Guest User
February 3, 2025
This accommodation experience can be said to be unremarkable. The only advantages are that it is convenient for transportation, close to Chaoyang Building and not noisy. The problems are as follows: First, there was no hot water for taking a shower at night. I went downstairs to ask several times and they said the water was out of service and they were still heating the water. I waited for an hour or so but there was still no hot water. I asked how long I had to wait, but the store owner said, "There's nothing I can do about it. If it doesn't work, I'll pay you a check-out fee!" No, where can I find another place to stay in the middle of the night? The rooms are fully booked during the Spring Festival. Even if I can find one temporarily, isn't it the store owner's responsibility if there's no hot water? How can the guests be responsible for solving the problem themselves? It's really eye-opening. Secondly, the air conditioner is broken and there is no hot air. I reported the problem to the front desk at around 5pm, and the front desk replied that they would find a technician to fix it immediately. As a result, no one was seen until the evening of that day, and the room was cold for two nights. Third, no one cleaned the room for two days. When we first checked in, we found stains on the bed sheets (as shown in the picture) and garbage on the floor that was not cleaned up. However, these are minor matters compared to the above problems. I didn't want to give a bad review during the Chinese New Year, but it's the first time in so many years of traveling that I have encountered so many problems concentrated in one hotel. My companions and I had a bad experience. I hope the store will pay attention to it.
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