brand bathroom. Fruits were also given. The price-performance ratio was quite good.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! ——Remi, Assistant Lobby Manager
Guest User
Superior Room (2 Beds)
Stayed in Apr 2024
Family
31 review
3.7/5
Posted on May 6, 2024
Overall it's OK, the room price didn't increase during holidays, the price-performance ratio is high
Facilities: Overall average, but the air conditioning doesn't work, no matter how you adjust it, it doesn't work, you can only turn it off
Sanitation: OK, not too concerned
Environment: The hotel is large overall, the lobby is really large, the surrounding environment is average, it's next to the elevated road, and the elevated road is being repaired outside
Service: Overall good service, they will proactively inform you if there is construction and renovation, and the breakfast is also quite rich
Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, thank you very much for choosing to stay at our Fuyue Hotel. We are deeply sorry for the bad experience you had. Fuyue people bow 90 degrees to apologize to you. In recent years, the hotel has continuously updated its facilities and equipment to provide every guest with a comfortable living environment. Regarding the air conditioning problem you mentioned, you can also contact our lobby assistant manager in time during your stay to change to a more suitable room for you. It is purely our fault that you left the hotel dissatisfied. Thank you for your shortcomings, so that we can further improve ourselves. We also invite your supervision and guidance next time. I apologize to you again and wish you a happy life! ——Front Office Manager Ada
Anonymous User
Executive Queen Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel is very big, the front desk service attitude is very good, and they took the initiative to upgrade the room. All needs can be met. It is not far from Nanhu Lake and Yuehe Old Street. There is an elevated road at the door, which is very convenient for travel. The hotel is currently under renovation. The renovated rooms are of high quality. Although they are under renovation, they do not affect rest. We basically go out to play during the day. The hotel breakfast is also very rich. It is recommended to put a small refrigerator in the room, which will be a plus in summer. Overall, it is very cost-effective.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your sharing, I can feel the happiness brought to you by this journey. This is what we service staff have always pursued. This will also become our motivation to continue working hard and making progress. I look forward to serving you next time! ——Remi, Assistant Lobby Manager
Guest User
Superior Room (2 Beds)
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 3, 2024
It's my first time staying in this hotel. The service is warm, the environment is clean and comfortable, the decoration is exquisite and meticulous, the entertainment program is complete, and the breakfast is very rich. I will definitely come again next time
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for staying at the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your sharing, I can feel the happiness brought to you by this journey. This is what we service staff have always pursued. This will also become our motivation to continue working hard and making progress. I look forward to serving you next time! ——Remi, Assistant Lobby Manager
Guest User
Superior Room (2 Beds)
Stayed in Apr 2024
Family
15 review
5.0/5
Outstanding
Posted on May 11, 2024
The room is generally very clean, with five-star service. The only drawback is that the hotel is being upgraded, some facilities are not available, and an elevated road is being built nearby... The price is very cost-effective during the May Day holiday.
Original TextTranslated by Google
Response from Property: Dear guests, the hotel is currently undergoing upgrading and renovation. The first floor lobby, second floor private rooms and some guest rooms have been upgraded. It is expected that the hotel buffet will resume normal business in early June. We look forward to your visit again and wish you a happy life!