Atour Hotels in Jiaxing

More satisfied 👍 The front desk brother is very good to help upgrade the room type, the room should have a bay window tatami than the original room type. The air conditioner is very sufficient, the hot water is very large, the standardization of Atour is still very good.

The room is very clean, the service is very good, and the bedding is very comfortable. You can see the Ferris wheel in the room. The lighting at night is still very good. The hotel facilities are also very good. When I brought my children to check in, the front desk gave me a full set of children's toiletries when I checked in, and the room was also decorated with a little yellow duck for the children. The hotel's breakfast is also very good. There are rich varieties and the taste is also good.

Let me talk about an unhappy thing that happened in the middle. When I checked in, I asked if I took a meal coupon or reported the room number (because the operation of Atour is different everywhere). The front desk answered that I reported the room number and told me that my room did not book breakfast. I said that I had booked some. At the same time, she showed her order of Trip.com , and the other party looked at her computer and said: There is a breakfast; the next day, I reported the room number to the restaurant for dinner. When I was eating, the restaurant staff told me that my room was not booked for breakfast. I don't know how many strangers looked up at me at that time; When I came to the front desk, I told the restaurant what happened. The front desk (different from yesterday) checked the computer and said: ”You did not book breakfast, but you can send you a copy”. Although you are kind, I have booked breakfast. At the time of the argument, the front desk that checked in for me yesterday came out and immediately said that there was breakfast. At the same time, I apologized. The attitude was very sincere, but I was always happy. I was considered not to have booked breakfast three times, and I was very embarrassed when I ate. I don't know what the reason for this is that I have not booked breakfast, but I also very much recognize the wrong attitude of the 2 front desks. Let's talk about the room, the room is relatively large, the cleaning is relatively clean, the bedding is very comfortable to sleep, and the small refrigerator also presents drinks. PS: I am actually an Atour Gold member, but every time I book for one night, I will book through Trip.com . If I book for many days, I will use the membership to book the next day. I think it is guaranteed to book through a third party.

My first stay there. Hotel is new and very clean, front desk stuff friendly and helpful. Around the hotel just one small convenience store.

The room was clean and odor-free, and there was Lanzhou ramen around the hotel. It was a great comfort for people on business trips at night. There are a lot of books in the hotel lobby, and I picked a few interested ones. The time is too tight, just flipped over. I really want to relax when I am free.

The room was clean and tidy and comfortable, the sanitation was clean and refreshing, the front desk ladies were very friendly, and there was no breakfast on the Internet. Because it was a business trip, I needed breakfast to work. Miss sister sent the breakfast roll directly, very warm heart 👍

The first time I stayed at Atour Hotel, the front desk service was warmly received, there were staff guidelines along the way, and the fruit was prepared for the stay. Overall, it was not bad. I will recommend friends and relatives to come to ～ next time.

The staff were very friendly and courteous. Check-in was extremely quick and easy. The room was clean and organized as described on the website. The hotels location was near all the places we wanted to visit during our stay.

This Atour Hotel will open in 2022. Therefore, the hotel facilities are brand new and relatively high-end, such as smart toilets, 75-inch TVs, electric curtains, wireless mobile phone charging, robot services, etc. In addition, the hotel's services are also in place. We, a group of four, booked two rooms, a twin room and a king room. (There was only one room with twin beds when booking on Ctrip) When I arrived at the hotel, I learned that the two rooms were not on the same floor. So, with the mentality of giving it a try, we asked if we could adjust it. A gentleman at the front desk enthusiastically upgraded us to a twin room, which made us very happy.

The room was quiet and clean, and the service was very attentive. When checking in on a rainy day, a cup of warm honey water was served, and when checking out, a bottle of pure water was offered with both hands, which made people feel comforted. I will come again next time!