The Oakra Hotel Reviews
The Oakra Hotel
38, Singwang-ro 4-gil, Jeju, Jeju Province, 63129, South KoreaView Hotel Details
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The Oakra Hotel Guest Reviews
4.3/5
Very Good
99 review
Verified reviewsLocation4.4
Amenities4.1
Service4.2
Cleanliness4.3
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All reviews(99)
Positive reviews(90)
Reviews with photos/video(24)
Clean and tidy(23)
Convenient location(20)
Easy to get around(18)
Awesome rooms(16)
Great service(15)
Awesome stay(13)
Great value for money(11)
Close to airport(11)
Negative reviews(9)
Genevieve T
Standard Double Room
Stayed in Sep 2024
Family
2 review
Very Good
Posted on Dec 4, 2024
Location is easily accessible to the bus stop. If walking within half hour is fine, it's within quite a few shopping malls. Room is not big but for the price paid per night it's within expectation. Reception recommended this bbq place. It's soooo good. Not to miss this restaurant.
DevKumar
Deluxe Double Room
Stayed in Aug 2024
Travel with friends
17 review
Very Good
Posted on Sep 3, 2024
The Oakra Hotel is just in the Jeju city, around 3 kms from the airport, 10 minutes by taxi. Also very close to Nuwemaru market and it’s just on the road where you can find a bus station to get take buses for get around the island. There’s no reception at the hotel, you have to check in via machine and you can’t check in before 3 pm. At the reception hall there’s a sitting arrangement where you can wait or relax, there’s a coffee machine also which is free to use. The rooms are spacious and clean. Highly recommend.
6/13
Tzhmmpoke12
Business Single Room
Stayed in Jul 2024
Solo travelers
5 review
Posted on Aug 14, 2024
The single hotel room looks decent given its low price. The room is also spacious. However, bed bugs were found on my bed and I could not make any room rearrangements due to the closure of the reception after 11pm. The staff I contacted the next morning was friendly and checked the bed immediately after I checked out.
XianBoi24
Business Single Room
Stayed in Mar 2024
Solo travelers
22 review
Great
Posted on May 3, 2024
Near lotte duty free mall. Ideal location, closed to the airport & there’s a cute little cat outside. 😸
Response from Property: hello. Thank you for visiting our hotel. That black cat is not our hotel cat, but it has been staying in front of our hotel for some time ^^
Barrie John
Deluxe Twin Room
Stayed in Apr 2024
Travel with friends
4 review
Outstanding
Posted on Jun 30, 2024
The hotel was clean and tidy , very convenient for the places we needed to visit , only a short journey from the airport
Response from Property: Thank you for your use and have a great day and I hope to see you again.--from The oakra
Guest User
Deluxe Twin Room
Stayed in Feb 2024
Couples
1 review
Very Good
Posted on Mar 19, 2024
Staff are nice. Provide coffee every time you need by coffee machine (starbuck coffee bean)
Guest User
Standard Double Room
Stayed in Apr 2024
Travel with friends
11 review
Very Good
Posted on Jun 6, 2024
Not to bad
Response from Property: Thank you for your use and have a great day and I hope to see you again.--from The oakra
zzzet
Standard Double Room
Stayed in Aug 2024
Couples
5 review
Great
Posted on Sep 17, 2024
A very interesting hotel with invisible staff - check-in and check-out only through a machine, even if there is someone at the reception (which is rare). The room is clean, cozy, free water, although the towels are all the same size as for hands, it was not critical for us. The shower has no wall, but since there is a sink next to it, not a toilet, it did not play a special role, but the constant water from the air conditioner on the bathroom floor created puddles, which was annoying. At the reception there is a free coffee machine and a self-service store also with machines. Within walking distance is a bus stop from the airport, where many buses pass. Overall, I liked the hotel, I recommend it.
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Guest User
Deluxe Double Room
Stayed in Jul 2024
Other
9 review
Posted on Aug 22, 2024
I have stayed here many times, but this time the experience was very bad. Both pillows were dirty. One of them was stained and not washed, which is understandable. When I communicated with the customer service lady, she said I could change it at first, but I needed to wait for an hour or two. It is true that my store was late, which is understandable. Then she told me that it was not possible. There was no one at the moment, and I couldn't change rooms. The bedside socket was broken, the water flow in the bathroom was very small, and they didn't reply to WeChat communication, which made me very angry.
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gopura
Business Single Room
Stayed in Jun 2024
Solo travelers
4 review
Posted on Jul 25, 2024
It's convenient because it's just a short walk from the second stop on the airport limousine bus.
When the front desk is unmanned, you can check in using the automatic check-in machine.
They also have Japanese, so it's easy.
There's no problem finding food around the hotel.
Original TextTranslated by Google
Response from Property: Thank you for staying at our hotel, we wish you a good life and see you again soon.
Anonymous User
Deluxe Double Room
Stayed in Jun 2024
Couples
1 review
Posted on Jul 11, 2024
The location is good. You can check in directly with the machine when you arrive, and the staff will assist you. But the hotel itself is not very good. There is a strong smell of fresh air in the room, and the room is stuffy and the hygiene is average. Overall, it is not recommended.
(The picture is not a photo of the room
Original TextTranslated by Google
Response from Property: Hello, dear guests, The hotel is located between Shilla Duty Free Shop and Lotte Duty Free Shop. It is a two- to three-minute walk from the largest bus station in New Jeju (Hanna Hospital Station). As a hotel located in the most prosperous center of the city, it is very cost-effective. It is impossible to book a hotel like this at this price around Jeju Island. The hotel is relatively old. I apologize for this, dear guests, but in order to provide better service to our guests, our cleaning staff and customer service staff have arranged Chinese employees. And there is multi-lingual check-in. Online customer service system. We will make greater efforts to address the issues you pointed out. Thank you for your visit.
Lujiu_-
Business Single Room
Stayed in Jun 2024
Travel with friends
5 review
Outstanding
Posted on Sep 23, 2024
The hotel facilities are very new, the front desk guy is very friendly, and the most convenient thing is that the hotel has self-service machines. The hotel is in a good location with convenient transportation, very close to the duty-free shop.
Original TextTranslated by Google
Response from Property: 謝謝您喜歡我們酒店，我們的小哥哥，小姐姐都很親切的
Guest User
Deluxe Double Room
Stayed in May 2024
Travel with friends
41 review
Outstanding
Posted on Jun 29, 2024
I was very satisfied with the hotel during the whole stay. The price-performance ratio is very high. Check-in and check-out are all self-service. The process is very smooth. If there is any problem, you can find someone at the self-service machine. The need for a plug conversion is also perfectly solved. You can also add the staff on WeChat. There is a self-service supermarket and free coffee at the entrance. The room is spacious and the luggage can be fully spread out
Original TextTranslated by Google
Response from Property: 尊敬的客人，感謝您告訴大家，酒店除了位置極佳，交通方便，性價比高外的另一大項服務亮點， 奧卡拉酒店為了讓客人有更好的體驗， 在酒店大廳為客人準備了“免費”的！！！真正的星巴克咖啡，是用正品的星巴克咖啡豆， 咖啡機裏新鮮製作出的醇香咖啡哦~~還有多語言無障礙的無人入住系統，一樓有自助結賬的24小時便利店，還有100英寸的三星高清投影的電影房， 歡迎更多的客人來酒店打卡，發現酒店更多的亮點，最然建築物有點兒舊， 但您可以體驗到最新的科技和最熱誠的服務，謝謝~我們喜歡您的到來~
Cifanshuawan
Deluxe Double Room
Stayed in May 2024
Travel with friends
2 review
Outstanding
Posted on Aug 1, 2024
Facilities: Very complete, toothbrush and toothpaste are also available
Hygiene: Very clean
Service: The brother at the front desk is very patient and the service is very thoughtful
Environment: Very good, there are snacks and other things when you go out, and the convenience store is also very close
Original TextTranslated by Google
Response from Property: 您好，尊敬的客人，非常感謝您入住了我們酒店，您真是做了一個智慧的選擇呢~我們酒店在具備自助式入住系統的同時， 每一位員工都在盡最大的努力為每位客人服務， 我們都希望我們的努力能使您的濟州之行變得快樂且方便。
Guest User
Business Single Room
Stayed in Oct 2024
Solo travelers
6 review
Posted on Nov 15, 2024
I lost something when I stayed at the hotel, and asked Ctrip to help me find it. I don't know if Ctrip communicated with them, they didn't help. They also said that I had a bad attitude. What should I do in this situation? Will anyone stay in this hotel? And Ctrip, their overseas business is not good at all! First give a bad review, and then make all the complaints to 12345! I am a guest, and then they told me that they have no obligation to help me find it. At least I am staying in your hotel, I paid you, can't you do me a favor? And they speak Korean here, and the cleaners are all Koreans from Northeast China.
Original TextTranslated by Google
Response from Property: At the hotel, we searched the lobby, bathrooms, and even under the bed as the guest said, but did not find the items allegedly missing. It would be a lie to say I couldn't help you find it. The Ctrip website also continues to receive contacts and communications from customers, and strives to convey customers' stories and our own stories. They don't believe the hotel's efforts and stand by their story. I want you to stop making these claims now.